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Nextcloud version (eg, 20.0.5): 28.0.5
Operating system and version (eg, Ubuntu 20.04): Rocky Linux 9.2
Apache or nginx version (eg, Apache 2.4.25): 2.4.57
PHP version (eg, 7.4): 8.2.15
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
Upload 10GB file
File does not save, and is deleted immediatly
The output of your Nextcloud log in Admin > Logging:
Error webdav
ServiceUnavailable Could not open file
May 24, 2024, 1:45:59 AM
Error no app in context
ServiceUnavailable Could not open file
May 24, 2024, 1:45:58 AM
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
As mentioned, I can upload over 5gbs, I tested recently on a 8gb file and that failed.
No, it is a public IP address, I just edited the file to obscure the actual IP Address
There are 2 entries:
{"reqId":"ZlAtvu4zmTagJt4mIT2P9wAAgAk","level":3,"time":"2024-05-24T06:04:43+00:00","remoteAddr":"71.185.229.66","user":"MiniFireDragon","app":"webdav","method":"MOVE","url":"/cloud/remote.php/dav/uploads/MiniFireDragon/web-file-upload-da59fb99cc08a35b/.file","message":"Could not open file","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0","version":"28.0.5.1","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Could not open file","Code":0,"Trace":[{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/AssemblyStream.php","line":294,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/kcloud/apps/dav/lib/Upload/AssemblyStream.php","line":164,"function":"getStream","class":"OCA\\DAV\\Upload\\AssemblyStream","type":"->"},{"function":"stream_read","class":"OCA\\DAV\\Upload\\AssemblyStream","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/icewind/streams/src/Wrapper.php","line":55,"function":"fread"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/icewind/streams/src/CallbackWrapper.php","line":96,"function":"stream_read","class":"Icewind\\Streams\\Wrapper","type":"->"},{"function":"stream_read","class":"Icewind\\Streams\\CallbackWrapper","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Local.php","line":339,"function":"file_put_contents"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Local.php","line":650,"function":"file_put_contents","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":653,"function":"writeStream","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":653,"function":"writeStream","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Connector/Sabre/File.php","line":250,"function":"writeStream","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Connector/Sabre/Directory.php","line":148,"function":"put","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":325,"function":"createFile","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":151,"function":"copyNode","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":181,"function":"copy","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/ChunkingPlugin.php","line":94,"function":"move","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/ChunkingPlugin.php","line":76,"function":"performMove","class":"OCA\\DAV\\Upload\\ChunkingPlugin","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeMove","class":"OCA\\DAV\\Upload\\ChunkingPlugin","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":603,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpMove","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Server.php","line":373,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/remote.php","line":172,"args":["/home/cloud/domains/cloud/public_html/cloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Connector/Sabre/File.php","Line":505,"message":"Could not open file","exception":[],"CustomMessage":"Could not open file"},"id":"66542e3e2367c"}
{"reqId":"ZlAtvu4zmTagJt4mIT2P9wAAgAk","level":3,"time":"2024-05-24T06:04:42+00:00","remoteAddr":"71.185.229.66","user":"MiniFireDragon","app":"no app in context","method":"MOVE","url":"/cloud/remote.php/dav/uploads/MiniFireDragon/web-file-upload-da59fb99cc08a35b/.file","message":"Could not open file","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0","version":"28.0.5.1","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Could not open file","Code":0,"Trace":[{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/AssemblyStream.php","line":294,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/AssemblyStream.php","line":164,"function":"getStream","class":"OCA\\DAV\\Upload\\AssemblyStream","type":"->"},{"function":"stream_read","class":"OCA\\DAV\\Upload\\AssemblyStream","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/icewind/streams/src/Wrapper.php","line":55,"function":"fread"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/icewind/streams/src/CallbackWrapper.php","line":96,"function":"stream_read","class":"Icewind\\Streams\\Wrapper","type":"->"},{"function":"stream_read","class":"Icewind\\Streams\\CallbackWrapper","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Local.php","line":339,"function":"file_put_contents"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Local.php","line":650,"function":"file_put_contents","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":653,"function":"writeStream","class":"OC\\Files\\Storage\\Local","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":653,"function":"writeStream","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Connector/Sabre/File.php","line":250,"function":"writeStream","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Connector/Sabre/Directory.php","line":148,"function":"put","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":325,"function":"createFile","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":151,"function":"copyNode","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Tree.php","line":181,"function":"copy","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/ChunkingPlugin.php","line":94,"function":"move","class":"Sabre\\DAV\\Tree","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Upload/ChunkingPlugin.php","line":76,"function":"performMove","class":"OCA\\DAV\\Upload\\ChunkingPlugin","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeMove","class":"OCA\\DAV\\Upload\\ChunkingPlugin","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":603,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/koicloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpMove","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Server.php","line":373,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/home/cloud/domains/cloud/public_html/cloud/remote.php","line":172,"args":["/home/cloud/domains/cloud/public_html/cloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/home/cloud/domains/cloud/public_html/cloud/apps/dav/lib/Connector/Sabre/File.php","Line":505,"message":"Could not open file","exception":[],"CustomMessage":"Could not open file"},"id":"66542e3e236e3"}
I believe you are correct on a timeout, but the only timeout I could think of that is occuring is when it is copying the file from the tmp folder to what ever folder nextcloud uses. Other then that as I watch the apache log, it rolls on and on during the upload, followed by a move and then a delete entry.
As for an error, there is one:
[Fri May 24 00:40:42.184013 2024] [proxy_fcgi:error] [pid 1651542:tid 1651677] (70007)The timeout specified has expired: [client xx.xx.xx.xx:62222] AH01075: Error dispatching request to : (polling)
I have the exact same issue. I can see all the chunked parts are written to disk so the upload itself works. I can even see the “.part” temp file being constructed in the final destination, however it stops around 13 GiB and Nextcloud deletes it. Specifically which timeout do I need to adjust to give Nextcloud more time to construct the final file from the chunks?
EDIT: Figured it out in my case. I use the linuxserver.io Nextcloud docker along with Swag. I had proxy_read_timeout set in multiple places, one of which had a shorter timeout. Depending on the order the docker containers were started, the effective configuration would change.
I have given up on troubleshooting the problem. It seems to be only related to nextcloud. I have adjusted timeouts and sometimes it will upload just fine, other times it will not.
Watching the file upload there are times nextcloud will issue a delete command then a move command. Then complain that it cannot find the file.
I will reiterate I did get it to upload a large file (5gb always worked, after that it is random), successfully, but randomly.
One thing I did notice, and it is strange, is that I had more success when the file was uploaded on a slow connection vs a fast connection.
