After update Several errors & Only office print empty cels

🍱 Features & apps onlyoffice
,
1
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): Hub II (23.0.3
Operating system and version (eg, Ubuntu 20.04): Ubuntu Linux 18.04.6
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): `Versión: 8.0.16

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. Open XLSX on onlyoffice spreadsheet
  2. print
  3. Error

The output of your Nextcloud log in Admin > Logging:

{"reqId":"xS0lmG3MeRq4Zzk0rqxZ","level":3,"time":"2022-04-17T12:09:58+00:00","remoteAddr":"","user":"--","app":"documentserver_community","method":"","url":"--","message":"Error while applying changes for document 3574198600","userAgent":"--","version":"23.0.3.2","exception":{"Exception":"OCA\\DocumentServer\\Document\\DocumentConversionException","Message":"Uncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"128\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"127\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"126\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"125\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"124\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"123\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"122\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"121\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"120\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"119\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"118\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"117\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"116\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"115\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"114\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"113\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"112\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"111\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"110\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"109\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"108\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"107\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"106\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"105\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"104\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"103\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"102\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"101\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"100\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"99\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"98\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"97\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"96\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"95\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"94\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"93\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"92\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"91\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"90\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"89\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"88\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"87\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"86\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"85\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"84\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"83\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"82\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"81\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"80\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"79\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"78\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"77\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"76\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"75\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"74\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"73\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"72\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"71\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"70\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"69\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"68\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"67\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"66\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"65\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"64\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"63\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"62\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"61\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"60\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"59\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"58\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"57\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"56\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"55\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"54\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"53\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"52\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"51\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"50\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"49\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"48\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"47\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"46\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"45\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"44\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"43\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"42\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"41\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"40\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"39\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"38\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"37\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"36\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"35\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"34\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"33\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"32\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"31\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"30\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"29\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"28\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"27\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"26\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"25\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"24\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"23\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"22\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"21\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"20\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"19\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"18\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"17\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"16\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"15\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"14\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"13\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"12\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"11\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"10\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"9\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"8\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"7\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"6\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"5\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"4\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"3\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"2\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"1\" /></result>\nUncaught TypeError: Cannot read property 'nC' of undefined\nDoctRenderer:<result><error index=\"0\" /></result>\n","Code":0,"Trace":[{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/DocumentConverter.php","line":125,"function":"run","class":"OCA\\DocumentServer\\Document\\ConverterBinary","type":"->"},{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/DocumentConverter.php","line":80,"function":"runCommand","class":"OCA\\DocumentServer\\DocumentConverter","type":"->"},{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/Document/DocumentStore.php","line":156,"function":"saveChanges","class":"OCA\\DocumentServer\\DocumentConverter","type":"->"},{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/LocalAppData.php","line":102,"function":"OCA\\DocumentServer\\Document\\{closure}","class":"OCA\\DocumentServer\\Document\\DocumentStore","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/Document/DocumentStore.php","line":176,"function":"getReadWriteLocalPath","class":"OCA\\DocumentServer\\LocalAppData","type":"->"},{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/Document/SaveHandler.php","line":58,"function":"saveChanges","class":"OCA\\DocumentServer\\Document\\DocumentStore","type":"->"},{"file":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/BackgroundJob/Cleanup.php","line":71,"function":"flushChanges","class":"OCA\\DocumentServer\\Document\\SaveHandler","type":"->"},{"file":"/snap/nextcloud/30258/htdocs/lib/public/BackgroundJob/Job.php","line":79,"function":"run","class":"OCA\\DocumentServer\\BackgroundJob\\Cleanup","type":"->"},{"file":"/snap/nextcloud/30258/htdocs/cron.php","line":150,"function":"execute","class":"OCP\\BackgroundJob\\Job","type":"->"}],"File":"/var/snap/nextcloud/30258/nextcloud/extra-apps/documentserver_community/lib/Document/ConverterBinary.php","Line":66,"CustomMessage":"Error while applying changes for document 3574198600"},"id":"625c03a2367db"}

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/snap/nextcloud/current/htdocs/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
      'url' => '/extra-apps',
      'writable' => true,
    ),
  ),
  'supportedDatabases' => 
  array (
    0 => 'mysql',
  ),
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'memcache.local' => '\\OC\\Memcache\\Redis',
  'redis' => 
  array (
    'host' => '/tmp/sockets/redis.sock',
    'port' => 0,
  ),
  'instanceid' => 'oc58oh4rlqth',
  'passwordsalt' => '*****T',
  'secret' => '******',
  'trusted_domains' => 
  array (
    0 => '************',
  ),
  'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '23.0.3.2',
  'overwrite.cli.url' => '*******',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => '********',
  'installed' => true,
  'maintenance' => false,
  'loglevel' => 0,
  'mail_from_address' => 'cloud',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'soportear.com',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpauth' => 1,
  'mail_smtphost' => 'c1680990.ferozo.com',
  'mail_smtpport' => '465',
  'mail_smtpname' => 'cloud@soportear.com',
  'mail_smtppassword' => '****',
  'mail_smtpsecure' => 'ssl',
  'theme' => '',
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE