[Onlyoffice] Error while downloading the document file to be converted

ā„¹ļø Support šŸ“„ Office
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5

Hello @alexander_onlyoffice
Thank you very much for your response. No reason to apologize, Iā€™m just glad you help me here :slight_smile:

NC and OO run on the same machine. Onlyoffice is reachable via https://office.mydomain.tld and it forwards to http://127.0.0.1:8000

When I run the healthcheck against that IP and also against the FQDN it returns true:

bash$ curl 127.0.0.1:8000/healthcheck
true
bash$ curl https://office.mydomain.tld/healthcheck
true

So it seems reachable.

The only log in /var/log/onlyoffice/documentserver/ is nginx.error.log. And it is empty. It only contains entries from January 15th when the services were not running and the documentserver was not reachable.
I just tried to integrate OO in NC again, received the error message in the NC web GUI and still, there is no new entry in the log.