Can't connect to server through WebDav

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Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04): Kubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): Snap (I’m not sure which server version it is)
PHP version (eg, 7.1): 7.2.14

The issue you are facing:
Every time I try to connect to the server through WebDav, the server responds with the following output on the Android browser:

OCA\DAV\Connector\Sabre\Exception\PasswordLoginForbiddenpassword login forbidden
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<d:error xmlns:d="DAV:"xmlns:s=""xmlns:o="">
<o:hint xmlns:o="o:">password login forbidden</o:hint>
<d:error xmlns:d="DAV:"xmlns:s=""xmlns:o="">... 


On a Windows browser, it shows this instead:

Technical details
Remote Address: -Computer's External IP Address-
Request ID: BT48hYu4BfiuEeQEHKyt

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Is this the first time you’ve seen this error? (Y/N): Yes.

Steps to replicate it:

  1. I try to connect to the server through the url on an Android device:

  2. I put in the correct username and password when the server requests for the information

  3. The resulting output is shown on the website.
    3a. On windows computers, instead of showing the XML file error, it shows that I am unauthorized to access the website. Countless reloads will result in the same message, but different “Request ID.”

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:


Edit: Found that the server was installed using Snap, not Docker.

Is it possible that you’ve enabled 2FA login for your Nextcloud instance? If yes, you should make sure that you create a dedicated app password for the Nextcloud app on Android.

Ah, I see… I’ve set up 2FA login for my account, which has created numerous problems for some apps I installed on the server (like NextCloud Passwords and even WebDav as you indicated). How would I generate and enter a dedicated app password into WebDav?

Check-out Settings>Personal>Security>Devices & Sessions.


I think I found how to get the app password for accessing the files through WebDav. Thank you so much @j-ed!

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