403 Forbidden after attempted 13-14 upgrade - help please?

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version 13 or some iteration thereof:
server OS is CloudLinux 7.6
My SQl version 10.2.22-MariaDB-cll-lve
PHP version 5.6.4
Apache Version 2.4.39

The issue you are facing:

Firstly please bear with me I’m pretty new to this.

Attempting upgrade from version 13 to 14.

Using web gui
it downloaded all the files etc but then the upgrade button didn’t do anything.
I went into the directory in the console and tried ./occ upgrade and it told me I don’t have permission.

I chmod permissions so the nextcloud directory and occ were 750.
executed ./occ upgrade and it seemed to work perfectly.

Now trying to access Nextcloud from the browser in the normal way.
In my case http://landyvlad.net/nc
give me a 403 FORBIDDEN error.

I’m out of ideas and would appreciate if anyone could guide me the right way please.

Is this the first time you’ve seen this error? Yep

The output of your Nextcloud log in Admin > Logging:

cant access webgui to do this sorry

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'hahano',
  'passwordsalt' => 'isaidno',
  'secret' => 'takeahintalready',
  'trusted_domains' => 
  array (
    0 => 'landyvlad.net',
  ),
  'datadirectory' => '/home/landyvla/ncdata',
  'overwrite.cli.url' => 'https://landyvlad.net/nc',
  'dbtype' => 'mysql',
  'version' => '14.0.10.0',
  'dbname' => 'landyvla_next995',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'landyvla_next995',
  'dbpassword' => 'nowayjose-',
  'installed' => true,
  'updater.secret' => '$asifidtellyou',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
);

The output of your Apache/nginx/system log in /var/log/____:

sorry no idea where to find this

Through my cpanel the error log shows


2019-04-13 18:11:05.459755 [INFO] [66.249.69.225:63536] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:11:05.091518 [INFO] [66.249.69.254:47751] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:11:05.091460 [INFO] [66.249.69.254:47751] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 18:09:58.791106 [INFO] [124.170.117.199:6724-11#APVH_landyvlad.net] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:09:58.724659 [INFO] [124.170.117.199:6724-10#APVH_landyvlad.net] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 18:09:58.724602 [INFO] [124.170.117.199:6724-10#APVH_landyvlad.net] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 18:09:57.030280 [INFO] [124.170.117.199:6724-9#APVH_landyvlad.net] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:09:56.946306 [INFO] [124.170.117.199:6724-8#APVH_landyvlad.net] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 18:09:56.946258 [INFO] [124.170.117.199:6724-8#APVH_landyvlad.net] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 18:09:56.854152 [INFO] [124.170.117.199:6724-7#APVH_landyvlad.net] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:09:56.787859 [INFO] [124.170.117.199:6724-6#APVH_landyvlad.net] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 18:09:56.787822 [INFO] [124.170.117.199:6724-6#APVH_landyvlad.net] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 18:09:56.630142 [INFO] [124.170.117.199:6724-5#APVH_landyvlad.net] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:09:56.561222 [INFO] [124.170.117.199:6724-4#APVH_landyvlad.net] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 18:09:56.561177 [INFO] [124.170.117.199:6724-4#APVH_landyvlad.net] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 18:09:55.812140 [INFO] [124.170.117.199:6724-3#APVH_landyvlad.net] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:09:55.745473 [INFO] [124.170.117.199:6724-2#APVH_landyvlad.net] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 18:09:55.745416 [INFO] [124.170.117.199:6724-2#APVH_landyvlad.net] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 18:09:53.643591 [INFO] [124.170.117.199:6724-1#APVH_landyvlad.net] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 18:09:53.549124 [INFO] [124.170.117.199:6724] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 18:09:53.549099 [INFO] [124.170.117.199:6724] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 18:09:53.549045 [ERROR] [HTAccess] Failed to open [/home/landyvla/public_html/nc/.htaccess]: Permission denied
2019-04-13 17:46:17.709150 [INFO] [46.229.168.150:62274] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 17:46:17.709109 [INFO] [46.229.168.150:62274] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 17:25:45.573022 [INFO] [66.249.69.254:63149] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 17:25:26.710761 [INFO] [216.244.66.233:45170] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 17:25:26.710705 [INFO] [216.244.66.233:45170] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 17:16:58.790537 [INFO] [91.134.248.253:33424] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 17:16:58.790492 [INFO] [91.134.248.253:33424] File not found [/home/landyvla/public_html/_.php]
2019-04-13 17:10:40.167641 [INFO] [46.229.168.138:50698] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 17:10:40.167589 [INFO] [46.229.168.138:50698] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 16:37:01.287043 [INFO] [46.229.168.132:25294] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 16:37:01.286999 [INFO] [46.229.168.132:25294] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 16:35:51.316765 [INFO] [216.244.66.233:50750] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 16:35:51.316716 [INFO] [216.244.66.233:50750] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 16:26:48.401969 [INFO] [46.229.168.139:54122] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 16:26:48.401895 [INFO] [46.229.168.139:54122] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 16:03:00.275079 [INFO] [46.229.168.151:57162] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 16:03:00.275036 [INFO] [46.229.168.151:57162] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 15:48:03.713661 [INFO] [54.36.148.10:15508] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 15:48:03.713621 [INFO] [54.36.148.10:15508] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 15:45:47.856826 [INFO] [216.244.66.233:45170] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 15:45:47.856789 [INFO] [216.244.66.233:45170] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 15:30:55.737686 [INFO] [46.229.168.145:61124] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 15:30:55.737641 [INFO] [46.229.168.145:61124] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 15:22:27.008351 [INFO] [100.43.91.118:60283] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 15:22:27.008295 [INFO] [100.43.91.118:60283] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 14:56:25.691521 [INFO] [216.244.66.233:42400] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 14:56:25.691481 [INFO] [216.244.66.233:42400] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 14:55:10.429318 [INFO] [46.229.168.133:39504] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 14:55:10.429275 [INFO] [46.229.168.133:39504] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 14:48:58.485202 [INFO] [157.55.39.230:4923] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 14:48:58.485156 [INFO] [157.55.39.230:4923] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 14:43:16.541454 [INFO] [46.229.168.136:4268] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 14:43:16.541405 [INFO] [46.229.168.136:4268] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 14:21:09.205748 [INFO] [46.229.168.139:57404] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 14:21:09.205703 [INFO] [46.229.168.139:57404] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 14:07:51.652668 [INFO] [216.244.66.233:45240] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 14:07:51.652616 [INFO] [216.244.66.233:45240] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 13:59:42.987229 [INFO] [77.75.78.171:14026] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 13:59:42.987192 [INFO] [77.75.78.171:14026] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 13:47:24.708367 [INFO] [46.229.168.142:32342] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 13:47:24.708312 [INFO] [46.229.168.142:32342] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 13:18:38.854641 [INFO] [216.244.66.233:33646] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 13:18:38.854587 [INFO] [216.244.66.233:33646] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 13:13:43.518254 [INFO] [46.229.168.148:49498] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 13:13:43.518219 [INFO] [46.229.168.148:49498] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 13:08:40.472202 [INFO] [157.55.39.13:25420] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 13:08:40.472160 [INFO] [157.55.39.13:25420] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 12:52:13.844160 [INFO] [123.125.71.116:46287] File not found [/home/landyvla/public_html/403.shtml]
2019-04-13 12:52:13.844094 [INFO] [123.125.71.116:46287] Auto Index is disabled for [/home/landyvla/public_html/nc/], access denied
2019-04-13 12:52:13.314818 [ERROR] [HTAccess] Failed to open [/home/landyvla/public_html/nc/.htaccess]: Permission denied
2019-04-13 12:38:08.953628 [INFO] [46.229.168.131:24116] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 12:38:08.953580 [INFO] [46.229.168.131:24116] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 12:36:43.332298 [INFO] [46.229.168.150:55956] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 12:36:43.332258 [INFO] [46.229.168.150:55956] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 12:36:43.275898 [INFO] [13.126.168.119:46466] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 12:36:43.275855 [INFO] [13.126.168.119:46466] File not found [/home/landyvla/public_html/wp-login.php]
2019-04-13 12:29:30.730746 [INFO] [216.244.66.233:39380] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 12:29:30.730698 [INFO] [216.244.66.233:39380] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 12:18:54.532120 [INFO] [123.125.67.162:29491] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 12:18:54.532079 [INFO] [123.125.67.162:29491] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 12:00:47.794654 [INFO] [46.229.168.149:6500] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 12:00:47.794602 [INFO] [46.229.168.149:6500] File not found [/home/landyvla/public_html/robots.txt]
2019-04-13 11:40:27.008178 [INFO] [216.244.66.233:47424] File not found [/home/landyvla/public_html/404.shtml]
2019-04-13 11:40:27.008131 [INFO] [216.244.66.233:47424] File not found [/home/landyvla/public_html/robots.txt]


Hi all, I would really appreciate some advice with this, I still am getting a 403 error and can;t access my NC install as per OOP it should be at landyvlad.net/nc

Check the permissions of the nc directory. Because it’s forbidden/denied. ([/home/landyvla/public_html/nc/], access denied)
And check owner and user group of the nc directory. I think there’s something wrong.
Should be your http user.

Do you know how to use occ command? You should not change permissions and I think running occ with wrong permissions broke something.
https://docs.nextcloud.com/server/13/admin_manual/configuration_server/occ_command.html