Updater no longer functional

tonytonyistony · June 8, 2022, 2:46am

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Nextcloud version (eg, 20.0.5): 'version' => '23.0.5.1',
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04.4
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41 (Ubuntu)
PHP version (eg, 7.4): PHP 8.0.19

The issue you are facing:
The Updater fails at moving files no matter what permissions I set, or update the server via manual process. The updater seems to be permanently borked.

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

Start Updater
Wait till it reaches Moving files in place
Error At moving files in place

The output of your Nextcloud log in Admin > Logging:
THIS IS THE UPDATER.LOG Nextcloud log is unremarkable in CLI

2022-06-07T20:05:02-0600 vd5LKqEWZf [info] request to updater
2022-06-07T20:05:02-0600 vd5LKqEWZf [info] currentStep()
2022-06-07T20:05:02-0600 vd5LKqEWZf [info] show HTML page
2022-06-07T20:05:02-0600 vd5LKqEWZf [info] current version: 23.0.5 build time: 2022-05-19T11:53:28+00:00 e86a773f6e144b07dca4685d905ab1caa5e6d439
2022-06-07T20:05:03-0600 vd5LKqEWZf [info] getUpdateServerResponse()
2022-06-07T20:05:03-0600 vd5LKqEWZf [info] updaterServer: https://updates.nextcloud.com/updater_server/
2022-06-07T20:05:03-0600 vd5LKqEWZf [info] releaseChannel: stable
2022-06-07T20:05:03-0600 vd5LKqEWZf [info] internal version: 23.0.5.1
2022-06-07T20:05:03-0600 vd5LKqEWZf [info] updateURL: https://updates.nextcloud.com/updater_server/?version=23x0x5x1xxxstablexx2022-05-19T11%3A53%3A28%2B00%3A00+e86a773f6e144b07dca4685d905ab1caa5e6d439x8x0x19
2022-06-07T20:05:04-0600 vd5LKqEWZf [info] getUpdateServerResponse response: Array
(
    [version] => 24.0.1.1
    [versionstring] => Nextcloud 24.0.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-24.0.1.zip
    [web] => https://docs.nextcloud.com/server/24/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=24.0.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => AGjMXl1X1hRSZv++TOhoS5GzQ5LovzG6uCESqEVgSR+Xd+l82lCUNvJ6saGYp8xk
wL3OnDOnNVcT11xV9Xybt9JLU9tmXf3hf4/HNeyufWKr6AgUENrG7p4dx+tzLk5v
fYtOdoqnhyNNLkrshWcEd7COiaK73O4IlivdOyEZkp/L16RlK5wcs4wAy+M/ot6G
vodwhgcFEbTxA4rRgPQgAk1jw/IKOBb5mMqR0DwZXZGDrnt32+++fTVhMBIVe1hA
XvRlbXYM64mwjbLN0jsrj4yXvaq081NRcHgDUnx7crmgZPVcPs94FFx/sJ9m0y0W
S43iWfUbYsoYueTboeC29A==
)

2022-06-07T20:05:04-0600 vd5LKqEWZf [info] checkForUpdate() Array
(
    [version] => 24.0.1.1
    [versionstring] => Nextcloud 24.0.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-24.0.1.zip
    [web] => https://docs.nextcloud.com/server/24/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=24.0.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => AGjMXl1X1hRSZv++TOhoS5GzQ5LovzG6uCESqEVgSR+Xd+l82lCUNvJ6saGYp8xk
wL3OnDOnNVcT11xV9Xybt9JLU9tmXf3hf4/HNeyufWKr6AgUENrG7p4dx+tzLk5v
fYtOdoqnhyNNLkrshWcEd7COiaK73O4IlivdOyEZkp/L16RlK5wcs4wAy+M/ot6G
vodwhgcFEbTxA4rRgPQgAk1jw/IKOBb5mMqR0DwZXZGDrnt32+++fTVhMBIVe1hA
XvRlbXYM64mwjbLN0jsrj4yXvaq081NRcHgDUnx7crmgZPVcPs94FFx/sJ9m0y0W
S43iWfUbYsoYueTboeC29A==
)

2022-06-07T20:05:04-0600 vd5LKqEWZf [info] getChangelogURL()
2022-06-07T20:05:04-0600 vd5LKqEWZf [info] end of checkForUpdate() Update to Nextcloud 24.0.1 available. (channel: "stable")<br /><span class="light">Following file will be downloaded automatically:</span> <code class="light">https://download.nextcloud.com/server/releases/nextcloud-24.0.1.zip</code><br /><a class="external_link" href="https://nextcloud.com/changelog/#24-0-1" target="_blank" rel="noreferrer noopener">Open changelog ↗</a>
2022-06-07T20:05:07-0600 PQelZieuwu [info] request to updater
2022-06-07T20:05:07-0600 PQelZieuwu [info] currentStep()
2022-06-07T20:05:07-0600 PQelZieuwu [info] POST request for step "1"
2022-06-07T20:05:08-0600 PQelZieuwu [info] startStep("1")
2022-06-07T20:05:08-0600 PQelZieuwu [info] checkForExpectedFilesAndFolders()
2022-06-07T20:05:08-0600 PQelZieuwu [info] end of checkForExpectedFilesAndFolders()
2022-06-07T20:05:08-0600 PQelZieuwu [info] endStep("1")
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] request to updater
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] currentStep()
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] Step 1 is in state "end".
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] POST request for step "2"
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] startStep("2")
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] checkWritePermissions()
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] end of checkWritePermissions()
2022-06-07T20:05:08-0600 D9wgjrrmIB [info] endStep("2")
2022-06-07T20:05:08-0600 PaOLjfipUa [info] request to updater
2022-06-07T20:05:08-0600 PaOLjfipUa [info] currentStep()
2022-06-07T20:05:08-0600 PaOLjfipUa [info] Step 2 is in state "end".
2022-06-07T20:05:08-0600 PaOLjfipUa [info] POST request for step "3"
2022-06-07T20:05:08-0600 PaOLjfipUa [info] startStep("3")
2022-06-07T20:05:08-0600 PaOLjfipUa [info] createBackup()
2022-06-07T20:05:08-0600 PaOLjfipUa [info] backup folder location: /mnt/mycloud/updater-ocxav2ab1hc4/backups/nextcloud-23.0.5.1-1654653908/
2022-06-07T20:08:04-0600 PaOLjfipUa [info] end of createBackup()
2022-06-07T20:08:04-0600 PaOLjfipUa [info] endStep("3")
2022-06-07T20:08:04-0600 Fj92vwP8AH [info] request to updater
2022-06-07T20:08:04-0600 Fj92vwP8AH [info] currentStep()
2022-06-07T20:08:04-0600 Fj92vwP8AH [info] Step 3 is in state "end".
2022-06-07T20:08:04-0600 Fj92vwP8AH [info] POST request for step "4"
2022-06-07T20:08:04-0600 Fj92vwP8AH [info] startStep("4")
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] downloadUpdate()
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] getUpdateServerResponse()
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] updaterServer: https://updates.nextcloud.com/updater_server/
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] releaseChannel: stable
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] internal version: 23.0.5.1
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] updateURL: https://updates.nextcloud.com/updater_server/?version=23x0x5x1xxxstablexx2022-05-19T11%3A53%3A28%2B00%3A00+e86a773f6e144b07dca4685d905ab1caa5e6d439x8x0x19
2022-06-07T20:08:05-0600 Fj92vwP8AH [info] getUpdateServerResponse response: Array
(
    [version] => 24.0.1.1
    [versionstring] => Nextcloud 24.0.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-24.0.1.zip
    [web] => https://docs.nextcloud.com/server/24/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=24.0.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => AGjMXl1X1hRSZv++TOhoS5GzQ5LovzG6uCESqEVgSR+Xd+l82lCUNvJ6saGYp8xk
wL3OnDOnNVcT11xV9Xybt9JLU9tmXf3hf4/HNeyufWKr6AgUENrG7p4dx+tzLk5v
fYtOdoqnhyNNLkrshWcEd7COiaK73O4IlivdOyEZkp/L16RlK5wcs4wAy+M/ot6G
vodwhgcFEbTxA4rRgPQgAk1jw/IKOBb5mMqR0DwZXZGDrnt32+++fTVhMBIVe1hA
XvRlbXYM64mwjbLN0jsrj4yXvaq081NRcHgDUnx7crmgZPVcPs94FFx/sJ9m0y0W
S43iWfUbYsoYueTboeC29A==
)

2022-06-07T20:08:16-0600 Fj92vwP8AH [info] end of downloadUpdate()
2022-06-07T20:08:16-0600 Fj92vwP8AH [info] endStep("4")
2022-06-07T20:08:16-0600 wMFWo4GADr [info] request to updater
2022-06-07T20:08:16-0600 wMFWo4GADr [info] currentStep()
2022-06-07T20:08:16-0600 wMFWo4GADr [info] Step 4 is in state "end".
2022-06-07T20:08:16-0600 wMFWo4GADr [info] POST request for step "5"
2022-06-07T20:08:17-0600 wMFWo4GADr [info] startStep("5")
2022-06-07T20:08:17-0600 wMFWo4GADr [info] verifyIntegrity()
2022-06-07T20:08:17-0600 wMFWo4GADr [info] getUpdateServerResponse()
2022-06-07T20:08:17-0600 wMFWo4GADr [info] updaterServer: https://updates.nextcloud.com/updater_server/
2022-06-07T20:08:17-0600 wMFWo4GADr [info] releaseChannel: stable
2022-06-07T20:08:17-0600 wMFWo4GADr [info] internal version: 23.0.5.1
2022-06-07T20:08:17-0600 wMFWo4GADr [info] updateURL: https://updates.nextcloud.com/updater_server/?version=23x0x5x1xxxstablexx2022-05-19T11%3A53%3A28%2B00%3A00+e86a773f6e144b07dca4685d905ab1caa5e6d439x8x0x19
2022-06-07T20:08:17-0600 wMFWo4GADr [info] getUpdateServerResponse response: Array
(
    [version] => 24.0.1.1
    [versionstring] => Nextcloud 24.0.1
    [url] => https://download.nextcloud.com/server/releases/nextcloud-24.0.1.zip
    [web] => https://docs.nextcloud.com/server/24/admin_manual/maintenance/upgrade.html
    [changes] => https://updates.nextcloud.com/changelog_server/?version=24.0.1
    [autoupdater] => 1
    [eol] => 0
    [signature] => AGjMXl1X1hRSZv++TOhoS5GzQ5LovzG6uCESqEVgSR+Xd+l82lCUNvJ6saGYp8xk
wL3OnDOnNVcT11xV9Xybt9JLU9tmXf3hf4/HNeyufWKr6AgUENrG7p4dx+tzLk5v
fYtOdoqnhyNNLkrshWcEd7COiaK73O4IlivdOyEZkp/L16RlK5wcs4wAy+M/ot6G
vodwhgcFEbTxA4rRgPQgAk1jw/IKOBb5mMqR0DwZXZGDrnt32+++fTVhMBIVe1hA
XvRlbXYM64mwjbLN0jsrj4yXvaq081NRcHgDUnx7crmgZPVcPs94FFx/sJ9m0y0W
S43iWfUbYsoYueTboeC29A==
)

2022-06-07T20:08:17-0600 wMFWo4GADr [info] storage location: /mnt/mycloud/updater-ocxav2ab1hc4/downloads/
2022-06-07T20:08:18-0600 wMFWo4GADr [info] end of verifyIntegrity()
2022-06-07T20:08:18-0600 wMFWo4GADr [info] endStep("5")
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] request to updater
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] currentStep()
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] Step 5 is in state "end".
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] POST request for step "6"
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] startStep("6")
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] extractDownload()
2022-06-07T20:08:18-0600 YDfeH5HLUJ [info] storage location: /mnt/mycloud/updater-ocxav2ab1hc4/downloads/
2022-06-07T20:10:35-0600 YDfeH5HLUJ [info] end of extractDownload()
2022-06-07T20:10:35-0600 YDfeH5HLUJ [info] endStep("6")
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] request to updater
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] currentStep()
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] Step 6 is in state "end".
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] POST request for step "7"
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] startStep("7")
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] setMaintenanceMode("true")
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] configFileName /srv/nextcloud/updater/../config/config.php
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] end of setMaintenanceMode()
2022-06-07T20:10:35-0600 cOrc0aTU61 [info] endStep("7")
2022-06-07T20:10:35-0600 GNYr65LRVO [info] request to updater
2022-06-07T20:10:35-0600 GNYr65LRVO [info] currentStep()
2022-06-07T20:10:35-0600 GNYr65LRVO [info] Step 7 is in state "end".
2022-06-07T20:10:35-0600 GNYr65LRVO [info] POST request for step "8"
2022-06-07T20:10:35-0600 GNYr65LRVO [info] startStep("8")
2022-06-07T20:10:35-0600 GNYr65LRVO [info] replaceEntryPoints()
2022-06-07T20:10:35-0600 GNYr65LRVO [info] replace index.php
2022-06-07T20:10:35-0600 GNYr65LRVO [info] replace status.php
2022-06-07T20:10:35-0600 GNYr65LRVO [info] replace remote.php
2022-06-07T20:10:36-0600 GNYr65LRVO [info] replace public.php
2022-06-07T20:10:36-0600 GNYr65LRVO [info] replace ocs/v1.php
2022-06-07T20:10:36-0600 GNYr65LRVO [info] replace ocs/v2.php
2022-06-07T20:10:36-0600 GNYr65LRVO [info] end of replaceEntryPoints()
2022-06-07T20:10:36-0600 GNYr65LRVO [info] endStep("8")
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] request to updater
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] currentStep()
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] Step 8 is in state "end".
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] POST request for step "9"
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] startStep("9")
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] deleteOldFiles()
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] config sample exists
2022-06-07T20:10:36-0600 wz1zxAp2Cx [info] themes README exists
2022-06-07T20:10:37-0600 wz1zxAp2Cx [info] end of deleteOldFiles()
2022-06-07T20:10:37-0600 wz1zxAp2Cx [info] endStep("9")
2022-06-07T20:10:37-0600 se9qtlOaSS [info] request to updater
2022-06-07T20:10:37-0600 se9qtlOaSS [info] currentStep()
2022-06-07T20:10:37-0600 se9qtlOaSS [info] Step 9 is in state "end".
2022-06-07T20:10:37-0600 se9qtlOaSS [info] POST request for step "10"
2022-06-07T20:10:37-0600 se9qtlOaSS [info] startStep("10")
2022-06-07T20:10:37-0600 se9qtlOaSS [info] moveNewVersionInPlace()
2022-06-07T20:10:37-0600 se9qtlOaSS [info] storage location: /mnt/mycloud/updater-ocxav2ab1hc4/downloads/nextcloud/
2022-06-07T20:10:37-0600 se9qtlOaSS [error] POST request failed with other exception
2022-06-07T20:10:37-0600 se9qtlOaSS [error] Exception: Exception
Message: Could not rmdir /mnt/mycloud/updater-ocxav2ab1hc4/downloads/nextcloud/ocs-provider
Code:0
Trace:
#0 /srv/nextcloud/updater/index.php(1088): Updater->moveWithExclusions()
#1 /srv/nextcloud/updater/index.php(1388): Updater->moveNewVersionInPlace()
#2 {main}
File:/srv/nextcloud/updater/index.php
Line:1062

2022-06-07T20:10:37-0600 se9qtlOaSS [info] rollbackChanges("10")
2022-06-07T20:10:37-0600 se9qtlOaSS [info] unlink .step
2022-06-07T20:10:37-0600 se9qtlOaSS [info] rollbackChanges - step >= 7
2022-06-07T20:10:37-0600 se9qtlOaSS [info] end of  rollbackChanges()

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'redacted by Mod [JK]',
  'passwordsalt' => 'redacted by Mod [JK]',
  'secret' => '********r',
  'trusted_domains' => 
  array (
    0 => 'nextcloud.localdomain',
  ),
  'datadirectory' => '/mnt/mycloud',
  'dbtype' => 'mysql',
  'version' => '23.0.5.1',
  'overwrite.cli.url' => 'https://nextcloud.localdomain',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => '*****',
  'dbpassword' => '*****',
  'installed' => true,
  'maintenance' => true,
  'theme' => '',
  'log_type' => 'file',
  'logfile' => '/mnt/mycloud/nextcloud.log',
  'loglevel' => 3,
  'logdateformat' => 'F d, Y H:i:s',
  'mysql.utf8mb4' => true,
  'default_locale' => '***',
  'default_phone_region' => '***',
  'app_install_overwrite' => 
  array (
    0 => 'calendar',
  ),
  'updater.release.channel' => 'stable',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'memcache.distributed' => '\\OC\\Memcache\\Redis',
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'filelocking.enabled' => true,
  'redis' => 
  array (
    'host' => '/var/run/redis/redis-server.sock',
    'port' => 0,
  ),
  'updater.secret' => '****',
);

The output of your Apache/nginx/system log in /var/log/____:

administrator@nextcloud:~$ cat /var/log/apache2/error.log
[Tue Jun 07 00:00:02.945781 2022] [mpm_prefork:notice] [pid 931] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Tue Jun 07 00:00:02.945835 2022] [core:notice] [pid 931] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 07 18:40:05.229795 2022] [mpm_prefork:notice] [pid 931] AH00169: caught SIGTERM, shutting down
[Tue Jun 07 18:40:19.912774 2022] [mpm_prefork:notice] [pid 876] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Tue Jun 07 18:40:19.916922 2022] [core:notice] [pid 876] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 07 18:46:26.780336 2022] [mpm_prefork:notice] [pid 876] AH00169: caught SIGTERM, shutting down
[Tue Jun 07 18:46:40.850644 2022] [mpm_prefork:notice] [pid 869] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Tue Jun 07 18:46:40.852561 2022] [core:notice] [pid 869] AH00094: Command line: '/usr/sbin/apache2'
[Tue Jun 07 18:54:54.592814 2022] [mpm_prefork:notice] [pid 869] AH00169: caught SIGTERM, shutting down
[Tue Jun 07 18:55:07.885715 2022] [mpm_prefork:notice] [pid 872] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Tue Jun 07 18:55:07.885955 2022] [core:notice] [pid 872] AH00094: Command line: '/usr/sbin/apache2'

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

Only IMAP errors from a borked email account on a user.

I would really like to know what is causing this hiccup. Ive been working on it for about a week now. And all my googling and troubleshooting is coming up short.

tonytonyistony · June 8, 2022, 3:20am

Quick Update

I was checking out the log files again and decided to hit the retry update button so see what the log file did. I noticed that it moved on to another file. Because of this I decided to hit the retry button 10 times, and again it was moving on to new files.

This made me think, “Is it moving the files but not deleting?” So I hit retry another 100 times and checked my Nextcloud directory and saw that its populating the updated files in place.

After that I sat and hit the retry button OVER 9000! more times and the updater finally passed and completed. Now my server is updated and all that is left to do is to delete the “Updater” files that is located where my data is saved, which is on my NAS mount point.

The problem resides with the updater not being able to delete files out of the mounted NFS NAS folder. The NFS share is set public on the remote NAS permissions and the fstab permissions are set to default. Is there documentation on how you set your permission for an NFS share used as your data drive?

JimmyKater · June 8, 2022, 9:50am

usually permissions on a linux files are influence by TWO things:

who owns this file
which permissons are set for owner, groups, others.

if you can’t delete any files most probably it would mean you don’t have enough permissions to do so.
have you checked owner and permissions that particular folder?

tonytonyistony · June 9, 2022, 12:38am

Sorry to answer a question with a question, but can you tell me what users need access to the mount point during the update process? As far as I can tell its just www-data:www-data

My NFS mount is public, has the default permissions set in the fstab and according to Ubuntu the owner of the mount point is 99:nobody. This can only be changed during the mounting process, but from what Ive ready default is public and everyone has access.

JimmyKater · June 9, 2022, 6:46am

well i thought you had setup a folder by it’s own for your nc-data and wouldn’t write all your data into the root of your mount-point.

so you need to check those owners and permissions… www-data:www-data sounds good so far.

you could try to login to that user (from commandline) and try to add an empty file to your nc-folder on your NAS. and then try to delete it… as user www-data and see what system tells you.

dueruem · July 17, 2022, 7:28pm

Did you manage to find out the issue?

I’ve got the same problems since about 3 updates. Before it just worked fine.

tonytonyistony · July 20, 2022, 4:54am

Unfortunately, I ended up reinstalling a fresh server, because the whole system seemed to be bugged out.

I will say though, that original server was not built following the installation documentation on their website, nor was it using the recommended dependency versions. When i reinstalled the new server I made sure to follow everything to the tee. Now it runs flawlessly so far.

tonytonyistony · September 3, 2022, 7:27am

@dueruem
Just wanted to post an update on this thread I made, so I could take a break from spending 5 hours troubleshooting why Collabora Code no longer works for Nextcloud anymore. Which BTW no solution has been found after reading hours of forum posts with conflicting setting attempts with many different users stabbing in the dark.

I just updated to 24.0.4 and the problem with the updater not being able to properly delete folders on the NFS NAS happened again. I sat there hitting the retry button hundreds of times, while tailing the log file and watching it go file by file and fail each time. Once I got through all the files, the updater completed and the server was updated.

What was even more laughable was after it was finished all data was moved to destination and all the updater files were deleted from the NAS. LMFAO!

I guess Im going to try the CLI updater next time using sudo and see if that prevents me from having to make a retry button macro to update my server. But at this point, Im at a complete loss and the log files are useless for tracing the error back.

My NFS NAS is completely public with no user credentials hosted on my UnRaid server. Im able to create and remove directories and files in the NAS from the NC server user “sudo -u www-data …”.

Im starting to worry about the state of this product…

JimmyKater · September 3, 2022, 8:42am

You mean Unraid is gonna fail? Well who knows?!

But you might have forgotten that neither Unraid is a recommended nor an officially tested thing to run NC on it. And so you can’t expect it t run flawlessly nor can you expect to get any kind of “guaranteed” support.
If you run such an uncommon (from NC’s point of view) environment you’re on yourself. With all responsibily on your side.

That should have been clear from the beginning on.

If you are experiencing unsolvable problems you might wanna think about running NC in official VM or official docker or snap. That might help.

tonytonyistony · September 3, 2022, 2:01pm

You mean Unraid is gonna fail? Well who knows?!

No I mean Nextcloud. In my opinion, functionality has become more unstable as recent time has passed. I love this product and is a huge boost to the DIY/FOSS/Privacy community.

But you might have forgotten that neither Unraid is a recommended nor an officially tested thing to run NC on it.

Unraid is a NAS operating system, that deploys NFS and SMB shares that can be mounted on physical and virtual machines.

Nextcloud does not support NFS/SMB file storage mount points that are managed by Unraid?
Please provide a link to the official NAS storage device that is supported by Nextcloud.

Im sure you arent expecting your enterprise users to save all their users data on the same machine that is running the Nextcloud instance.

And so you can’t expect it t run flawlessly nor can you expect to get any kind of “guaranteed” support.

I don’t expect guaranteed support, but if you’re going to host a support forum and you are a representative of Nextcloud I do expect someone who cares about the product to provide links to proper information so we can reach a solution as quickly as possible as to not waste neither of our time.

If you are experiencing unsolvable problems you might wanna think about running NC in official VM or official docker or snap. That might help.

Is it not supported that Nextcloud be built from source using the installation directions in your documentation?
Installation on Linux
Ive also provided you no information in this forum post that would state Im not already doing what you suggest, nor did you even ask.

Maybe you could answer my question on Jun 7th.

Is there documentation on how you set your permission for an NFS share used as your data drive?

Also…
Since this all started I believe the main issue here that the updater is placing the downloaded installer files inside the NFS mount point and trying to conduct the update process from there.
Is there a way to adjust the location the updater performs the update from? Aside from doing the update manually; which may be the solution for situation.

szaimen · September 3, 2022, 2:08pm

See Introduce Update Directory by solracsf · Pull Request #420 · nextcloud/updater · GitHub

tonytonyistony · September 3, 2022, 2:17pm

Oh wow, I didnt see that. That would definitely fix my issue, so it stops running the update out of the NAS. Thanks for providing that info, Im definitely going to be watching that change.

EDIT: It looks like this change will make it to NC25 if Im reading that correctly?

JimmyKater · September 3, 2022, 3:00pm

1.) the case is solved by a Github-entry, meaning there’s nothing left we - on the forum - could do about it.

2.) you are running a non-supported so-called Operating System. It might be based on Linux but we all know Linux doesn’t equal Linux.

3.) nothing to add but “3 is a charm”

tonytonyistony · September 3, 2022, 3:13pm

1.) the case is solved by a Github-entry, meaning there’s nothing left we - on the forum - could do about it.
2.) you are running a non-supported so-called Operating System. It might be based on Linux but we all know Linux doesn’t equal Linux.
3.) nothing to add but “3 is a charm”

This has to be the best representation of why so many on this forum are frustrated.

System Requirements

My Setup

Nextcloud version (eg, 20.0.5): 'version' => '23.0.5.1',
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04.4
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.41 (Ubuntu)
MySql: mysql Ver 15.1 Distrib 10.5.17-MariaDB
PHP version (eg, 7.4): PHP 8.0.19

For other readers, I’m using the recommended system requirements as specified on their official documentation.

szaimen · September 3, 2022, 3:55pm

thats correct

JimmyKater · September 3, 2022, 8:36pm

aww. are they? Really. So now you think you are the one-user majority here? Fine!

Listen, “majority”… I’m closing this thread now since you can’t add anything new to it… plus: It’s solved - if you like it or not.
In case of more problems arising from your non-supported setup just feel free to open a new thread.

JimmyKater · September 3, 2022, 8:37pm