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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
I am using the docker AIO Nextcloud.
After files have been copied directly in the file system to the user’s “Files” folder, they are not displayed in the web interface even after an occ files:scan user. Although the occ scan output summary confirms the number of folders and files found.
This worked exactly the same way for two users, but it didn’t work for two others.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Copy files to “Nextcloud-Path”/username/files/username
- Run
occ files:scan --allorocc files:scan user - The data can be seen in the web interface for two users, but not for two another users.
The output of your Nextcloud log in Admin > Logging:
No Output available in the Logging view!
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'appsallowlist' =>
array (
),
'check_data_directory_permissions' => false,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => '2356ad740518b7c98aab59bd126e8fa466490d4b73777243',
'port' => 6379,
),
'overwritehost' => 'mydomain',
'overwriteprotocol' => 'https',
'passwordsalt' => 'awY4A6o15wJadalonVaadaaZVJxffOGdORiWL',
'secret' => 'MshlNtzxUNQu2tsjsJZd8faddasQ2VF2DXT1nOuCnbup/kzEkRvYn',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'mydomain',
2 => 'anotherdomain',
3 => '192.168.1.12',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '28.0.2.5',
'overwrite.cli.url' => 'https://mydomain/',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_nextcloud',
'dbpassword' => 'd41a8e3b30d49aa0113c2d443260a0f42fe76899a6a3bfb9',
'installed' => true,
'instanceid' => 'oc9tmlqpbjqi',
'maintenance' => false,
'maintenance_window_start' => 1,
'default_phone_region' => 'DE',
'updatedirectory' => '/nc-updater',
'loglevel' => '2',
'app_install_overwrite' =>
array (
0 => 'nextcloud-aio',
1 => 'wopi',
2 => 'facerecognition',
),
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => '10485760',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'enabledPreviewProviders' =>
array (
1 => 'OC\\Preview\\Image',
2 => 'OC\\Preview\\MarkDown',
3 => 'OC\\Preview\\MP3',
4 => 'OC\\Preview\\TXT',
5 => 'OC\\Preview\\OpenDocument',
6 => 'OC\\Preview\\Movie',
7 => 'OC\\Preview\\Krita',
0 => 'OC\\Preview\\Imaginary',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => '30',
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
'allow_local_remote_servers' => true,
'davstorage.request_timeout' => 3600,
'htaccess.RewriteBase' => '/',
'dbpersistent' => false,
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
2 => '172.18.0.1',
3 => '172.19.0.1',
4 => '127.0.0.1',
),
'preview_imaginary_url' => 'http://nextcloud-aio-imaginary:9000',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'webmaster',
'mail_domain' => 'mydomain.org',
'mail_smtphost' => 'smtp.provider.de',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpname' => 'webmaster@mydomain.org',
'mail_smtppassword' => 'orwFGCadaE@n4mdRQPtPixy8',
'memories.exiftool' => '/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-musl',
'memories.vod.path' => '/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
);
The output of your Apache/nginx/system log in /var/log/____:
Sorry, can you describe in more detail where I can find these logs in the AIO Docker? At the moment I haven’t noticed any error messages anywhere. The output from the occ scan is also successful.
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE