Sorry to hear you’re facing problems
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer example here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 13.0.4
Operating system and version (eg, Ubuntu 17.04): CentOS 7
Apache or nginx version (eg, Apache 2.4.25): Nginx 1.15.0
PHP version (eg, 7.1): 7.2.6
The issue you are facing:
I can’t have previews (thumbnails) from video .mp4 files.
I think I had a preview at the beginning from Nextcloud.mp4 sample video few months ago… Or did I…? Anyway I would like to have previews from videos taken with phone.
I have set preview generator to pre-generate previews, but no help.
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
'enable_previews' => true, 'enabledPreviewProviders' => array ( 0 => 'OC\\Preview\\Image', 1 => 'OC\\Preview\\Movie', 2 => 'OC\\Preview\\TXT', ),