Nothing happens automatically on a server If you want to have an automatic backup (database, files) you have to make sure it is configured in one or the other way. Nextcloud more or less only gives you access to the data, that’s all. Here you find some hints how to get started on this:
There are many possible reasons what could have went wrong, or have been changed, e.g.
- a user has deleted his files erroneously using the Nextcloud GUI.
- a user has deleted his files erroneously using a mobile app.
- the files have been deleted on the console somehow.
- a different data directory has been configured with the new version.
You can check the Nextcloud log file and activities and check if there are any file deletion messages. Unfortunately I don’t know a tool to trace file deletions on the server console.