Support intro
Sorry to hear youâre facing problems 
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 22.1.1.2
Operating system and version (eg, Ubuntu 20.04): Qnap 5.0.0.1828
Apache or nginx version (eg, Apache 2.4.25): 2.4.46
PHP version (eg, 7.4): 7.3.7
The issue you are facing:
Wenn ich im Web-Frontend prĂŒfe, ob eine neue Version angeboten wird, wird mir die 22.2.0. angeboten.
Wenn ich dann auf der Konsole ĂŒber SSH den Updater ausfĂŒhre, erhalte ich die Meldung âCould not do request to updater server: SSL certificate problem: certificate has expired.â
Is this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- Log in auf der Qnap mit SSH
ln -s /mnt/ext/opt/apache/bin/php /bin/php- sudo -u httpdusr php -d memory_limit=2G /share/CACHEDEV1_DATA/.qpkg/NextCloud/nextcloud/updater/updater.phar
- Meldung âCould not do request to updater server: SSL certificate problem: certificate has expired.â wird angezeigt
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ockhacm3wrjl',
'passwordsalt' => 'F2NqsBnFZXScDBLldY6TDtdfOFPX2y',
'secret' => 'q5LHdz6miIEac0Om9kqiySu8Mb8X5IfuI3mcrAKDdYCjK/4s',
'trusted_domains' =>
array (
0 => 'X.X.X.X',
1 => 'XXXXXXXX-YYYYYYY.dyndns.org',
),
'datadirectory' => '/share/CACHEDEV1_DATA/.qpkg/NextCloud/nextcloud/data',
'overwrite.cli.url' => 'http://192.168.1.241:90/nextcloud',
'dbtype' => 'mysql',
'version' => '22.1.1.2',
'dbname' => 'Nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'dbuser',
'dbpassword' => 'dbpassword',
'logtimezone' => 'Europe/Berlin',
'default_language' => 'de',
'default_phone_region' => 'DE',
'default_locale' => 'de_DE',
'installed' => true,
'maintenance' => false,
'updater.release.channel' => 'stable',
'theme' => '',
'loglevel' => 2,
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'app_install_overwrite' =>
array (
0 => 'calendar',
1 => 'weather',
),
'mail_sendmailmode' => 'smtp',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_from_address' => 'Nextcloud',
'mail_domain' => 't-online.de',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'securesmtp.t-online.de',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpname' => 'mail_smtpname',
'mail_smtppassword' => 'mail_smtppassword',
'encryption.legacy_format_support' => false,
'encryption.key_storage_migrated' => false,
'mysql.utf8mb4' => true,
'updater.secret' => '$2y$10$99kvam6bscBAhHT8oEoLoOFE5Fnpi1CDBPVAnKDUO6DwfyMsQKKPu',
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Ich bin ziemlicher Neuling. Ich gebe gerne jede benötigte Info weiter - wenn mir jemand sagt, wo oder wie ich diese finde.