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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version: 14.0.1
Operating system and version: Debian Jessie
Apache or nginx version: Apache 2.4.25
PHP version: 7.0.30
The issue you are facing:
After the upgrade from 13.0.6 to 14.0.1 several user cannot access their home folder. The get the warning: This directory is unavailable, please check the logs or contact the administrator
I’ve checked that the folder for the user actually exists and is accessible for the webserver.
Is this the first time you’ve seen this error?: Yes
Steps to replicate it:
- Login as a user and you get the error message.
About the logs below: The user behind “B5252B51-49B3-4D02-B288-0EC5315DE9D8” is an Active Directory user who is actually enabled in AD but who cant loging or doesn’t show up in the user list.
The output of your Nextcloud log in Admin > Logging:
A lot of these generic warnings:
{"reqId":"AZE3pLC1hk9DLrb1rpyW","level":3,"time":"2018-10-02T22:30:04+02:00","remoteAddr":"","user":"--","app":"files","method":"","url":"--","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"--","version":"14.0.1.1"}
{"reqId":"AZE3pLC1hk9DLrb1rpyW","level":3,"time":"2018-10-02T22:30:04+02:00","remoteAddr":"","user":"--","app":"files","method":"","url":"--","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"--","version":"14.0.1.1"}
{"reqId":"AZE3pLC1hk9DLrb1rpyW","level":3,"time":"2018-10-02T22:30:04+02:00","remoteAddr":"","user":"--","app":"files","method":"","url":"--","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"--","version":"14.0.1.1"}
{"reqId":"AZE3pLC1hk9DLrb1rpyW","level":3,"time":"2018-10-02T22:30:04+02:00","remoteAddr":"","user":"--","app":"files","method":"","url":"--","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"--","version":"14.0.1.1"}
{"reqId":"AZE3pLC1hk9DLrb1rpyW","level":3,"time":"2018-10-02T22:30:04+02:00","remoteAddr":"","user":"--","app":"files","method":"","url":"--","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"--","version":"14.0.1.1"}
For a specific user who has this problem:
{"reqId":"bpXH0Dbi4ZPew9CL5N09","level":3,"time":"2018-10-02T22:31:12+02:00","remoteAddr":"10.0.9.7","user":"steerink","app":"files","method":"PROPFIND","url":"\/remote.php\/dav\/files\/steerink\/","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"ZUnFC3pDBVkElCWb963W","level":3,"time":"2018-10-02T22:31:18+02:00","remoteAddr":"10.0.9.7","user":"steerink","app":"files","method":"PROPFIND","url":"\/remote.php\/dav\/files\/steerink\/","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocez99cktziw',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => '',
1 => '',
2 => '',
),
'datadirectory' => '/var/owncloud/intranet-dkb',
'overwrite.cli.url' => '',
'dbtype' => 'mysql',
'version' => '14.0.1.1',
'dbname' => 'oc_intranet-dkb',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_admin',
'dbpassword' => '',
'logtimezone' => 'Europe/Amsterdam',
'installed' => true,
'default_language' => 'nl',
'loglevel' => 2,
'log_rotate_size' => 104857600,
'memcache.local' => '\\OC\\Memcache\\APCu',
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'intranet',
'mail_domain' => '',
'mail_smtphost' => '',
'mail_smtpport' => '25',
'ldapIgnoreNamingRules' => false,
'trashbin_retention_obligation' => 'auto',
'theme' => '',
'htaccess.RewriteBase' => '/',
'singleuser' => false,
'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
'auth.bruteforce.protection.enabled' => true,
'mail_smtpauthtype' => 'LOGIN',
'maintenance' => false,
'updater.release.channel' => 'stable',
'ldapUserCleanupInterval'=> '50',
);
I have absolutely no idea what to do about it. The suggestions on the forum / google I’ve found assumed I know which file ID is blocking but I can’t find a file ID.
Any help is appreciated!