Please help us to fix UPDATE ERROR FROM 16.0.3 TO 16.0.4 - It is frozen in Step 3 is currently in process. Please reload this page later

ℹ️ Support
1

[details=“Support intro”]

Hi everyone!!!

I get an error during update, in STEP 3 CREATE BACKUP “PARSING RESPONSE FAILED, 500 INTERNAL ERROR… THE SERVER ENCOUNTERED AN INTERNAL ERROR OR MISCONFIGURATION AND WAS UNABLE TO COMPLETE YOUR REQUEST”

And now if I retry I get this message since the server is “frozen” : " Step 3 is currently in process. Please reload this page later." (where “later” means “never”…)

Any super NextCLoud Hero may help me? :wink:

SERVER INFO:
nextcloud 16.0.3
Ubuntu 18.04
Apache 2.4.49
PHP 7.2.22 FPM

config.php OUTPUT

"<?php
$CONFIG = array (
‘instanceid’ => ‘XXX’,
‘passwordsalt’ => ‘XXX’,
‘secret’ => ‘XXX’,
‘trusted_domains’ =>
array (
0 => ‘XXX’,
),
‘datadirectory’ => ‘XXX’,
‘dbtype’ => ‘mysql’,
‘version’ => ‘16.0.3.0’,
‘overwrite.cli.url’ => ‘XXX’,
‘dbname’ => ‘XXX’,
‘dbhost’ => ‘localhost’,
‘dbport’ => ‘’,
‘dbtableprefix’ => ‘oc_’,
‘dbuser’ => ‘XXX’,
‘dbpassword’ => ‘XXX’,
‘installed’ => true,
‘maintenance’ => false,
‘mysql.utf8mb4’ => true,
‘memcache.local’ => ‘\OC\Memcache\APCu’,
‘app_install_overwrite’ =>
array (
0 => ‘fbsync’,
),
‘updater.secret’ => ‘XXX’,
‘mail_smtpmode’ => ‘smtp’,
‘mail_smtphost’ => ‘XXX’,
‘mail_sendmailmode’ => ‘smtp’,
‘mail_from_address’ => ‘XXX’,
‘mail_domain’ => ‘XXX’,
‘updater.release.channel’ => ‘stable’,
);

LOG ERROR

2019-09-20T09:48:05+0000 LB7gcHqLTL [info] checkForUpdate() Array
"(
[version] => 16.0.4.1
[versionstring] => Nextcloud 16.0.4
[url] => htt ps://download.nextcloud.com/server/releases/nextcloud-16.0.4.zip
[web] => htt ps://docs.nextcloud.com/server/16/admin_manual/maintenance/upgrade.html
[changes] => htt ps://updates.nextcloud.com/changelog_server/?version=16.0.4
[autoupdater] => 1
[eol] => 0
[signature] => s8S0e7yiQR5efWsMLZ+yVQ+QEqQ1h7PFMRsMOn3fUeOPvrZ9zxSD/87NueppRv2c
Q6BIUK+35aNiD8+92j10nLfSPj0xIGtCu6QOfOK9uF9ZfhLhyfA6WrqrpzMmsl8y
SZuHeX9Xqurc2WzRSS5b+yN6OIY3eYvo6zpJyV2PnBUvbOOyKxgmcmxE/OSuyIKI
husXQEtj/Bu8LFxWYgDCdqtFyLIf2DKx1H7rgmEuN3RcC6zS177IJ2YKxjHPGxJT
H3eyYffBGQLKmjQVeiQTotKEIl0/dwSfIffs4GGa03d6l4rfHyI1EsI44mlcwdLa
Lj2qreseuw1nNqQQ0QA7nw==
)

2019-09-20T09:48:05+0000 LB7gcHqLTL [info] getChangelogURL()
2019-09-20T09:48:05+0000 LB7gcHqLTL [info] end of checkForUpdate() Update to Nextcloud 16.0.4 available. (channel: “stable”)
Following file will be downloaded automatically: htt ps://download.nextcloud.com/server/releases/nextcloud-16.0.4.zip
Open changelog :arrow_upper_right:
2019-09-20T09:48:08+0000 MDftoZytCy [info] request to updater
2019-09-20T09:48:08+0000 MDftoZytCy [info] currentStep()
2019-09-20T09:48:08+0000 MDftoZytCy [info] POST request for step “1”
2019-09-20T09:48:08+0000 MDftoZytCy [info] startStep(“1”)
2019-09-20T09:48:08+0000 MDftoZytCy [info] checkForExpectedFilesAndFolders()
2019-09-20T09:48:08+0000 MDftoZytCy [info] end of checkForExpectedFilesAndFolders()
2019-09-20T09:48:08+0000 MDftoZytCy [info] endStep(“1”)
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] request to updater
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] currentStep()
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] Step 1 is in state “end”.
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] POST request for step “2”
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] startStep(“2”)
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] checkWritePermissions()
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] end of checkWritePermissions()
2019-09-20T09:48:08+0000 vH8jzbJLb5 [info] endStep(“2”)
2019-09-20T09:48:08+0000 i0nwXRoJOB [info] request to updater
2019-09-20T09:48:08+0000 i0nwXRoJOB [info] currentStep()
2019-09-20T09:48:08+0000 i0nwXRoJOB [info] Step 2 is in state “end”.
2019-09-20T09:48:08+0000 i0nwXRoJOB [info] POST request for step “3”
2019-09-20T09:48:08+0000 i0nwXRoJOB [info] startStep(“3”)
2019-09-20T09:48:08+0000 i0nwXRoJOB [info] createBackup()

1 Like
2

Hi. I have the issue but trying to update from v16.0.1.1
Thanks for your help!

3

Hi @Alessio76

Were you able to solve your problem already?

If not, could you please:

  • check all file/ folder ownerships of your nextcloud installation path (do all files/ folders belong to the web server user?)
  • check if there is enough disk space left on the filesystem where you put nextcloud (df -h)

@alopezala You could do pretty much the same. Please also check your updater.log for any helpful error message.

4

Hello, @Alessio76 and @alopezala I’ve experienced this problem in the past and had it happen again yesterday. My setting is “Production” Update Channel, so maybe that’s why it took me till now to have the problem.

Despite the act of assuming being usually misguided, I’m going to assume the solution to your problem is the same as mine. My problem stemmed from a time-out issue in PHP and FastCGI. The reason I had it happen again was I upgraded to the PHP 7.3 from 7.2 and it had been so long that I forgot what settings I changed in the ~/php7.2/php.ini file, so they needed to be put into the ~/php7.3/php.ini file also. Just set the max_execution_time variable to about 1200.

I had an additional twist this time as opposed to the last time, my Apache file also needed a tweak it didn’t have before.

<IfModule mod_fcgid.c>
FcgidIOTimeout 1200
</IfModule>

After adding that directive to my ~/subdomain.fqdn.com.conf files all went well for the upgrade to NC 16.0.4. I just inserted that directive at the bottom because it needs to be outside of any directory type Apache blocks.

Oh, also I was stuck on step 3 where it wouldn’t re-run the updater from the start, and this snare is solved by deleting a simple file:

Here’s a link to the solution that first saved me when I got into this “Step 3 is currently in process. Please reload this page later.” jam. This time I bookmarked his posted solution to make it easier for me to find again.