Support intro
Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 16.0.1
Operating system and version (eg, Ubuntu 17.04): OpenSUSE 15.1
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.33
PHP version (eg, 7.1): 7.3
Hardware: Raspberry Pi 3B+
The issue you are facing:
The download is cut randomly and fails both in sync and browser. No errors are produced. I can upload files without any problems.
I suspect it’s fpm settings, or fcgid settings. I’m posting everything, including redis settings. I really need help.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging: No errors
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'Removed',
'passwordsalt' => 'Removed',
'secret' => 'Removed',
'trusted_domains' =>
array (
0 => 'Removed',
1 => '192.168.73.6',
),
'datadirectory' => '/Cloud/CloudDATA',
'overwrite.cli.url' => 'Removed',
'version' => '16.0.1.1',
'dbtype' => 'mysql',
'dbname' => 'Removed',
'dbhost' => 'localhost:6389',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'Removed',
'dbpassword' => 'Removed',
'mysql.utf8mb4' => true,
'default_language' => 'en',
'default_locale' => 'en_US',
'defaultapp' => 'files',
'knowledgebase' => 'true',
'allow_user_to_change_display_name' => true,
'installed' => true,
'maintenance' => false,
'loglevel' => 2,
'updater.release.channel' => 'stable',
'theme' => '',
'overwritehost' => 'Removed',
'overwriteprotocol' => 'https',
'overwritewebroot' => '/',
'htaccess.RewriteBase' => '/',
'proxy' => '',
'trusted_proxies' =>
array (
0 => '127.0.0.1',
),
'login_form_autocomplete' => false,
'filelocking.enabled' => true,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '127.0.0.1',
'port' => 6379,
'timeout' => 0,
),
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'app_install_overwrite' =>
array (
0 => 'calendar',
),
'data-fingerprint' => 'Removed',
'appcodechecker' => true,
);
The output of your Apache/nginx/system log in /var/log/____
:No errors
fpm.conf
[global]
error_log = /var/log/php-fpm.log
include=/etc/php7/fpm/php-fpm.d/*.conf
php-fpm.d/www.conf
[www]
user = wwwrun
group = www
listen = /var/run/phpfpm.sock
listen.owner = wwwrun
listen.group = www
listen.mode = 0660
pm = dynamic
pm.max_children = 35
pm.start_servers = 5
pm.min_spare_servers = 5
pm.max_spare_servers = 35
pm.process_idle_timeout = 7200s
pm.max_requests = 200
php_admin_value[memory_limit] = 512M
redis.conf
bind 127.0.0.1
protected-mode yes
port 6379
tcp-backlog 511
unixsocket /tmp/redis.sock
unixsocketperm 770
timeout 0
tcp-keepalive 300
daemonize yes
supervised systemd
pidfile /var/run/redis/6379.pid
loglevel notice
logfile /var/log/redis/6379.log
databases 16
always-show-logo yes
save 900 1
save 300 10
save 60 10000
stop-writes-on-bgsave-error no
rdbcompression yes
rdbchecksum yes
dbfilename dump.rdb
dir /var/redis/6379/
slave-serve-stale-data yes
slave-read-only yes
repl-diskless-sync no
repl-diskless-sync-delay 5
repl-disable-tcp-nodelay no
slave-priority 100
maxclients 512
lazyfree-lazy-eviction no
lazyfree-lazy-expire no
lazyfree-lazy-server-del no
slave-lazy-flush no
appendonly no
appendfilename "appendonly.aof"
appendfsync everysec
no-appendfsync-on-rewrite no
auto-aof-rewrite-percentage 100
auto-aof-rewrite-min-size 64mb
aof-load-truncated yes
aof-use-rdb-preamble no
lua-time-limit 5000
slowlog-log-slower-than 10000
slowlog-max-len 128
latency-monitor-threshold 0
notify-keyspace-events ""
hash-max-ziplist-entries 512
hash-max-ziplist-value 64
list-max-ziplist-size -2
list-compress-depth 0
set-max-intset-entries 512
zset-max-ziplist-entries 128
zset-max-ziplist-value 64
hll-sparse-max-bytes 3000
activerehashing yes
client-output-buffer-limit normal 0 0 0
client-output-buffer-limit slave 256mb 64mb 60
client-output-buffer-limit pubsub 32mb 8mb 60
hz 10
aof-rewrite-incremental-fsync yes
php.ini
[PHP]
engine = On
short_open_tag = Off
precision = 14
output_buffering=off
zlib.output_compression = Off
implicit_flush = Off
unserialize_callback_func =
serialize_precision = -1
disable_functions =
disable_classes =
zend.enable_gc = On
expose_php = On
max_execution_time = 3600
max_input_time = 3600
memory_limit = 512M
error_reporting = E_ALL & ~E_DEPRECATED & ~E_STRICT
display_errors = Off
display_startup_errors = Off
log_errors = On
log_errors_max_len = 1024
ignore_repeated_errors = Off
ignore_repeated_source = Off
report_memleaks = On
html_errors = On
variables_order = "GPCS"
request_order = "GP"
register_argc_argv = Off
auto_globals_jit = On
post_max_size = 200G
auto_prepend_file =
auto_append_file =
default_mimetype = "text/html"
default_charset = "UTF-8"
include_path = ".:/usr/share/php7:/usr/share/php7/PEAR"
doc_root =
user_dir =
enable_dl = Off
file_uploads = On
upload_max_filesize = 200G
max_file_uploads = 200
allow_url_fopen = On
allow_url_include = Off
default_socket_timeout = 3600
cli_server.color = On
date.timezone = 'UTC'
pdo_mysql.cache_size = 2000
pdo_mysql.default_socket=
smtp_port = 25
mail.add_x_header = Off
odbc.allow_persistent = On
odbc.check_persistent = On
odbc.max_persistent = -1
odbc.max_links = -1
odbc.defaultlrl = 4096
odbc.defaultbinmode = 1
ibase.allow_persistent = 1
ibase.max_persistent = -1
ibase.max_links = -1
ibase.timestampformat = "%Y-%m-%d %H:%M:%S"
ibase.dateformat = "%Y-%m-%d"
ibase.timeformat = "%H:%M:%S"
mysqli.max_persistent = -1
mysqli.allow_persistent = Off
mysqli.max_links = -1
mysqli.cache_size = 2000
mysqli.default_port = 3306
mysqli.default_socket =
mysqli.default_host =
mysqli.default_user =
mysqli.default_pw =
mysqli.reconnect = Off
mysqlnd.collect_statistics = On
mysqlnd.collect_memory_statistics = Off
bcmath.scale = 0
session.save_handler = files
session.save_path = "/var/lib/php7"
session.use_strict_mode = 0
session.use_cookies = 1
session.use_only_cookies = 1
session.name = PHPSESSID
session.auto_start = 0
session.cookie_lifetime = 0
session.cookie_path = /
session.cookie_domain =
session.cookie_httponly =
session.serialize_handler = php
session.gc_probability = 1
session.gc_divisor = 1000
session.gc_maxlifetime = 3600
session.referer_check =
session.cache_limiter = nocache
session.cache_expire = 180
session.use_trans_sid = 0
session.sid_length = 26
session.trans_sid_tags = "a=href,area=href,frame=src,form="
session.sid_bits_per_character = 5
zend.assertions = -1
mbstring.func_overload = 0
tidy.clean_output = Off
soap.wsdl_cache_enabled=1
soap.wsdl_cache_dir="/tmp"
soap.wsdl_cache_ttl=86400
soap.wsdl_cache_limit = 5
ldap.max_links = -1
always_populate_raw_post_data=off
apache settings:
default-server.conf
DocumentRoot "/srv/www/nextcloud"
ServerName cloud.evolozzy.net
<Directory "/srv/www/nextcloud">
Options All MultiViews
AllowOverride All
<IfModule !mod_access_compat.c>
Require all granted
</IfModule>
<IfModule mod_access_compat.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>
Alias /icons/ "/usr/share/apache2/icons/"
<Directory "/usr/share/apache2/icons">
Options FollowSymlinks Indexes MultiViews
AllowOverride None
<IfModule !mod_access_compat.c>
Require all granted
</IfModule>
<IfModule mod_access_compat.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>
ScriptAlias /cgi-bin/ "/srv/www/cgi-bin/"
<Directory "/srv/www/cgi-bin">
AllowOverride None
Options +ExecCGI -Includes
<IfModule !mod_access_compat.c>
Require all granted
</IfModule>
<IfModule mod_access_compat.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>
<IfModule mod_userdir.c>
UserDir public_html
Include /etc/apache2/mod_userdir.conf
</IfModule>
IncludeOptional /etc/apache2/conf.d/php7.conf
IncludeOptional /etc/apache2/conf.d/mod_fcgid.conf
IncludeOptional /etc/apache2/conf.d/apache2-manual?conf
vhosts.d/nextcloud.conf
<VirtualHost *:80>
ServerAdmin Removed
ServerName Removed
DocumentRoot /srv/www/nextcloud
ErrorLog /var/log/apache2/Removed-error_log
CustomLog /var/log/apache2/Removed-access_log combined
HostnameLookups Off
UseCanonicalName Off
ServerSignature On
Include /etc/apache2/conf.d/php7.conf
ScriptAlias /cgi-bin/ "/srv/www/cgi-bin/"
<Directory "/srv/www/cgi-bin">
AllowOverride None
Options +ExecCGI -Includes
<IfModule !mod_access_compat.c>
Require all granted
</IfModule>
<IfModule mod_access_compat.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>
<IfModule mod_userdir.c>
UserDir public_html
Include /etc/apache2/mod_userdir.conf
</IfModule>
<Directory "/srv/www/nextcloud">
Options Indexes Includes FollowSymLinks ExecCGI MultiViews
AllowOverride All
<IfModule !mod_access_compat.c>
Require all granted
</IfModule>
<IfModule mod_access_compat.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>
<Proxy "unix:/var/run/phpfpm.sock|fcgi://php-fpm">
ProxySet disablereuse=off
</Proxy>
<FilesMatch \.php$>
SetHandler proxy:fcgi://php-fpm
</FilesMatch>
RewriteEngine on
RewriteCond %{SERVER_NAME} =Removed
RewriteRule ^ https://%{SERVER_NAME}%{REQUEST_URI} [END,NE,R=permanent]
</VirtualHost>
<IfDefine SSL>
<IfDefine !NOSSL>
<VirtualHost _default_:443>
#ProxyPassMatch ^/(.*\.php(/.*)?)$ unix:/run/phpfpm.sock|fcgi://localhost/srv/www/nextcloud/
#php_value memory_limit 512M
DocumentRoot "/srv/www/nextcloud"
ServerName Removed:443
ServerAdmin Removed
ServerAlias Removed
SSLCertificateFile /etc/letsencrypt/live/Removed/fullchain.pem
SSLCertificateKeyFile /etc/letsencrypt/live/Removed/privkey.pem
Include /etc/letsencrypt/options-ssl-apache.conf
<Directory /var/www/html/nextcloud/>
Options +FollowSymlinks
AllowOverride All
<IfModule mod_dav.c>
Dav off
</IfModule>
SetEnv HOME /srv/www/nextcloud
SetEnv HTTP_HOME /var/www/nextcloud
</Directory>
<IfModule mod_headers.c>
Header set Feature-Policy: "accelerometer 'none'; ambient-light-sensor 'none'; autoplay 'none'; camera 'none'; fullscreen 'self'; geolocation 'none'; microphone 'none'; midi 'none'; payment 'none'; picture-in-picture 'none'; sync-xhr 'none'; usb 'none'"
</IfModule>
</VirtualHost>
SSLStaplingResponderTimeout 5
SSLStaplingReturnResponderErrors off
SSLStaplingCache shmcb:/var/run/ocsp(128000)
</IfDefine>
</IfDefine>
conf.d/php7.conf
<IfModule mod_php7.c>
<FilesMatch "\.ph(p[345]?|tml)$">
SetHandler application/x-httpd-php
</FilesMatch>
<FilesMatch "\.php[345]?s$">
SetHandler application/x-httpd-php-source
</FilesMatch>
DirectoryIndex index.php4
DirectoryIndex index.php5
DirectoryIndex index.php
</IfModule>
conf.d/mod_fcgid.conf
<IfModule fcgid_module>
FcgidIPCDir /var/lib/apache2/fcgid/
FcgidProcessTableFile /var/lib/apache2/fcgid/shm
</IfModule>
Loaded Apache modules:
Loaded Modules:
core_module (static)
so_module (static)
http_module (static)
mpm_prefork_module (static)
unixd_module (static)
systemd_module (static)
actions_module (shared)
alias_module (shared)
autoindex_module (shared)
dir_module (shared)
env_module (shared)
include_module (shared)
mime_module (shared)
setenvif_module (shared)
rewrite_module (shared)
headers_module (shared)
access_compat_module (shared)
socache_memcache_module (shared)
ssl_module (shared)
dbd_module (shared)
unique_id_module (shared)
php7_module (shared)
socache_shmcb_module (shared)
log_config_module (shared)
proxy_module (shared)
cgi_module (shared)
fcgid_module (shared)
authz_core_module (shared)
proxy_fcgi_module (shared)
PHP modules
[PHP Modules]
bcmath
bz2
calendar
Core
ctype
curl
date
dom
fileinfo
filter
gd
hash
iconv
imagick
intl
json
libxml
mbstring
mysqli
mysqlnd
openssl
pcntl
pcre
PDO
pdo_mysql
pdo_sqlite
posix
redis
Reflection
session
SimpleXML
SPL
sqlite3
standard
sysvmsg
sysvsem
sysvshm
tidy
tokenizer
uuid
xml
xmlreader
xmlwriter
xsl
Zend OPcache
zip
zlib
[Zend Modules]
Zend OPcache