Hi guys, my Nextcloud instance was running fine for two years, but suddenly I receive this Server Internal Error with a black screen. I do not know, what causes it, but my web server and mysql seem to be fine, because other web sites are still running/showing (on the same machine).
Unfortunately, logs do not help at all:
sudo cat /var/www/nextcloud/data/nextcloud.log →
nothing (empty)
sudo cat /var/log/apache2/error.log | grep nextcloud →
nothing
sudo cat /var/log/apache2/access.log | grep nextcloud →
X.X.X.X - - [26/May/2023:12:17:57 +0200] “GET /favicon.ico HTTP/1.1” 500 477 “http://nextcloud.X.com/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36 Edg/113.0.1774.50”
I really cannot narrow it down to anything. :\ Maybe someone knows the best way to troubleshoot/solve this? Thank you in advance.
Once again with the support template:
system information
There is no “settings” directory in /var/www/nextcloud.
| Nextcloud version: | replace me |
| Operating system and version: | Debian Bullseye |
| Apache or nginx version: | Apache/2.4.56 |
| PHP version (eg, 8.1): | PHP 7.4.33 |
| Database (sqlite or MariaDB or Postgres) | mysql Ver 14.14 Distrib 5.7.42 |
| Docker (compose) | no, native |
| Snap | |
| Is this the first time you’ve seen this error? | yes |
The issue you are facing:
- Steps to replicate it:
- Open up the web site → Server Internal Error
- The output of your Nextcloud log in Admin > Logging:
not accessible
- The output of your config.php file in
/path/to/nextcloud**
(usehttps://.../settings/admin/supportwhich auto-removes identifying information!):
No "settings directory" in /var/www/nextcloud, so manually from /var/www/nextcloud/config/config.php:
sudo cat /var/www/nextcloud/config/config.php
<?php
$CONFIG = array (
'instanceid' => 'X',
'passwordsalt' => 'XXX',
'secret' => 'X',
'trusted_domains' =>
array (
0 => 'nextcloud.X.COM',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '21.0.1.1',
'overwrite.cli.url' => 'http://nextcloud.X.COM',
'dbname' => 'DATABASE',
'dbhost' => 'ADDRESS:PORT',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'USER',
'dbpassword' => 'PASSWORD',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'nextcloud',
'mail_domain' => 'X.COM',
'mail_smtphost' => 'X.X.X',
'mail_smtpport' => '465',
'mail_smtpauth' => 1,
'mail_smtpname' => 'nextcloud@X.COM',
'mail_smtppassword' => 'X.X.X',
'mail_smtpauthtype' => 'LOGIN',
'updater.secret' => 'XXX',
);
- for Docker/Podman list environment variables ( run “
docker inspect {container name}”)**
no Docker, native
- The output of your Apache/nginx/system log in
/var/log/____: - For Docker/Podman post STDOUT of the container (run
docker logs {container name})
Access.log:
X.X.X.X - - [27/May/2023:13:05:17 +0200] "GET /favicon.ico HTTP/1.1" 500 477 "http://nextcloud.X.COM/index.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36 Edg/113.0.1774.57"
Error.log:
...
[Sat May 27 03:12:52.128188 2023] [autoindex:error] [pid 90087] [client 139.59.77.147:43004] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 03:42:17.944613 2023] [autoindex:error] [pid 90084] [client 103.149.192.93:54799] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 03:55:07.852519 2023] [autoindex:error] [pid 90192] [client 35.195.93.98:51326] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 04:29:19.816271 2023] [autoindex:error] [pid 90085] [client 184.105.139.67:25560] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 05:57:12.272568 2023] [autoindex:error] [pid 90084] [client 179.43.177.244:54738] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 07:07:53.052920 2023] [php7:error] [pid 90083] [client 114.119.151.206:26991] PHP Fatal error: Uncaught Error: Call to undefined function mysql_num_rows() in /var/www/hlstatsx/pages/dailyawardinfo.php:145\nStack trace:\n#0 /var/www/hlstatsx/hlstats.php(224): include()\n#1 {main}\n thrown in /var/www/hlstatsx/pages/dailyawardinfo.php on line 145, referer: http://stats.X.COM/hlstats.php?mode=awards&game=csgo
[Sat May 27 07:13:30.963099 2023] [php7:error] [pid 90192] [client 114.119.132.10:34183] PHP Fatal error: Uncaught Error: Call to undefined function mysql_num_rows() in /var/www/hlstatsx/pages/dailyawardinfo.php:145\nStack trace:\n#0 /var/www/hlstatsx/hlstats.php(224): include()\n#1 {main}\n thrown in /var/www/hlstatsx/pages/dailyawardinfo.php on line 145, referer: http://stats.X.COM/hlstats.php?mode=awards&game=csgo
[Sat May 27 07:21:30.194711 2023] [authz_core:error] [pid 90086] [client 104.140.148.122:59284] AH01630: client denied by server configuration: /var/www/server-status
[Sat May 27 07:23:28.299336 2023] [php7:error] [pid 90087] [client 114.119.148.94:50185] PHP Fatal error: Uncaught Error: Call to undefined function mysql_num_rows() in /var/www/hlstatsx/pages/dailyawardinfo.php:145\nStack trace:\n#0 /var/www/hlstatsx/hlstats.php(224): include()\n#1 {main}\n thrown in /var/www/hlstatsx/pages/dailyawardinfo.php on line 145, referer: http://stats.X.COM/hlstats.php?mode=awards&game=csgo
[Sat May 27 07:30:39.448492 2023] [autoindex:error] [pid 90084] [client 103.110.32.156:54234] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 07:40:41.934189 2023] [autoindex:error] [pid 90086] [client 128.14.133.58:44318] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 08:04:52.833035 2023] [php7:error] [pid 90087] [client 54.153.52.134:46680] script '/var/www/wp-config.php' not found or unable to stat
[Sat May 27 08:07:39.223088 2023] [php7:error] [pid 90083] [client 54.206.161.18:54784] script '/var/www/wp-config.php' not found or unable to stat
[Sat May 27 09:24:07.680581 2023] [autoindex:error] [pid 90083] [client 107.150.121.179:54476] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 09:31:08.610098 2023] [autoindex:error] [pid 90087] [client 178.79.191.180:2407] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
[Sat May 27 11:06:29.917039 2023] [autoindex:error] [pid 90083] [client 31.56.77.43:35561] AH01276: Cannot serve directory /var/www/: No matching DirectoryIndex (index.html,index.cgi,index.pl,index.php,index.xhtml,index.htm) found, and server-generated directory index forbidden by Options directive
Nothing related to Nextcloud as far as I can see, just random bots inquiries on non-existing web sites. All existing web sites on the same machine work fine.
- errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors.
Nothing in /var/www/nextcloud/data/nextcloud.log.
