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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 16.0.5.1
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04 server
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.29
PHP version (eg, 7.1): 7.2.24
The issue you are facing:
After migration to a new server (old was ubuntu 14.04) I cannot login anymore, neither web nor any client. database is set up again and seems to be fine. I’m runnig plesk. Wherever I try it seems I do have the right permissions…
Is this the first time you’ve seen this error? (Y/N):
yes
Steps to replicate it:
- try to login
The output of your Nextcloud log in Admin > Logging:
{"reqId":"XdmhlmplNFaEtaUqyYz3lgAAAAU","level":2,"time":"2019-11-23T21:16:31+00:00","remoteAddr":"92.218.116.68","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=domhans","message":"Login failed: 'domhans' (Remote IP: '92.218.116.68')","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XdmhlmplNFaEtaUqyYz3lgAAAAU","level":1,"time":"2019-11-23T21:16:56+00:00","remoteAddr":"92.218.116.68","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=domhans","message":"Bruteforce attempt from \"92.218.116.68\" detected for action \"login\".","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"Xdmi4bQBo0OOk@A6FRfdkQAAAAE","level":2,"time":"2019-11-23T21:22:02+00:00","remoteAddr":"92.218.116.68","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=domhans","message":"Login failed: 'domhans' (Remote IP: '92.218.116.68')","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"Xdmi4bQBo0OOk@A6FRfdkQAAAAE","level":1,"time":"2019-11-23T21:22:27+00:00","remoteAddr":"92.218.116.68","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=domhans","message":"Bruteforce attempt from \"92.218.116.68\" detected for action \"login\".","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '...',
'passwordsalt' => '...',
'secret' => '...',
'trusted_domains' =>
array (
0 => '...',
),
'datadirectory' => '/var/www/vhosts/domhans.de/OwnCloudData',
'overwrite.cli.url' => '...',
'dbtype' => 'mysql',
'version' => '16.0.5.1',
'dbname' => 'owncloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => 'domhans',
'dbpassword' => '...',
'installed' => true,
'theme' => '',
'maintenance' => false,
'forcessl' => true,
'forceSSLforSubdomains' => true,
'loglevel' => 0,
'trashbin_retention_obligation' => 'auto',
'appstore.experimental.enabled' => false,
'debug' => true,
'updater.release.channel' => 'stable',
'app_install_overwrite' =>
array (
0 => 'calendar',
),
);
The output of your Apache/nginx/system log in /var/log/____
:
::1 - - [23/Nov/2019:22:21:19 +0100] "OPTIONS * HTTP/1.0" 200 110 "-" "Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 mod_fcgid/2.3.9 (internal dummy connection)"
::1 - - [23/Nov/2019:22:21:20 +0100] "OPTIONS * HTTP/1.0" 200 110 "-" "Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 mod_fcgid/2.3.9 (internal dummy connection)"