Contacts do not show in web app for all users any more

h3rb3rt · March 1, 2023, 9:37am

This is a copy of the bug ticket already created (Contacts do not show in web app for all users any more · Issue #3253 · nextcloud/contacts · GitHub) hoping someone could help me and the NC team to fix it even faster.

Thanks

Describe the bug

I assume since the last version of contacts got installed, the contacts app is empty for all users. DAVx seems to synronize without errors, so I must assume that the contacts are still stored in the DB but the web app cannot read the information.

https://sub.exampel.com/apps/contacts/Alle%20Kontakte

Steps to reproduce

Go to Contacts
Empty

Expected behavior

I should see my few hundred contacts and groups

Actual behavior

empty contact list, except the circles nothing shows up

Contact version

5.1.0

Operating system

NCP (Docker)

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database

MariaDB

Additional info

This is what I see in the docker log when opening the contacts app, even though it makes no sense because everything else works.

2023-02-27 13:22:59 650 [Warning] Aborted connection 650 to db: 'nextcloud' user: 'ncadmin' host: 'localhost' (Got an error reading communication packets)

2023-02-27 13:22:59 651 [Warning] Aborted connection 651 to db: 'nextcloud' user: 'ncadmin' host: 'localhost' (Got an error reading communication packets)

h3rb3rt · March 2, 2023, 10:27am

There seems someone else having the same - unfixed - problem

Assim · March 9, 2023, 2:01pm

Hi, after update I have same problem. Thank you for any help.

h3rb3rt · March 9, 2023, 3:55pm

I am still investigating but this is the closest I got so far

github.com/nextcloud/nextcloudpi

memcache file locking very unreliable

opened 09:15PM - 02 Oct 22 UTC

Hyperspeed1313

bug needs triage has-updates

With memcache file locking, files of any meaningful size (had problems on files …less than 100 kB) are completely unable to be updated, returning either either a 423 or 503 error. If I fall back to software file locking (remove memcache.locking from the config, keep filelocking.enabled => true,) the server functions completely fine. First disabled filelocking entirely but that introduced startup instability on the docker instance (internal server error), then found that leaving filelocking enabled but disbling memcache.locking fixes the problem without any of the stability issues. When I restarted the container all comments were stripped from config.php, but before that the memcache.locking line read `"memcache.locking" => "\\OC\\Memcache\\Redis",` same as the memcache.local property. **System information** <details> <summary>NextCloudPi diagnostics</summary> ``` NextCloudPi version v1.50.2 NextCloudPi image NextCloudPi_docker_09-29-22 OS Debian GNU/Linux 11. 5.10.0-0.bpo.8-amd64 (x86_64) automount no USB devices sdf datadir /data/nextcloud/data data in SD no data filesystem ext2/ext3 data disk usage 1.1T/1.8T rootfs usage 8.2G/218G swapfile /dev/sde3 dbdir /data/database Nextcloud check ok Nextcloud version 24.0.5.1 HTTPD service up PHP service up MariaDB service up Redis service up HPB service up Postfix service up Internet check ok public IP ***REMOVED SENSITIVE VALUE*** public IP ***REMOVED SENSITIVE VALUE*** Port check 80 open (ipv4) Port check 443 open (ipv4) IP ***REMOVED SENSITIVE VALUE*** gateway ***REMOVED SENSITIVE VALUE*** Interface eth0 certificates ***REMOVED SENSITIVE VALUE*** NAT loopback no Uptime 1day ``` </details> <details> <summary>Nextcloud configuration</summary> ``` { "system": { "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": { "0": "localhost", "7": "nextcloudpi", "5": "nextcloudpi.local", "8": "nextcloudpi.lan", "3": "hyperspeed1313.mooo.com", "11": "47.185.55.206", "1": "172.17.0.5", "14": "445a2cab9355" }, "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "24.0.5.1", "overwrite.cli.url": "https:\/\/hyperspeed1313.mooo.com\/", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": "***REMOVED SENSITIVE VALUE***", "memcache.local": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 0, "password": "***REMOVED SENSITIVE VALUE***" }, "tempdirectory": "\/var\/www\/nextcloud\/data\/tmp", "mail_smtpmode": "sendmail", "mail_smtpauthtype": "LOGIN", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "preview_max_x": "2048", "preview_max_y": "2048", "jpeg_quality": "100", "overwriteprotocol": "https", "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "maintenance": false, "htaccess.RewriteBase": "\/", "loglevel": 0, "filelocking.enabled": true } } ``` </details> <details> <summary>HTTPd logs</summary> ``` [Sun Oct 02 19:49:57.545884 2022] [core:notice] [pid 144:tid 140215285583168] AH00094: Command line: '/usr/sbin/apache2' [Sun Oct 02 19:54:55.270737 2022] [mpm_event:notice] [pid 144:tid 140215285583168] AH00492: caught SIGWINCH, shutting down gracefully [Sun Oct 02 19:54:58.219962 2022] [ssl:warn] [pid 143:tid 140224472513856] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name [Sun Oct 02 19:54:58.227394 2022] [ssl:warn] [pid 144:tid 140224472513856] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name [Sun Oct 02 19:54:58.229148 2022] [mpm_event:notice] [pid 144:tid 140224472513856] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations [Sun Oct 02 19:54:58.229167 2022] [core:notice] [pid 144:tid 140224472513856] AH00094: Command line: '/usr/sbin/apache2' [Sun Oct 02 20:09:04.318831 2022] [proxy_fcgi:error] [pid 150:tid 140224288188160] [client 192.168.1.4:62846] AH01071: Got error 'PHP message: PHP Warning: Unknown: POST Content-Length of 73 bytes exceeds the limit of 16 bytes in Unknown on line 0' [Sun Oct 02 20:09:04.341569 2022] [proxy_fcgi:error] [pid 150:tid 140224288188160] [client 192.168.1.4:62846] AH01071: Got error 'PHP message: PHP Warning: Unknown: POST Content-Length of 76 bytes exceeds the limit of 16 bytes in Unknown on line 0' [Sun Oct 02 20:09:15.158038 2022] [proxy_fcgi:error] [pid 150:tid 140224288188160] [client 192.168.1.4:62846] AH01071: Got error 'PHP message: PHP Warning: Unknown: POST Content-Length of 223 bytes exceeds the limit of 16 bytes in Unknown on line 0' [Sun Oct 02 20:09:17.878046 2022] [proxy_fcgi:error] [pid 150:tid 140224288188160] [client 192.168.1.4:62846] AH01071: Got error 'PHP message: PHP Warning: Unknown: POST Content-Length of 223 bytes exceeds the limit of 16 bytes in Unknown on line 0' [Sun Oct 02 20:57:44.084325 2022] [mpm_event:notice] [pid 144:tid 140224472513856] AH00492: caught SIGWINCH, shutting down gracefully [Sun Oct 02 20:57:49.411085 2022] [ssl:warn] [pid 143:tid 139641663675712] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name [Sun Oct 02 20:57:49.418687 2022] [ssl:warn] [pid 144:tid 139641663675712] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name [Sun Oct 02 20:57:49.420481 2022] [mpm_event:notice] [pid 144:tid 139641663675712] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations [Sun Oct 02 20:57:49.420499 2022] [core:notice] [pid 144:tid 139641663675712] AH00094: Command line: '/usr/sbin/apache2' [Sun Oct 02 20:59:44.339433 2022] [mpm_event:notice] [pid 144:tid 139641663675712] AH00492: caught SIGWINCH, shutting down gracefully [Sun Oct 02 20:59:47.448917 2022] [ssl:warn] [pid 143:tid 139630610066752] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name [Sun Oct 02 20:59:47.454316 2022] [ssl:warn] [pid 144:tid 139630610066752] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name [Sun Oct 02 20:59:47.455586 2022] [mpm_event:notice] [pid 144:tid 139630610066752] AH00489: Apache/2.4.54 (Debian) OpenSSL/1.1.1n configured -- resuming normal operations [Sun Oct 02 20:59:47.455599 2022] [core:notice] [pid 144:tid 139630610066752] AH00094: Command line: '/usr/sbin/apache2' ``` </details> <details> <summary>Database logs</summary> ``` tail: cannot open '/var/log/mysql/*.log' for reading: No such file or directory ``` </details> <details> <summary>Nextcloud logs</summary> ``` {"reqId":"JyFC9znBR0909cYOVAdv","level":0,"time":"2022-10-02T21:00:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 123","userAgent":"--","version":"24.0.5.1","data":{"app":"cron"}} {"reqId":"JyFC9znBR0909cYOVAdv","level":0,"time":"2022-10-02T21:00:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 124","userAgent":"--","version":"24.0.5.1","data":{"app":"cron"}} {"reqId":"JyFC9znBR0909cYOVAdv","level":0,"time":"2022-10-02T21:00:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 125","userAgent":"--","version":"24.0.5.1","data":{"app":"cron"}} {"reqId":"JyFC9znBR0909cYOVAdv","level":0,"time":"2022-10-02T21:00:01+00:00","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"CLI cron call has selected job with ID 126","userAgent":"--","version":"24.0.5.1","data":{"app":"cron"}} {"reqId":"Yzn72WFrAaV-pOzNFWiU_AAAAAw","level":0,"time":"2022-10-02T21:00:09+00:00","remoteAddr":"192.168.1.1","user":"hyper","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/hyper/Documents/","message":"System is in maintenance mode.","userAgent":"Mozilla/5.0 (Windows) mirall/3.6.0stable-Win64 (build 20220906) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"24.0.5.1","exception":{"Exception":"OCA\\DAV\\Exception\\ServerMaintenanceMode","Message":"System is in maintenance 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{"reqId":"Yzn72mFrAaV-pOzNFWiU_QAAAA4","level":0,"time":"2022-10-02T21:00:10+00:00","remoteAddr":"192.168.1.1","user":"hyper","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/hyper/Digital-Daydreamer/","message":"System is in maintenance mode.","userAgent":"Mozilla/5.0 (Windows) mirall/3.6.0stable-Win64 (build 20220906) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"24.0.5.1","exception":{"Exception":"OCA\\DAV\\Exception\\ServerMaintenanceMode","Message":"System is in maintenance 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{"reqId":"Yzn72mFrAaV-pOzNFWiU_gAAABA","level":0,"time":"2022-10-02T21:00:10+00:00","remoteAddr":"192.168.1.1","user":"hyper","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/hyper/Pictures/","message":"System is in maintenance mode.","userAgent":"Mozilla/5.0 (Windows) mirall/3.6.0stable-Win64 (build 20220906) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"24.0.5.1","exception":{"Exception":"OCA\\DAV\\Exception\\ServerMaintenanceMode","Message":"System is in maintenance 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{"reqId":"Yzn73FqFaQNSmN7RhUG9_AAAAEQ","level":0,"time":"2022-10-02T21:00:12+00:00","remoteAddr":"192.168.1.1","user":"hyper","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/hyper/","message":"System is in maintenance mode.","userAgent":"Mozilla/5.0 (Windows) mirall/3.6.0stable-Win64 (build 20220906) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"24.0.5.1","exception":{"Exception":"OCA\\DAV\\Exception\\ServerMaintenanceMode","Message":"System is in maintenance 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h3rb3rt · March 28, 2023, 11:48am

github.com/nextcloud/contacts

Contacts do not show in web app for all users any more

opened 01:30PM - 27 Feb 23 UTC

feutl

bug feature: contacts 0. Needs triage

### Describe the bug I assume since the last version of contacts got installed,… the contacts app is empty for all users. DAVx seems to synronize without errors, so I must assume that the contacts are still stored in the DB but the web app cannot read the information. https://sub.exampel.com/apps/contacts/Alle%20Kontakte ![image](https://user-images.githubusercontent.com/8522012/221575976-e8e35a2b-c6a5-4e35-b78e-cfe2460836fc.png) ### Steps to reproduce 1. Go to Contacts 2. Empty ### Expected behavior I should see my few hundred contacts and groups ### Actual behavior empty contact list, except the circles nothing shows up ### Contact version 5.1.0 ### Operating system NCP (https://hub.docker.com/r/ownyourbits/nextcloudpi) ### PHP engine version PHP 8.1 ### Web server Apache (supported) ### Database MariaDB ### Additional info This is what I see in the docker log when opening the contacts app, even though it makes no sense because everything else works. ``` 2023-02-27 13:22:59 650 [Warning] Aborted connection 650 to db: 'nextcloud' user: 'ncadmin' host: 'localhost' (Got an error reading communication packets) 2023-02-27 13:22:59 651 [Warning] Aborted connection 651 to db: 'nextcloud' user: 'ncadmin' host: 'localhost' (Got an error reading communication packets) ```

The last 5 days I had not problem with the contacts app loading, any more. Seems that the initial error

2023-02-27 13:22:59 650 [Warning] Aborted connection 650 to db: 'nextcloud' user: 'ncadmin' host: 'localhost' (Got an error reading communication packets)
2023-02-27 13:22:59 651 [Warning] Aborted connection 651 to db: 'nextcloud' user: 'ncadmin' host: 'localhost' (Got an error reading communication packets)

Gets solved by @szaimen idea of raising the max_allowed_packed value. I raised it to 256MB but I cannot say if it is too much or not enough.
I am still wondering what has changed from the previous contacts web app to the one raising the error in my setup. Perhaps this could be checked by nextcloud to have a proper max_allowed_packet value.

system · June 26, 2023, 11:53am

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