Support intro
Sorry to hear you’re facing problems ![]()
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ![]()
Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server
Nextcloud version (eg, 24.0.1): 31.0.9
Talk Server version (eg, 14.0.2): 31.0.9
Custom Signaling server configured: no
Custom TURN server configured: yes
Custom STUN server configured: yes
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): macOS
Browser name and version (eg, Chrome v101): Firefox v144
The issue you are facing:
While in a Call, I would like to be able to view other Conversations in the Nextcloud Talk app, but attempting to do so currently requires you to either leave the Call, or as a workaround, open Talk in another browser or device. It would be nice to be able to pop the Call out into a separate window and then look at other conversations in the main window. Is such a thing possible? Am I missing a setting or button that allows me to do this?
Discord is able to do this, so it is not a limitation of Electron apps.
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
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Start or join a call in a conversation
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Attempt to view another conversation
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Get told you have to leave the call to view another conversation