I respect your sentiment that this is potentially an excellent platform but if you see it from my perspective, the very first day I find out that app store is unavailable since a while now and the help section is filled with people saying its not available; This is not painting a very bright picture for me.
I agree that this is very unfortunate and shouldn’t happen. And on some things like upgrading your instance or installing apps it is dependet to the infrastructure of the Nextcloud GmbH to some extent. But it is also very unfortunate if you have an online meeting with a customer, and you don’t have access to your Google Workspaces as it happend in December. That cannot happen with nextcloud, at least if you host it on premise. Sure there can still be HW-failures, internet outages etc… I’m just triying to put this into the right perspective.