Nextcloud client crashes at startup on Windows 10

Support intro

After update Nextcloud client from version 2.6.5 to the newest 3.0.1 and after reboot, Nextcloud crashed every time after launch.
No error message.

Nextcloud client version (eg, 3.0.1): 3.0.1
Operating system and version (eg, Ubuntu 20.04): Windows 10
Nextcloud server : 18.0.8

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. launch Nextcloud

The output of windows event :

Nom de l’application défaillante nextcloud.exe, version : 3.0.1.15740, horodatage : 0x5f48d634
Nom du module défaillant : ocsync.dll, version : 0.0.0.0, horodatage : 0x5f48d4a5
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000017780
ID du processus défaillant : 0x24dc
Heure de début de l’application défaillante : 0x01d682a92f1edbdd
Chemin d’accès de l’application défaillante : C:\Program Files\Nextcloud\nextcloud.exe
Chemin d’accès du module défaillant: C:\Program Files\Nextcloud\ocsync.dll
ID de rapport : 64ee4af1-856f-45aa-aa17-89ab2b5333b3
Nom complet du package défaillant : 
ID de l’application relative au package défaillant :
1 Like

I deleted all files in %appdata%\nextcloud
I installed again the version 3.x
Then i reconfigured all my syncs.
=> OK works

it seems that there is no migration between version 2 and version 3.

3 Likes

Same error here with client 3.0.1
I installed the latest 2.x.x client, 2.6.5, and deleted the Nextcloud-data in Appdata. It works with client 2.6.5

Hello,

Exactly the same here:

After update Nextcloud client from version 2.6.5 to the newest 3.0.1 and after reboot, Nextcloud crashed every time after launch.

Tried to delete AppData folder and downgrade from 3.0.1 to 2.6.5, but still can’t get the client to start.

Same error.
After reinstall Nextcloud 2.64 Windows Client same issue.
After removing the content in the Appsdata\Local\Nextcloud and Appsdata\Roaming\Nextcloud
the old version was able to start;
The Windows App log contains:

Citaat
Naam van toepassing met fout: nextcloud.exe, versie: 3.0.1.15740, tijdstempel: 0x5f48d634
Naam van module met fout: ocsync.dll, versie: 0.0.0.0, tijdstempel: 0x5f48d4a5
Uitzonderingscode: 0xc0000005
Foutmarge: 0x0000000000017780
Id van proces met fout: 0x233c
Starttijd van toepassing met fout: 0x01d685a609d420cf
Pad naar toepassing met fout: C:\Program Files\Nextcloud\nextcloud.exe
Pad naar module met fout: C:\Program Files\Nextcloud\ocsync.dll
Rapport-id: 644d4d4b-4480-42c4-b21e-22c70538925c
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

uninstall all nextcloud and delete (or move) %appdata%\netwcloud
install the lastest version

Deleting the AppData Folder doesn’t solve the issue with nextcloud version 3.0.1

Worked for me with version 3.0.1, but I had to delete Nextcloud AppData folders under Local AND Roaming, then reconfigure syncs.

2 Likes

I confirm what said @Benoit

I deleted this folders:

C:\Users\yourname\AppData\Local\Nextcloud
C:\Users\yourname\AppData\Roaming\Nextcloud

Then, I reinstall 3.0.1 version, now it works after a reboot.

1 Like

This helps me too. Version 3.x I wouldn’t recommend! It seems to be incompatible with the older versions.

Did the trick for me too ! Delete both folder and reconfigure syncs.

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