Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer example here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 188.8.131.52
Operating system and version (eg, Ubuntu 17.04): Kubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): Snap (I’m not sure which server version it is)
PHP version (eg, 7.1): 7.2.14
The issue you are facing:
Every time I try to connect to the server through WebDav, the server responds with the following output on the Android browser:
OCA\DAV\Connector\Sabre\Exception\PasswordLoginForbiddenpassword login forbidden This XML file does not appear to have any style information associated with it. The document tree is shown below. <d:error xmlns:d="DAV:"xmlns:s="http://sabredav.org/ns"xmlns:o="http://owncloud.org/ns"> <s:exception> OCA\DAV\Connector\Sabre\Exception\PasswordLoginForbidden </s:exception> <s:exception>...</s:exception> <s:message/> <o:hint xmlns:o="o:">password login forbidden</o:hint> </d:error> <d:error xmlns:d="DAV:"xmlns:s="http://sabredav.org/ns"xmlns:o="http://owncloud.org/ns">...
On a Windows browser, it shows this instead:
Nextcloud Unauthorized Technical details Remote Address: -Computer's External IP Address- Request ID: BT48hYu4BfiuEeQEHKyt Nextcloud – a safe home for all your data
Is this the first time you’ve seen this error? (Y/N): Yes.
Steps to replicate it:
I try to connect to the server through the url on an Android device:
I put in the correct username and password when the server requests for the information
The resulting output is shown on the website.
3a. On windows computers, instead of showing the XML file error, it shows that I am unauthorized to access the website. Countless reloads will result in the same message, but different “Request ID.”
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in
Edit: Found that the server was installed using Snap, not Docker.