Hey @ssmusoke welcome to the Nextcloud community 
You have a hosted Nextcloud instance at Nextcloud One. The Nextcloud community is not affiliated to https://www.epikshare.com in any way.
that sounds fantastic. please check your contract terms and conditions and contact paid support.
if you have specific questions to the Nextcloud community pertaining to Nextcloud in general feel free to post using the provided Support template. Please use this when you request support or consult Nextcloud documentation.