Error updating from 20.0.4 to 20.0.5 - Update in process

dnilgreb · January 14, 2021, 2:11pm

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can

Nextcloud version (eg, 18.0.2): 20.0.4
Operating system and version (eg, Ubuntu 20.04): TrueNAS Core 12.0-U1
Apache or nginx version (eg, Apache 2.4.25): Apache24
PHP version (eg, 7.1): 7.3

The issue you are facing:
Tried to update via web updater. Update process failed at " Replace entry points". Only showing blank web page with the words “Update in process”. Tried occ upgrade, which tells me I´m on the latest version now. Tried occ Repair, and alse occ maintenance:mode off which tells me it+s already off.

Is this the first time you’ve seen this error? (Y/N): YES

Steps to replicate it:

Start update in NC web.
Wait for it to reach, and fail, the step “Replace entry points”

The output of your Nextcloud log in Admin > Logging:
No output to /var/log/nextcloud/nextcloud.log

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'apps_paths' =>
  array (
    0 =>
    array (
      'path' => '/usr/local/www/nextcloud/apps',
      'url' => '/apps',
      'writable' => true,
    ),
    1 =>
    array (
      'path' => '/usr/local/www/nextcloud/apps-pkg',
      'url' => '/apps-pkg',
      'writable' => false,
    ),
  ),
  'logfile' => '/var/log/nextcloud/nextcloud.log',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'instanceid' => '<OMITTED>',
  'passwordsalt' => '<OMITTED>',
  'secret' => '<OMITTED>',
  'trusted_domains' =>
  array (
    0 => '<OMITTED>',
    1 => '<OMITTED>',
  ),
  'trusted_proxies' =>
  array (
    0 => '<OMITTED>',
  ),
  'datadirectory' => '/mnt/data',
  'dbtype' => 'mysql',
  'version' => '20.0.4.0',
  'overwrite.cli.url' => '<OMITTED>',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:/tmp/mysql.sock',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud_admin',
  'dbpassword' => '<OMITTED>',
  'installed' => true,
  'redis' =>
  array (
    'host' => '/tmp/redis.sock',
    'port' => 0,
  ),
  'memcache.locking' => '\\OC\\Memcache\\Redis',
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'tls',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => '<OMITTED>',
  'mail_domain' => '<OMITTED>',
  'mail_smtphost' => '<OMITTED>',
  'mail_smtpport' => '<OMITTED>',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'updater.release.channel' => 'stable',
  'mail_smtpauth' => 1,
  'mail_smtpname' => '<OMITTED>',
  'mail_smtppassword' => '<OMITTED>',
  'app_install_overwrite' =>
  array (
    0 => 'gallery',
    1 => 'maps',
  ),
);

The output of your Apache/nginx/system log in /var/log/____:

No output to /var/log/messages

dnilgreb · January 14, 2021, 3:27pm

For the purpose of having the server online, I rolled back my Nextcloud related snapshots. Staying at 20.0.4 for the time being. Did this happen to anyone else? Any solution?

JimmyKater · January 14, 2021, 4:15pm

trendzetter · January 15, 2021, 9:44am

You should enable php error logging if you want to figure out what is actually going wrong.

beiteversohumble · January 15, 2021, 8:49pm

I encountered the same problem while upgrading from 20.0.4 to 20.0.5 just now, although on PostMarketOS (alpine linux), not TrueNAS. I run php7.4, nginx 1.18

There are no logs of interest in /var/log/php7, /var/log/nginx, /varl/log/nextcloud, dmesg, or syslog.

Apologies if I should be creating this as a separate issue - let me know, and I will do so.

****** UPDATE *******
My issue was caused because the files and the “config” symlink which are found in /usr/share/webapps/nextcloud were owned by root:root instead of the web user. After correcting that, the upgrade completed successfully.

dnilgreb · January 16, 2021, 10:54am

I solved it. I had a thought that everything in usr/local/www/nextcloud, where I have my nextcloud installation, should be owned by www:www, which is the user that runs the application, and its primary group. This was not the case. A lot of files were owned by root:wheel. Perhaps since upgrading the jail in which Nextcloud runs.

So, after running chown -R www:www usr/local/www/nextcloud, the update went through.

Cloudster · January 17, 2021, 10:56am

Same issue here, coming from 20.0.3. Webupdate completed, maintenance mode is “off”. WebDAV connection is runnig, nextcloud.log says I’m on 20.0.5.2. Checked the owner subject from dnilgreb but couldn’t find anything similar. Tried occ repair, server restart, etc…
Always I get “500 Internal Server Error” in the browser!
Somebody has some idea what else to check?

Mageunic · January 17, 2021, 1:36pm

@Cloudster try to reintsall all package of php :
sudo apt install php libapache2-mod-php php-common libapache2-mod-php php-mbstring php-xmlrpc php-soap php-apcu php-ldap php-redis php-gd php-xml php-intl php-json php-imagick php-mysql php-cli php-ldap php-zip php-curl php-fpm php-bz2 php-intl php-bcmath php-gmp

can you send us your nextcloud.log

Cloudster · January 17, 2021, 2:25pm

Thanks for your support. I updated the php stuff. Some modules were added, but situation is unchanged. I try to upload the nextcloud.log, but not sure how to do. Let’s see. Most entries are of this kind:
{“reqId”:“OXu2AMk2jH9tsKs3uh4O”,“level”:0,“time”:“2021-01-17T14:09:31+00:00”,“remoteAddr”:“192.168.183.17”,“user”:“JeRom”,“app”:“onlyoffice”,“method”:“PROPFIND”,“url”:"/remote.php/dav/files/JeRom/",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:“Mozilla/5.0 (Windows) mirall/3.1.1stable-Win64 (build 20201222) (Nextcloud)”,“version”:“20.0.5.2”}

Mageunic · January 17, 2021, 3:15pm

@Cloudster this error is not really important ( “level”:0 => debug ) this is not the cause of your issue.
Have you restart apache after installing php stuff ?
if no : sudo systemctl restart apache2

Cloudster · January 17, 2021, 3:41pm

Yes, I did restart apache2 and also re-scanned the files. Everything seems OK. Even access from mobile phone via app seems to work. Just looks like the pages for the browser cannot be generated.

Mageunic · January 17, 2021, 3:50pm

@Cloudster maybe delete all cookies of your web from your browser and reload the web page

Cloudster · January 17, 2021, 4:06pm

Thanks for your continuous support. To be sure I just uninstalled all php7.4 modules and re-installed according to your list. Restarted apache2, but no change.
I cleared the browser cache already several times and tried to reach from different browsers on different ways. I always reach the server (sometimes with certificate warning) but get the old “500 Internal Server Error” page with related host name as sender. Unfortunately I have to stop the research for the next hours, but any suggestion is highly appreciated.

Mageunic · January 17, 2021, 4:51pm

@Cloudster can you copy-paste your nextcloud.log

FullMetal · January 17, 2021, 5:05pm

@Cloudster I had a similar problem, I solved my problem.

check here:

https://help.nextcloud.com/t/problem-following-maj-nextcloud-20-0-5/104598/2

Cloudster · January 17, 2021, 8:15pm

Here is some part of the log:
{“reqId”:“ZPTSA0UgFzrB6uzV5Suz”,“level”:0,“time”:“2021-01-17T20:00:45+00:00”,“remoteAddr”:“192.168.183.17”,“user”:"–",“app”:“no app in context”,“method”:“PROPFIND”,“url”:"/remote.php/dav/calendars/JeRom/job/",“message”:{“Exception”:“OC\Authentication\Exceptions\InvalidTokenException”,“Message”:“Token does not exist”,“Code”:0,“Trace”:[{“file”:"/var/www/JeRoCloud/lib/private/Authentication/Token/Manager.php",“line”:147,“function”:“getToken”,“class”:“OC\Authentication\Token\DefaultTokenProvider”,“type”:"->",“args”:["*** sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/lib/private/User/Session.php",“line”:532,“function”:“getToken”,“class”:“OC\Authentication\Token\Manager”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/lib/private/User/Session.php",“line”:448,“function”:“isTokenPassword”,“class”:“OC\User\Session”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Connector/Sabre/Auth.php",“line”:131,“function”:“logClientIn”,“class”:“OC\User\Session”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Auth/Backend/AbstractBasic.php",“line”:106,“function”:“validateUserPass”,“class”:“OCA\DAV\Connector\Sabre\Auth”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Connector/Sabre/Auth.php",“line”:254,“function”:“check”,“class”:“Sabre\DAV\Auth\Backend\AbstractBasic”,“type”:"->"},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Connector/Sabre/Auth.php",“line”:156,“function”:“auth”,“class”:“OCA\DAV\Connector\Sabre\Auth”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php",“line”:192,“function”:“check”,“class”:“OCA\DAV\Connector\Sabre\Auth”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php",“line”:144,“function”:“check”,“class”:“Sabre\DAV\Auth\Plugin”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",“line”:89,“function”:“beforeMethod”,“class”:“Sabre\DAV\Auth\Plugin”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:458,“function”:“emit”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:251,“function”:“invokeMethod”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:319,“function”:“start”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Server.php",“line”:332,“function”:“exec”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/apps/dav/appinfo/v2/remote.php",“line”:35,“function”:“exec”,“class”:“OCA\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/remote.php",“line”:167,“args”:["/var/www/JeRoCloud/apps/dav/appinfo/v2/remote.php"],“function”:“require_once”}],“File”:"/var/www/JeRoCloud/lib/private/Authentication/Token/DefaultTokenProvider.php",“Line”:160,“Previous”:{“Exception”:“OCP\AppFramework\Db\DoesNotExistException”,“Message”:“token does not exist”,“Code”:0,“Trace”:[{“file”:"/var/www/JeRoCloud/lib/private/Authentication/Token/DefaultTokenProvider.php",“line”:158,“function”:“getToken”,“class”:“OC\Authentication\Token\DefaultTokenMapper”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/lib/private/Authentication/Token/Manager.php",“line”:147,“function”:“getToken”,“class”:“OC\Authentication\Token\DefaultTokenProvider”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/lib/private/User/Session.php",“line”:532,“function”:“getToken”,“class”:“OC\Authentication\Token\Manager”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/lib/private/User/Session.php",“line”:448,“function”:“isTokenPassword”,“class”:“OC\User\Session”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Connector/Sabre/Auth.php",“line”:131,“function”:“logClientIn”,“class”:“OC\User\Session”,“type”:"->",“args”:[" sensitive parameters replaced "]},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Auth/Backend/AbstractBasic.php",“line”:106,“function”:“validateUserPass”,“class”:“OCA\DAV\Connector\Sabre\Auth”,“type”:"->",“args”:[" sensitive parameters replaced ***"]},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Connector/Sabre/Auth.php",“line”:254,“function”:“check”,“class”:“Sabre\DAV\Auth\Backend\AbstractBasic”,“type”:"->"},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Connector/Sabre/Auth.php",“line”:156,“function”:“auth”,“class”:“OCA\DAV\Connector\Sabre\Auth”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php",“line”:192,“function”:“check”,“class”:“OCA\DAV\Connector\Sabre\Auth”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php",“line”:144,“function”:“check”,“class”:“Sabre\DAV\Auth\Plugin”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",“line”:89,“function”:“beforeMethod”,“class”:“Sabre\DAV\Auth\Plugin”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:458,“function”:“emit”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:251,“function”:“invokeMethod”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:319,“function”:“start”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/apps/dav/lib/Server.php",“line”:332,“function”:“exec”,“class”:“Sabre\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/apps/dav/appinfo/v2/remote.php",“line”:35,“function”:“exec”,“class”:“OCA\DAV\Server”,“type”:"->"},{“file”:"/var/www/JeRoCloud/remote.php",“line”:167,“args”:["/var/www/JeRoCloud/apps/dav/appinfo/v2/remote.php"],“function”:“require_once”}],“File”:"/var/www/JeRoCloud/lib/private/Authentication/Token/DefaultTokenMapper.php",“Line”:91},“CustomMessage”:“Token is not valid: Token does not exist”},“userAgent”:“DAVx5/3.3.7-gplay (2020/11/28; dav4jvm; okhttp/4.9.0) Android/10”,“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“apporder”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“audioplayer_sonos”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“contacts”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“groupfolders”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“drawio”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“files_mindmap”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“files_sharing”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“maps”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“onlyoffice”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“metadata”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“quicknotes”,“method”:"",“url”:"–",“message”:"/appinfo/app.php is deprecated, use \OCP\AppFramework\Bootstrap\IBootstrap on the application class instead.",“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Run OC\Authentication\Token\DefaultTokenCleanupJob job with ID 19”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Invalidating session tokens older than 2021-01-16T20:05:01+00:00”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Invalidating remembered session tokens older than 2021-01-02T20:05:01+00:00”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Invalidating session tokens older than 2021-01-16T20:05:01+00:00”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Invalidating remembered session tokens older than 2021-01-02T20:05:01+00:00”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Finished OC\Authentication\Token\DefaultTokenCleanupJob job with ID 19 in 0 seconds”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Run OC\Log\Rotate job with ID 20”,“userAgent”:"–",“version”:“20.0.5.2”}
{“reqId”:“kuWNSUxOEv8wykSiwnSq”,“level”:0,“time”:“2021-01-17T20:05:01+00:00”,“remoteAddr”:"",“user”:"–",“app”:“cron”,“method”:"",“url”:"–",“message”:“Finished OC\Log\Rotate job with ID 20 in 0 seconds”,“userAgent”:"–",“version”:“20.0.5.2”}

Cloudster · January 17, 2021, 8:20pm

Thanks for your advice. I’m using Mysql and the database is up and running.

Just to finish this subject: Finally I repeated the update manually on the CLI according to this procedure: Nextcloud manual upgrade

Now everything is working again!