wwe
February 25, 2023, 5:50pm
2
hello @denis_ferreira welcome to the forum
likely the problem is not a timeout but some other (networking) issue which prevents the system from accessing the CODE instance… depending on your instillation this could be DNS issue, reverse proxy or webserver config.
Further reading:
Nextcloud Collabora integration
opened 10:10AM - 19 Oct 21 UTC
closed 06:02AM - 29 Oct 21 UTC
### Steps to reproduce
1. Installing and Activating via Store or via OCC (app:i… nstall richdocuments)
### Expected behaviour
After the installation and activation of the richdocuments application from the store, I expect to access the settings in order to perform the configuration.
### Actual behaviour
The installation and activation of the richdocuments application from the store works, however, the Nextcloud instance then times out. Accessing the instance isn't possible anymore until the application is disabled via OCC.
### Server configuration
**Operating system**:
Description: Ubuntu 20.04.3 LTS
Release: 20.04
Codename: focal
**Web server:**
Apache
**Database:**
MariaDB
**PHP version:**
7.4
**Nextcloud version:** (see Nextcloud admin page)
22.2.0 (also affected 21.* Versions)
**Updated from an older Nextcloud/ownCloud or fresh install:**
Updated from older Nextcloud
**Where did you install Nextcloud from:**
Nextcloud
**Signing status:**
No errors have been found.
**List of activated apps:**
Enabled:
- accessibility: 1.8.0
- activity: 2.15.0
- bruteforcesettings: 2.2.0
- calendar: 2.3.4
- circles: 22.1.1
- cloud_federation_api: 1.5.0
- comments: 1.12.0
- contacts: 4.0.3
- contactsinteraction: 1.3.0
- dashboard: 7.2.0
- dav: 1.19.0
- facerecognition: 0.8.3
- federatedfilesharing: 1.12.0
- federation: 1.12.0
- files: 1.17.0
- files_pdfviewer: 2.3.0
- files_rightclick: 1.1.0
- files_sharing: 1.14.0
- files_trashbin: 1.12.0
- files_versions: 1.15.0
- files_videoplayer: 1.11.0
- firstrunwizard: 2.11.0
- logreader: 2.7.0
- lookup_server_connector: 1.10.0
- mail: 1.10.5
- nextcloud_announcements: 1.11.0
- notifications: 2.10.1
- oauth2: 1.10.0
- password_policy: 1.12.0
- photos: 1.4.0
- privacy: 1.6.0
- provisioning_api: 1.12.0
- recommendations: 1.1.0
- richdocuments: 4.2.3
- serverinfo: 1.12.0
- settings: 1.4.0
- sharebymail: 1.12.0
- spreed: 12.1.2
- support: 1.5.0
- survey_client: 1.10.0
- systemtags: 1.12.0
- text: 3.3.0
- theming: 1.13.0
- twofactor_backupcodes: 1.11.0
- updatenotification: 1.12.0
- user_status: 1.2.0
- viewer: 1.6.0
- weather_status: 1.2.0
- workflowengine: 2.4.0
Disabled:
- admin_audit
- encryption
- files_external
- user_ldap
**The content of config/config.php:**
$CONFIG = array (
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => '1.1.1.1',
1 => 'domain1',
2 => 'domain2',
),
'datadirectory' => '/mnt/drive/nextcloud',
'dbtype' => 'mysql',
'version' => '22.2.0.2',
'dbname' => 'database',
'dbhost' => '0.0.0.0',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'dbuser',
'dbpassword' => 'dbpassword',
'installed' => true,
'maintenance' => false,
'data-fingerprint' => '',
'trusted_proxies' =>
array (
0 => '0.0.0.0',
),
'default_phone_region' => 'DE',
'loglevel' => 3,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'cloud',
'mail_domain' => 'domain.com,
'mail_smtphost' => '123.server.com',
'mail_smtpport' => '587',
**Are you using external storage, if yes which one:** local/smb/sftp/...
No
**Are you using encryption:** yes/no
No
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
No
### Client configuration 1
**Browser:**
Opera
Firefox
Safari
**Operating system:**
macOS 11.6
### Client configuration 2
**Browser:**
Opera
Firefox
Edge
Chrome
**Operating system:**
Windows 10 1909 (ENT)
### Logs
#### Web server error log
[Tue Oct 19 10:06:25.189751 2021] [mpm_prefork:notice] [pid 153986] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Tue Oct 19 10:06:25.189780 2021] [core:notice] [pid 153986] AH00094: Command line: '/usr/sbin/apache2'
#### Nextcloud log (data/nextcloud.log)
Cleared all entries, changed debug to 1. Restarted apache2 service = empty logs
Removing/renaming file nextcloud/apps/richdocuments/lib/AppInfo/Applications.php makes instance responsive, therefore seems to be related.
#### Browser log
N(index):1370 crbug/1173575, non-JS module files deprecated.
(anonymous) @ (index):1370
opened 01:12PM - 07 Dec 20 UTC
bug
2. developing
high
Over the last couple of weeks Snap and Docker versions of Nextcloud have updated… to version 2.0.2 (snap on Friday). After the upgrade the connection to Nextcloud, particularly via the web-interface, slows to a crawl and/or times out. It appears to be caused by richdocuments/collabora.
What is strange about this is that you cannot see easily identify the problem: basic analytics show no major increase in load on the CPU, Ram or I/O, the logs don't immediately show anything out of the ordinary. If you open top/htop on the server, however, and observe for a while you can see big, temporary spikes where available CPU's are maxed out by richdocuments/the Appimage related to Collabora and the Code server. When you go to the admin settings under collabora you can see an error that says that it cannot establish a connection to the in-built CODE server.
The performance problem can be fixed by disabling both the collabora and code server apps: either in the web interface if you can get there through the performance issues, or in the server terminal (sudo snap run nextcloud.occ app:disable richdocuments ; sudo snap run nextcloud.occ app:disable richdocumentscore). After doing that normal service is resumed entirely across the Nextcloud server.
This indicates that the failure to establish a connection to the inbuilt CODE server is the underlying problem and that there is something that happens when upgrading from Nextcloud v. 2.0.1 to 2.0.2 that causes it to break. Strangely, however, this is an issue that only appears to be present in Nextcloud Snap (where slowdown occurs) and Docker (where timeouts occur) and doesn't appear to have been reported by users of the regular Nextcloud: see threads on Nextcloud Community Forum (https://help.nextcloud.com/t/nextcloud-20-0-2snap2-interface-incredibly-slow/100304), Nextcloud Snap Github (https://github.com/nextcloud/nextcloud-snap/issues/1569), and Nextcloud Reddit (https://www.reddit.com/r/NextCloud/comments/k7b1of/extremely_slow_interface_nextcloud_snap/).
Please use the search regarding built-in CODE server, lot of issues has been discussed already.
