After installing https://github.com/nextcloud/backup, the system went into maintenance mode and did not exit. How do I get my server back to the service?

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The issue you are facing: After installing GitHub - nextcloud/backup: Backup now. Restore later., the system went into maintenance mode and did not exit.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Install GitHub - nextcloud/backup: Backup now. Restore later..

The output of your Nextcloud log in Admin > Logging: No access to have that info

2

Please look in Nextcloud.log in your Nextcloud data folder.

3

Thank you Mornsgrans for replay and help. Below I´m sending what I got on nextcloud.log

“reqId”:“zoWUgfDuGgeNJqL44abb”,“level”:2,“time”:“2021-07-16T12:57:06+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“zoWUgfDuGgeNJqL44abb”,“level”:2,“time”:“2021-07-16T12:57:06+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“01kA8fkSvSFcw0B1H1Hp”,“level”:2,“time”:“2021-07-16T13:09:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“01kA8fkSvSFcw0B1H1Hp”,“level”:2,“time”:“2021-07-16T13:09:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“hp75NmVePU2DN6WEYCXC”,“level”:2,“time”:“2021-07-16T13:21:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“hp75NmVePU2DN6WEYCXC”,“level”:2,“time”:“2021-07-16T13:21:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“4ykJXPd26xTWvaMvfdo8”,“level”:2,“time”:“2021-07-16T13:33:06+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“4ykJXPd26xTWvaMvfdo8”,“level”:2,“time”:“2021-07-16T13:33:06+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“uFbWkYYmYozevtJqms6G”,“level”:2,“time”:“2021-07-16T13:41:07+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“uFbWkYYmYozevtJqms6G”,“level”:2,“time”:“2021-07-16T13:41:07+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“23aZCaAJwyHsSJLhHgWW”,“level”:2,“time”:“2021-07-16T13:45:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“23aZCaAJwyHsSJLhHgWW”,“level”:2,“time”:“2021-07-16T13:45:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“e3ptUqY2UZhZ6O4suiEp”,“level”:2,“time”:“2021-07-16T13:45:44+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“e3ptUqY2UZhZ6O4suiEp”,“level”:2,“time”:“2021-07-16T13:45:44+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“5CFTp6cefGYrAQuxovwG”,“level”:2,“time”:“2021-07-16T13:45:53+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/",“message”:“Could not detect any host in http:///data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“5CFTp6cefGYrAQuxovwG”,“level”:2,“time”:“2021-07-16T13:45:53+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/",“message”:“Could not detect any host in https:///data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“EqDqHpoqWnR7nZViPdl3”,“level”:2,“time”:“2021-07-16T13:54:07+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“EqDqHpoqWnR7nZViPdl3”,“level”:2,“time”:“2021-07-16T13:54:07+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“kxrbsMuFJPU1QrjPfjRs”,“level”:2,“time”:“2021-07-16T13:57:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“kxrbsMuFJPU1QrjPfjRs”,“level”:2,“time”:“2021-07-16T13:57:05+00:00”,“remoteAddr”:“10.84.16.1”,“user”:"–",“app”:“no app in context”,“method”:“GET”,“url”:"/nextcloud/index.php/csrftoken",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36 OPR/77.0.4054.203”,“version”:""}
{“reqId”:“rHeVAN8tzhSAo32cqyXc”,“level”:2,“time”:“2021-07-16T13:58:13+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“POST”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in http:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}
{“reqId”:“rHeVAN8tzhSAo32cqyXc”,“level”:2,“time”:“2021-07-16T13:58:13+00:00”,“remoteAddr”:“10.82.0.229”,“user”:"–",“app”:“no app in context”,“method”:“POST”,“url”:"/nextcloud/index.php",“message”:“Could not detect any host in https:///nextcloud/data/htaccesstest.txt”,“userAgent”:“Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:89.0) Gecko/20100101 Firefox/89.0”,“version”:""}

4

Is it possible, that in your config.php a wrong (invalid) server name or address had been entered?

5

Mornsgrans:

Unfortunately this was not the case, we have it in config.php and the URL is correct::
array(
0 => ‘10.82.0.229’,
1 => ‘obras.seminfra.maceio.al.gov.br’,
2 => ‘192.195.57.18’,
),
What do you think about taking the server out of maintenance mode by forcing with occ maintenance:mode --off?

Thank you.

6

You can try it.

But please keep in mind:
Remaining in mantenance mode has a reason. In most cases the is needed to add missing indices, convert field type or similar.

7

Hi Mornsgrans

I’ll cross my fingers, I have no other choice. The server is unused in this state and I have to make a decision.
Let’s see what happens.
Thank you so much for your help and support.

8

Hi Mornsgrans
I have to tell you about the result.
After take the nextcloud server off the maintenance, everything come back to normal.
Thanx again for you patience and help.
I really apreciate it.