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Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 24.0.1
Operating system and version (eg, Ubuntu 20.04): Ubuntu Server 22.04
Apache or nginx version (eg, Apache 2.4.25): Nginx 1.18.0 (Ubuntu)
PHP version (eg, 7.4): 8.0.19
The issue you are facing: My Nextcloud instance is slow as hell, way slower than other instances. I’d like to get advice on ways to speed up the access to my Nextcloud, it would really make my life easier. Thanks a lot !
Is this the first time you’ve seen this error? (Y/N): No, has been going on for a few weeks now, even after reinstalling.
Steps to replicate it:
Either adding a new event in Thunderbird, trying to mark a task as complete, accessing the web interface of my server… it’s really slow.
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
GNU nano 6.2 config.php
<?php
$CONFIG = array (
'instanceid' => 'XXX',
'passwordsalt' => 'XXX',
'secret' => 'XXX',
'trusted_domains' =>
array (
0 => 'XXX',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '24.0.1.1',
'overwrite.cli.url' => 'https://XXX',
'dbname' => 'XXX',
'dbhost' => 'XXX',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXX',
'dbpassword' => 'XXX',
'installed' => true,
'memcache.local' => '\OC\Memcache\APCu',
'mail_from_address' => 'XXX',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'XXX',
'mail_smtpsecure' => 'tls',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'XXX',
'mail_smtpport' => 'XXX',
'mail_smtpname' => 'XXX',
'mail_smtppassword' => 'XXX',
);