Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2): 16.0.1
Operating system and version (eg, Ubuntu 17.04): Ubuntu 16.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.18
PHP version (eg, 7.1): 7.2
The issue you are facing: After I updated my Nextcloud to 16.0.1, when I go to the apps section in my Nextloud, all apps take pretty long to load and the Appstore apps wont load at all… just a circle spinning for ages.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Yeah well I dont know if it only happens on my Nextcloud… But I just go into the apps section
The output of your Nextcloud log in Admin > Logging:
Dont know where that is?
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
https://pastebin.com/SfVKEX6v
The output of your Apache/nginx/system log in /var/log/____:
To long to paste, but no errors at all
