The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.6
- Operating system and version (e.g., Ubuntu 24.04):
Yunohost 12.0.11 / Debian 12
- Web server and version (e.g, Apache 2.4.25):
nginx/1.22.1
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx/1.22.1
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
started happening on my previous install
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Yunohost
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I am not able to setup External storage, because I cannot click or select anything on the UI. The only button that works is the “save” button for the default mounts, which will ask for password, then
- say my password was incorrect, even when it’s not
- will accept the password on the 2nd try…
- but gets stuck forever on “checking password…”
External storage used to work fine on my old install of 30.0.4. After upgrading to 30.0.6, I got lots of different issues. I don’t recall if External Storage stopped working immediately after the upgrade, or after something else - but due to so many issues I could not solve, I reinstalled Yunohost and Nextcloud.
Tested with W10 Firefox, Chrome and Android Firefox, same issue with all of them.
Steps to replicate it (hint: details matter!):
- Install Yunohost
- Install Nextcloud
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
Summary
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"***removed***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.6.2",
"overwrite.cli.url": "***removed***/nextcloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"logfile": "\/var\/log\/nextcloud\/nextcloud.log",
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"updatechecker": false,
"memcache.local": "\\OC\\Memcache\\APCu",
"integrity.check.disabled": true,
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": "6379",
"timeout": "0.0",
"password": "***REMOVED SENSITIVE VALUE***"
},
"hashing_default_password": true,
"localstorage.allowsymlinks": true,
"simpleSignUpLink.shown": false,
"default_phone_region": "FI",
"maintenance_window_start": 1,
"mail_smtpmode": "smtp",
"mail_smtpport": "25",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpstreamoptions": {
"ssl": {
"allow_self_signed": true,
"verify_peer": false,
"verify_peer_name": false
}
},
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"logout_url": "***removed***?action=logout&r=aHR0cHM6Ly9jYXRyaWsubm9oby5zdC9uZXh0Y2xvdWQ=",
"maintenance": false
Apps
Summary
Enabled:
- activity: 3.0.0
- app_api: 4.0.6
- bruteforcesettings: 3.0.0
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_external: 1.22.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- user_ldap: 1.21.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled: - admin_audit: 1.20.0
- encryption: 2.18.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- updatenotification: 1.20.0 (installed 1.20.0)
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
