Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 20.0.4.0
Operating system and version (eg, Ubuntu 20.04): Debian
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.4): 7.3.27
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
- Try to renew SSL certificate in the admin panel of NextcloudPi
The output of your Nextcloud log in Admin > Logging:
{"reqId":"nA7odZsiyouUDApHiyJp","level":3,"time":"2019-10-26T09:15:02+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":{"Exception":"Exception","Message":"Not installed","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":646,"function":"checkInstalled","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/lib\/base.php","line":1056,"function":"init","class":"OC","type":"::","args":[]},{"file":"\/var\/www\/nextcloud\/cron.php","line":41,"args":["\/var\/www\/nextcloud\/lib\/base.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/lib\/base.php","Line":277,"CustomMessage":"--"},"userAgent":"--","version":""}
{"reqId":"XbQUsHy7zZAFqIKKTVyGegAABwA","level":2,"time":"2019-10-26T09:41:04+00:00","remoteAddr":"192.168.1.22","user":"--","app":"core","method":"POST","url":"\/index.php\/login","message":"Login failed: 'pi' (Remote IP: '192.168.1.22')","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XbQUt3y7zZAFqIKKTVyGfAAACwA","level":2,"time":"2019-10-26T09:41:11+00:00","remoteAddr":"192.168.1.22","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=pi","message":"Login failed: 'pi' (Remote IP: '192.168.1.22')","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XbQU2ILvrVkJ9N3ckBkkqAAAUwY","level":2,"time":"2019-10-26T09:41:46+00:00","remoteAddr":"192.168.1.22","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=pi","message":"Login failed: 'ncp' (Remote IP: '192.168.1.22')","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XbQU3YLvrVkJ9N3ckBkkqgAAVQY","level":2,"time":"2019-10-26T09:41:52+00:00","remoteAddr":"192.168.1.22","user":"--","app":"core","method":"POST","url":"\/index.php\/login?user=ncp","message":"Login failed: 'ncp' (Remote IP: '192.168.1.22')","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XbQVZILvrVkJ9N3ckBkksgAARgc","level":2,"time":"2019-10-26T09:44:04+00:00","remoteAddr":"192.168.1.22","user":"ncp","app":"ocs_api","method":"POST","url":"\/ocs\/v2.php\/cloud\/users","message":{"Exception":"OC\\HintException","Message":"Password is among the 1,000,000 most common ones. Please make it unique.","Code":0,"Trace":[{"file":"\/var\/www\/nextcloud\/apps\/password_policy\/lib\/PasswordValidator.php","line":64,"function":"checkCommonPasswords","class":"OCA\\Password_Policy\\PasswordValidator","type":"->","args":["*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/apps\/password_policy\/lib\/AppInfo\/Application.php","line":49,"function":"validate","class":"OCA\\Password_Policy\\PasswordValidator","type":"->","args":["*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/3rdparty\/symfony\/event-dispatcher\/EventDispatcher.php","line":212,"function":"OCA\\Password_Policy\\AppInfo\\{closure}","class":"OCA\\Password_Policy\\AppInfo\\Application","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/var\/www\/nextcloud\/3rdparty\/symfony\/event-dispatcher\/EventDispatcher.php","line":44,"function":"doDispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->","args":[[{"__class__":"Closure"}],"*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/User\/Database.php","line":132,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->","args":["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/User\/Manager.php","line":347,"function":"createUser","class":"OC\\User\\Database","type":"->","args":["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/User\/Manager.php","line":301,"function":"createUserFromBackend","class":"OC\\User\\Manager","type":"->","args":["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***",{"__class__":"OC\\User\\Database"}]},{"file":"\/var\/www\/nextcloud\/apps\/provisioning_api\/lib\/Controller\/UsersController.php","line":279,"function":"createUser","class":"OC\\User\\Manager","type":"->","args":["*** sensitive parameter replaced ***","*** sensitive parameter replaced ***"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":166,"function":"addUser","class":"OCA\\Provisioning_API\\Controller\\UsersController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":99,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Provisioning_API\\Controller\\UsersController"},"addUser"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/App.php","line":126,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Provisioning_API\\Controller\\UsersController"},"addUser"]},{"file":"\/var\/www\/nextcloud\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Provisioning_API\\Controller\\UsersController","addUser",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"ocs.provisioning_api.Users.addUser"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"ocs.provisioning_api.Users.addUser"}]},{"file":"\/var\/www\/nextcloud\/lib\/private\/Route\/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"ocs.provisioning_api.Users.addUser"}]},{"file":"\/var\/www\/nextcloud\/ocs\/v1.php","line":82,"function":"match","class":"OC\\Route\\Router","type":"->","args":["\/ocsapp\/cloud\/users"]},{"file":"\/var\/www\/nextcloud\/ocs\/v2.php","line":24,"args":["\/var\/www\/nextcloud\/ocs\/v1.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/apps\/password_policy\/lib\/PasswordValidator.php","Line":162,"Hint":"Das Passwort ist unter den 1.000.000 h\u00e4ufigsten Passw\u00f6rtern. Bitte w\u00e4hle ein anderes.","CustomMessage":"Failed addUser attempt with hint exception."},"userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XbRE9AT45joHeOJkNt6GiwAACwk","level":2,"time":"2019-10-26T13:07:01+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"POST","url":"\/index.php\/login","message":"Login failed: 'Simon' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
{"reqId":"XbRSIwT45joHeOJkNt6HZQAAABE","level":2,"time":"2019-10-26T14:03:15+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.5.2git (build 20190319) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRSIwT45joHeOJkNt6HZgAAABM","level":2,"time":"2019-10-26T14:03:16+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.5.2git (build 20190319) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRT9AT45joHeOJkNt6HiAAABBc","level":2,"time":"2019-10-26T14:11:02+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"POST","url":"\/index.php\/login?redirect_url=\/index.php\/login\/flow\/grant%3FclientIdentifier%3D%26stateToken%3Dc9s8YU7iIQ1DDKwO8JHHCbUIerZ8dULiDzUcVczYND6vYguQYJhlYWL2uFjKERe3","message":"Login failed: 'Simon' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.5.2git (build 20190319) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRVBkyiPViuPK6vI@zDzgAAAIM","level":2,"time":"2019-10-26T14:15:34+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.5.2git (build 20190319) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRVBkyiPViuPK6vI@zDzwAAAIE","level":2,"time":"2019-10-26T14:15:35+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.5.2git (build 20190319) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRVu0yiPViuPK6vI@zD1QAAkAI","level":2,"time":"2019-10-26T14:18:37+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.6.0stable-Win64 (build 20190927) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRVvUyiPViuPK6vI@zD1gAAkQI","level":2,"time":"2019-10-26T14:18:40+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"POST","url":"\/index.php\/login\/v2","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.6.0stable-Win64 (build 20190927) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRVwgT45joHeOJkNt6IGAAADxM","level":2,"time":"2019-10-26T14:18:48+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"POST","url":"\/index.php\/login\/v2","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.6.0stable-Win64 (build 20190927) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRVxgT45joHeOJkNt6IGQAADwc","level":2,"time":"2019-10-26T14:18:53+00:00","remoteAddr":"91.51.73.49","user":"--","app":"core","method":"POST","url":"\/index.php\/login\/v2","message":"Login failed: 'pi' (Remote IP: '91.51.73.49')","userAgent":"Mozilla\/5.0 (Windows) mirall\/2.6.0stable-Win64 (build 20190927) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbRV0UyiPViuPK6vI@zD3gAAlwI","level":3,"time":"2019-10-26T14:18:57+00:00","remoteAddr":"91.51.73.49","user":"Simon","app":"PHP","method":"POST","url":"\/index.php\/login\/v2\/grant","message":"Undefined index: urlGenerator at \/var\/www\/nextcloud\/core\/templates\/loginflowv2\/done.php#29","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko\/20100101 Firefox\/70.0","version":"16.0.5.1"}
\/v2\/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"\/var\/www\/nextcloud\/remote.php","line":163,"args":["\/var\/www\/nextcloud\/apps\/dav\/appinfo\/v2\/remote.php"],"function":"require_once"}],"File":"\/var\/www\/nextcloud\/apps\/dav\/lib\/Connector\/Sabre\/File.php","Line":228,"CustomMessage":"--"},"userAgent":"Mozilla\/5.0 (Windows) mirall\/2.6.0stable-Win32 (build 20190927) (Nextcloud)","version":"16.0.5.1"}
{"reqId":"XbelontmE5Civ3DBNg1ywQAAAMo","level":2,"time":"2019-10-29T02:36:44+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbelvXtmE5Civ3DBNg1ywgAAAMs","level":2,"time":"2019-10-29T02:37:11+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbel144BV0SsZRRI8dHfeQAAAIs","level":2,"time":"2019-10-29T02:37:38+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbfRlntmE5Civ3DBNg127gAAANA","level":2,"time":"2019-10-29T05:44:17+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/DSC\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbfRsntmE5Civ3DBNg128AAAAMY","level":2,"time":"2019-10-29T05:44:44+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/Laura\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbfRzXtmE5Civ3DBNg128QAAAMw","level":2,"time":"2019-10-29T05:45:12+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Dokumente\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbfe5o4BV0SsZRRI8dHgAAAAAIg","level":2,"time":"2019-10-29T06:41:05+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbfnkHtmE5Civ3DBNg13GAAAAMg","level":2,"time":"2019-10-29T07:18:03+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbfqSntmE5Civ3DBNg13HQAAANY","level":2,"time":"2019-10-29T07:29:41+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbfte3tmE5Civ3DBNg13IgAAAMA","level":2,"time":"2019-10-29T07:43:18+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbftlntmE5Civ3DBNg13IwAAAM0","level":2,"time":"2019-10-29T07:43:45+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbftv3tmE5Civ3DBNg13JAAAANA","level":2,"time":"2019-10-29T07:44:00+00:00","remoteAddr":"46.114.4.160","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '46.114.4.160')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbftwXtmE5Civ3DBNg13JQAAANE","level":2,"time":"2019-10-29T07:44:02+00:00","remoteAddr":"46.114.4.160","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/DSC\/","message":"Login failed: 'pi' (Remote IP: '46.114.4.160')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbftw3tmE5Civ3DBNg13JgAAAMY","level":2,"time":"2019-10-29T07:44:04+00:00","remoteAddr":"46.114.4.160","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/Laura\/","message":"Login failed: 'pi' (Remote IP: '46.114.4.160')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbftxXtmE5Civ3DBNg13JwAAANc","level":2,"time":"2019-10-29T07:44:07+00:00","remoteAddr":"46.114.4.160","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Dokumente\/","message":"Login failed: 'pi' (Remote IP: '46.114.4.160')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-FHtmE5Civ3DBNg13NAAAANc","level":2,"time":"2019-10-29T08:58:22+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-MHtmE5Civ3DBNg13NQAAANg","level":2,"time":"2019-10-29T08:58:51+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-X3tmE5Civ3DBNg13PAAAAM8","level":2,"time":"2019-10-29T08:59:38+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-entmE5Civ3DBNg13PQAAANQ","level":2,"time":"2019-10-29T09:00:05+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-lXtmE5Civ3DBNg13PgAAAMk","level":2,"time":"2019-10-29T09:00:31+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-sHtmE5Civ3DBNg13PwAAANY","level":2,"time":"2019-10-29T09:00:58+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/DSC\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"Xbf-y3tmE5Civ3DBNg13QAAAANU","level":2,"time":"2019-10-29T09:01:25+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/Laura\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgAhntmE5Civ3DBNg13QQAAAME","level":2,"time":"2019-10-29T09:04:32+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Dokumente\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgC-HtmE5Civ3DBNg13UwAAAMA","level":2,"time":"2019-10-29T09:15:02+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgDF3tmE5Civ3DBNg13VAAAANM","level":2,"time":"2019-10-29T09:15:29+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgDMntmE5Civ3DBNg13VQAAANE","level":2,"time":"2019-10-29T09:15:56+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgDTHtmE5Civ3DBNg13VgAAAM8","level":2,"time":"2019-10-29T09:16:23+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/DSC\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgDZ3tmE5Civ3DBNg13VwAAANc","level":2,"time":"2019-10-29T09:16:50+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/Laura\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgDgntmE5Civ3DBNg13WAAAANU","level":2,"time":"2019-10-29T09:17:17+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Dokumente\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgGf3tmE5Civ3DBNg13XAAAAMQ","level":2,"time":"2019-10-29T09:30:02+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgGmntmE5Civ3DBNg13XQAAAMs","level":2,"time":"2019-10-29T09:30:28+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgGtXtmE5Civ3DBNg13XgAAAMg","level":2,"time":"2019-10-29T09:30:55+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgG0HtmE5Civ3DBNg13XwAAAMA","level":2,"time":"2019-10-29T09:31:22+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/DSC\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgG63tmE5Civ3DBNg13YAAAANM","level":2,"time":"2019-10-29T09:31:49+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/Laura\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgHBntmE5Civ3DBNg13YQAAAM8","level":2,"time":"2019-10-29T09:32:16+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Dokumente\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgKAXtmE5Civ3DBNg13ZQAAAMI","level":2,"time":"2019-10-29T09:45:00+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgKHHtmE5Civ3DBNg13ZgAAAMM","level":2,"time":"2019-10-29T09:45:27+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgKN44BV0SsZRRI8dHgGwAAAIk","level":2,"time":"2019-10-29T09:45:54+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgKUntmE5Civ3DBNg13ZwAAAMo","level":2,"time":"2019-10-29T09:46:21+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php\/webdav\/Backups-Speichersticks\/S_sandisk16GB\/DSC\/","message":"Login failed: 'pi' (Remote IP: '95.89.100.142')","userAgent":"Mozilla\/5.0 (Android) Nextcloud-android\/3.8.1","version":"16.0.5.1"}
{"reqId":"XbgKbXtmE5Civ3DBNg13aAAAAM0","level":2,"time":"2019-10-29T09:46:48+00:00","remoteAddr":"95.89.100.142","user":"--","app":"core","method":"PROPFIND","url":"\/remote.php
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your letsencrypt log in /var/log/____
:
Content-Length: 332
Connection: keep-alive
Boulder-Requester: 72145647
Cache-Control: public, max-age=0, no-cache
Link: <https://acme-v02.api.letsencrypt.org/directory>;rel="index"
Location: https://acme-v02.api.letsencrypt.org/acme/order/72145647/8029448491
Replay-Nonce: 0103tlpCRtqKXY4U4Y_Wgujh9wbdJhGwxu6gMjLCZ6S3gIM
X-Frame-Options: DENY
Strict-Transport-Security: max-age=604800
{
"status": "pending",
"expires": "2021-02-27T23:53:06Z",
"identifiers": [
{
"type": "dns",
"value": "bardhome.de"
}
],
"authorizations": [
"https://acme-v02.api.letsencrypt.org/acme/authz-v3/11029193335"
],
"finalize": "https://acme-v02.api.letsencrypt.org/acme/finalize/72145647/8029448491"
}
2021-02-21 00:53:06,557:DEBUG:acme.client:Storing nonce: 0103tlpCRtqKXY4U4Y_Wgujh9wbdJhGwxu6gMjLCZ6S3gIM
2021-02-21 00:53:06,558:DEBUG:acme.client:JWS payload:
b''
2021-02-21 00:53:06,566:DEBUG:acme.client:Sending POST request to https://acme-v02.api.letsencrypt.org/acme/authz-v3/11029193335:
{
"protected": "WpoOXdiZEp$
"signature": L6e_1lOyRHdbW0ZYz5NGj9RL54L0FBPaBONrRmGcoWgNSRIt8dA8T6p_3UrytZwGLZ7fh_GAbu5IrCEf5a-Wd$
"payload": ""
}
Error while renewing letsencrypt certificate
https://bardhome.de/.well-known/acme-challenge/SRjF51jRZ1OU884vIFQ4WSLm6J29gQEY4rlrZdi3fS8:
Error getting validation data
To fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you're using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
As domain name I entered bardhome.de
The dns record points to bardhome.spdns.de which I use as a dynamic dns service.