Support intro
Sorry to hear you’re facing problems. 
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
downloaded from the webserver today
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
part of the VM, no idea about version
- Reverse proxy and version _(e.g. nginx 1.27.2)
no
- PHP version (e.g, 8.3):
none
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
the initail startup fails
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I imported the downloaded file and starting the VM in the VirtualBox. Thereafter I captured User and Password. Then I want to connect to NC by entering IP-Address (nothing happenes in Desktop Client, Browser as well as Android Client.
IP is within my network range. Ping shows the server as available.
Steps to replicate it (hint: details matter!):
-
launch client or browser
-
nothing happens, after a while (see screenshot)
