[/details]
Nextcloud version: 21.0.1
Operating system and version : Ubuntu 20.04
Apache or nginx: Apache
PHP version : 7.4
The issue you are facing:
It’s basicallly just extremely slow (i.e. 3-5 minutes) to load any page when I try to access from outside of my network. Login page, dashboard, settings, etc… every page takes such a long time. This includes using my domain or my external IP address, so I don’t think it can be the ssl encryption. When accessing from inside the network via the local IP, it’s great. Extremely fast.
Is this the first time you’ve seen this error?:
Yes, I did a bunch of different work before it happened, including an attempt to install onlyoffice on the same server with nginx, and porting all of my files from my other server over and using “group folders.” I completely removed nginx and onlyoffice to the best of my knowledge. I don’t know if these things are related but I figured I should include them.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'blahblah',
'passwordsalt' => 'blahblah',
'secret' => 'blahblah',
'trusted_domains' =>
array (
0 => 'LOCALIP',
1 => 'servername.org',
2 => 'www.servername.org',
3 => 'EXTERNALIP'
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '21.0.1.1',
'overwrite.cli.url' => 'https://LOCALIP/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'username',
'dbpassword' => 'password',
'installed' => true,
'auth.bruteforce.protection.enabled' => false,
'default_phone_region' => 'US',
'memcache.local' => '\\OC\\Memcache\\APCu',
'mail_from_address' => 'tanner',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'gmail.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '465',
'mail_smtpname' => 'email@mail.com',
'mail_smtppassword' => 'Password',
'mail_smtpsecure' => 'ssl',
'maintenance' => false,
);
What I’ve tried:
- I’ve done a lot of researching. I’ve tried the files:scan thing because I notice the cron.php was hanging when trying to load the page. I also tried to delete the content of oc_jobs for the same reason.
- I’ve configured over and over again the files in /var/www/nextcloud/config and /etc/apache2/sites-available
Apps Installed
Enabled:
- accessibility: 1.7.0
- activity: 2.14.3
- breezedark: 21.0.7
- calendar: 2.2.0
- cloud_federation_api: 1.4.0
- comments: 1.11.0
- contactsinteraction: 1.2.0
- dashboard: 7.1.0
- dav: 1.17.1
- deck: 1.4.1
- federatedfilesharing: 1.11.0
- federation: 1.11.0
- files: 1.16.0
- files_external: 1.12.0
- files_pdfviewer: 2.1.0
- files_rightclick: 1.0.0
- files_sharing: 1.13.1
- files_trashbin: 1.11.0
- files_versions: 1.14.0
- files_videoplayer: 1.10.0
- firstrunwizard: 2.10.0
- groupfolders: 9.0.0
- logreader: 2.6.0
- lookup_server_connector: 1.9.0
- mail: 1.9.5
- nextcloud_announcements: 1.10.0
- notifications: 2.9.0
- oauth2: 1.9.0
- password_policy: 1.11.0
- photos: 1.3.0
- privacy: 1.5.0
- provisioning_api: 1.11.0
- recommendations: 1.0.0
- registration: 1.2.1
- richdocuments: 4.0.4
- richdocumentscode: 6.4.705
- serverinfo: 1.11.0
- settings: 1.3.0
- sharebymail: 1.11.0
- spreed: 11.1.2
- support: 1.4.0
- survey_client: 1.9.0
- systemtags: 1.11.0
- text: 3.2.0
- theming: 1.12.0
- twofactor_backupcodes: 1.10.0
- updatenotification: 1.11.0
- user_status: 1.1.1
- viewer: 1.5.0
- weather_status: 1.1.0
- workflowengine: 2.3.0
Disabled:
- admin_audit
- bruteforcesettings
- encryption
- user_ldap
