Problem after failed update

Jose_Corbalan · May 30, 2019, 9:22pm

Hello,

A few days ago we tried to update the server but it failed. After some tries doing it manually it did’t worked so we had to restore a 2 two days ago backup.

Now it is working but the clients are not synchronizing and we get the error “Service unavailable” every time we try to open a file in the web.

Looking at the server’s log, we have the error “Zend OPcache can’t be temporary enabled (it may be only disabled till the end of request) at Unknown#0”

How can we solve that?

Thanks in advance.

stratege1401 · May 30, 2019, 9:34pm

Hello,

Remember to put your server configuration. Digging thousands of message to try to catch your conf ( if ever given ) is not easy.

Check this link, it may help.

or

Jose_Corbalan · May 30, 2019, 9:46pm

Sorry. I didn’t know my server config is important. As my server was running I thought there was a walkthrough when restoring from a backup.

Where can I get the full server config?

stratege1401 · May 30, 2019, 10:05pm

First: could you do the two following search.

1
grep opcache /etc/php.ini
answer expected
opcache.enable = 1
2
grep opcache /etc/php-fpm.d/*
answer expected
php_admin_value[opcache.enable] = on

If you get those value, first possible fix is:
remove the OPcache setting from PHP-FPM and keep it enabled in the default php.ini file.

restart apache2

Second possible fix
remove the OPcache setting from both

restart apache2

EXAMPLE OF SERVER CONF TO PROVIDE TO SEEK HELP !!!

Server configuration detail

Operating system: Linux 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u2 (2019-05-13) x86_64

Webserver: Apache (fpm-fcgi)

Database: mysql 10.1.38

PHP version:

7.3.5-1+0~20190503093827.38+stretch~1.gbp60a41b
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, sodium, session, standard, cgi-fcgi, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, igbinary, imagick, intl, json, ldap, exif, mysqli, pdo_mysql, apc, posix, readline, redis, shmop, SimpleXML, smbclient, soap, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Phar, libsmbclient, Zend OPcache

Nextcloud version: 16.0.1 - 16.0.1.1

Updated from an older Nextcloud/ownCloud or fresh install: Yes, from NC13/NC14/NC15 to 16.0.1

Where did you install Nextcloud from: web

Signing status

none

List of activated apps

Enabled:
 - accessibility: 1.2.0
 - activity: 2.9.1
 - admin_audit: 1.6.0
 - announcementcenter: 3.5.1
 - apporder: 0.7.1
 - audioplayer: 2.7.0
 - browser_warning: 0.1.0
 - bruteforcesettings: 1.3.0
 - calendar: 1.7.0
 - camerarawpreviews: 0.7.0
 - checksum: 0.4.2
 - cloud_federation_api: 0.2.0
 - comments: 1.6.0
 - contacts: 3.1.1
 - data_request: 1.3.0
 - dav: 1.9.2
 - external: 3.3.0
 - federatedfilesharing: 1.6.0
 - federation: 1.6.0
 - files: 1.11.0
 - files_antivirus: 2.1.1
 - files_downloadactivity: 1.5.0
 - files_pdfviewer: 1.5.0
 - files_rightclick: 0.13.0
 - files_sharing: 1.8.0
 - files_texteditor: 2.8.0
 - files_trackdownloads: 1.5.0
 - files_trashbin: 1.6.0
 - files_versions: 1.9.0
 - files_videoplayer: 1.5.0
 - firstrunwizard: 2.5.0
 - flowupload: 0.1.0
 - gallery: 18.3.0
 - groupfolders: 4.0.2
 - impersonate: 1.3.0
 - issuetemplate: 0.5.0
 - logreader: 2.1.0
 - lookup_server_connector: 1.4.0
 - metadata: 0.9.0
 - notifications: 2.4.1
 - oauth2: 1.4.2
 - occweb: 0.0.4
 - password_policy: 1.6.0
 - previewgenerator: 2.1.0
 - privacy: 1.0.0
 - provisioning_api: 1.6.0
 - quota_warning: 1.5.0
 - recommendations: 0.4.0
 - registration: 0.4.6
 - serverinfo: 1.6.0
 - sharebymail: 1.6.0
 - sharerenamer: 2.6.0
 - socialsharing_facebook: 1.0.4
 - support: 1.0.0
 - survey_client: 1.4.0
 - systemtags: 1.6.0
 - twofactor_backupcodes: 1.5.0
 - twofactor_totp: 2.1.2
 - twofactor_u2f: 3.0.0
 - twofactor_yubikey: 0.4.1
 - unsplash: 1.1.3
 - updatenotification: 1.6.0
 - user_usage_report: 1.1.1
 - viewer: 1.0.0
 - workflowengine: 1.6.0
Disabled:
 - circles
 - dashboard
 - encryption
 - files_external
 - music
 - news
 - nextcloud_announcements
 - polls
 - sociallogin
 - theming
 - user_ldap
 - user_saml

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "nextcloud.rkn.ovh"
    ],
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "memcache.local": "\\OC\\Memcache\\APCu",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 6379
    },
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/nextcloud.rkn.ovh",
    "dbtype": "mysql",
    "version": "16.0.1.1",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpsecure": "ssl",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "465",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "cache_chunk_gc_ttl": 86400,
    "filelocking.ttl": 3600,
    "auth.bruteforce.protection.enabled": false,
    "maintenance": false,
    "loglevel": 1,
    "ldapIgnoreNamingRules": false,
    "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
    "theme": "",
    "updater.release.channel": "stable",
    "twofactor_enforced": "true",
    "twofactor_enforced_groups": [],
    "twofactor_enforced_excluded_groups": [],
    "mysql.utf8mb4": true,
    "app_install_overwrite": [
        "external",
        "occweb",
        "files_downloadactivity",
        "admin_notifications",
        "twofactor_yubikey"
    ]
}

Are you using external storage, if yes which one: none

Are you using encryption:

Are you using an external user-backend, if yes which one: none

Logs

Web server error log

The content files need to be cut/past here
/var/log/apache2/vhost_nextcloud.log

Nextcloud log

The content files need to be cut/past here
/mnt/raid6/data/nxt/nextcloud.log

Browser log

Inot relevant