Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 29.0.2.2
Operating system and version (eg, Ubuntu 29.04): Ubuntu 22.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52
PHP version (eg, 8.3): PHP 8.1.2
The issue you are facing:
Apache server stops from time to time unexpectedly
Is this the first time you’ve seen this error? (Y/N):
N
Steps to replicate it:
No real steps, sometimes it stops while I’m connected to nextcloud gui, sometimes not.
The output of your Nextcloud log in Admin > Logging:
{"reqId":"dhDDr7dYLyrxe9rOjIKc","level":1,"time":"June 14, 2024 21:30:58","remoteAddr":"82.65.243.247","user":"--","app":"no app in context","method":"GET","url":"/index.php/204","message":"Unable to generate a URL for the named route \"mail.page.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Linux) mirall/3.12.3git (Nextcloud, mageia-6.6.28-desktop-1.mga9 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"28.0.6.1","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"mail.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Route/Router.php","line":410,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Route/CachingRouter.php","line":65,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/URLGenerator.php","line":103,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/NavigationManager.php","line":371,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/NavigationManager.php","line":132,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/theming/lib/ThemingDefaults.php","line":199,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/legacy/OC_Defaults.php","line":271,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/Defaults.php","line":176,"function":"getLongFooter","class":"OC_Defaults","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/core/templates/layout.guest.php","line":51,"function":"getLongFooter","class":"OCP\\Defaults","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Template/Base.php","line":180,"args":["/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/core/templates/layout.guest.php"],"function":"include"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Template/Base.php","line":150,"function":"load","class":"OC\\Template\\Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/legacy/OC_Template.php","line":142,"function":"fetchPage","class":"OC\\Template\\Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/legacy/OC_Template.php","line":173,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/base.php","line":305,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/base.php","line":1008,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":144,"message":"Unable to generate a URL for the named route \"mail.page.index\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"mail.page.index\" as such route does not exist."}}
{"reqId":"dhDDr7dYLyrxe9rOjIKc","level":1,"time":"June 14, 2024 21:30:58","remoteAddr":"82.65.243.247","user":"--","app":"no app in context","method":"GET","url":"/index.php/204","message":"Unable to generate a URL for the named route \"notes.page.index\" as such route does not exist.","userAgent":"Mozilla/5.0 (Linux) mirall/3.12.3git (Nextcloud, mageia-6.6.28-desktop-1.mga9 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"28.0.6.1","exception":{"Exception":"Symfony\\Component\\Routing\\Exception\\RouteNotFoundException","Message":"Unable to generate a URL for the named route \"notes.page.index\" as such route does not exist.","Code":0,"Trace":[{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Route/Router.php","line":410,"function":"generate","class":"Symfony\\Component\\Routing\\Generator\\UrlGenerator","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Route/CachingRouter.php","line":65,"function":"generate","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/URLGenerator.php","line":103,"function":"generate","class":"OC\\Route\\CachingRouter","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/NavigationManager.php","line":371,"function":"linkToRoute","class":"OC\\URLGenerator","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/NavigationManager.php","line":132,"function":"init","class":"OC\\NavigationManager","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/theming/lib/ThemingDefaults.php","line":199,"function":"getAll","class":"OC\\NavigationManager","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/legacy/OC_Defaults.php","line":271,"function":"getShortFooter","class":"OCA\\Theming\\ThemingDefaults","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/Defaults.php","line":176,"function":"getLongFooter","class":"OC_Defaults","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/core/templates/layout.guest.php","line":51,"function":"getLongFooter","class":"OCP\\Defaults","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Template/Base.php","line":180,"args":["/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/core/templates/layout.guest.php"],"function":"include"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Template/Base.php","line":150,"function":"load","class":"OC\\Template\\Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/legacy/OC_Template.php","line":142,"function":"fetchPage","class":"OC\\Template\\Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/legacy/OC_Template.php","line":173,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/base.php","line":305,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/base.php","line":1008,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/symfony/routing/Generator/UrlGenerator.php","Line":144,"message":"Unable to generate a URL for the named route \"notes.page.index\" as such route does not exist.","exception":{},"CustomMessage":"Unable to generate a URL for the named route \"notes.page.index\" as such route does not exist."}}
{"reqId":"pjTnNrNpISoGQXf3gTSN","level":3,"time":"June 15, 2024 07:30:03","remoteAddr":"","user":"--","app":"mail","method":"","url":"--","message":"Cron mail sync failed for account 6","userAgent":"--","version":"29.0.2.2","exception":{"Exception":"OCA\\Mail\\Exception\\ServiceException","Message":"IMAP error synchronizing account 6: Error connecting to mail server.","Code":11,"Trace":[{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/Job.php","line":80,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/cron.php","line":176,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","Line":125,"Previous":{"Exception":"Horde_Imap_Client_Exception","Message":"Error connecting to mail server.","Code":11,"Trace":[{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":375,"function":"_connect","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","line":73,"function":"_login","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\\Mail\\IMAP\\ImapClientRateLimitingDecorator","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":67,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/lib/IMAP/MailboxSync.php","line":122,"function":"getFolders","class":"OCA\\Mail\\IMAP\\FolderMapper","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/lib/BackgroundJob/SyncJob.php","line":109,"function":"sync","class":"OCA\\Mail\\IMAP\\MailboxSync","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/Job.php","line":80,"function":"run","class":"OCA\\Mail\\BackgroundJob\\SyncJob","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/cron.php","line":176,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":607},"message":"Cron mail sync failed for account {accountId}","exception":{},"CustomMessage":"Cron mail sync failed for account 6"}}
{"reqId":"NC4o0pvk1VBZMpMZlJmS","level":3,"time":"June 15, 2024 07:50:03","remoteAddr":"","user":"--","app":"richdocuments","method":"","url":"--","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to cloud.tellurix.eu port 443 after 4 ms: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.tellurix.eu/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","userAgent":"--","version":"29.0.2.2","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 7: Failed to connect to cloud.tellurix.eu port 443 after 4 ms: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.tellurix.eu/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","Code":0,"Trace":[{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":142,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":123,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":66,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":333,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":169,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":169,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/apps/richdocuments/lib/Backgroundjobs/ObtainCapabilities.php","line":42,"function":"fetchFromRemote","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/Job.php","line":80,"function":"run","class":"OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/cron.php","line":176,"function":"execute","class":"OCP\\BackgroundJob\\TimedJob","type":"->"}],"File":"/mnt/vol-sdb/www/cloud.tellurix.eu/html/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to cloud.tellurix.eu port 443 after 4 ms: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.tellurix.eu/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to cloud.tellurix.eu port 443 after 4 ms: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://cloud.tellurix.eu/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
?php
$CONFIG = array (
'instanceid' => 'xxxxxxxxxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => 'xxxxxxxxxxxxxx',
1 => 'cloud.tellurix.eu',
2 => 'localhost',
),
'datadirectory' => '/var/www/cloud.tellurix.eu/html/nextcloud-data',
'dbtype' => 'mysql',
'version' => '29.0.2.2',
'overwrite.cli.url' => 'https://cloud.tellurix.eu',
'log_type' => 'file',
'logfile' => '/var/www/cloud.tellurix.eu/html/nextcloud.log',
'loglevel' => 2,
'logdateformat' => 'F d, Y H:i:s',
'default_phone_region' => 'FR',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'adnext',
'dbpassword' => 'xxxxxx',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_smtptimeout' => '30',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'xxxxxx',
'mail_domain' => 'free.fr',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.free.fr',
'mail_smtpport' => '465',
'mail_smtpname' => 'xxxxx',
'mail_smtppassword' => 'xxxxxxx',
'mail_smtpauthtype' => 'LOGIN',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'maintenance' => false,
'theme' => '',
);
The output of your Apache/nginx/system log in /var/log/____:
[Fri Jun 14 21:58:50.952971 2024] [php:notice] [pid 642359] [client 51.15.135.186:59922] richdocumentscode (proxy.php) error exit, PID: 642359, Message: File oc_tmp_NjDpNh-.xlsx is larger than maximum up-load file-size
[Fri Jun 14 21:59:02.796556 2024] [php:notice] [pid 642319] [client 51.15.135.186:35058] richdocumentscode (proxy.php) error exit, PID: 642319, Message: File oc_tmp_8Fo79t-.pptx is larger than maximum up-load file-size
[Fri Jun 14 21:59:17.391228 2024] [php:warn] [pid 641649] [client 51.15.135.186:44128] PHP Warning: POST Content-Length of 25441503 bytes exceeds the limit of 8388608 bytes in Unknown on line 0
[Fri Jun 14 21:59:25.098655 2024] [php:warn] [pid 642459] [client 51.15.135.186:52452] PHP Warning: POST Content-Length of 10600373 bytes exceeds the limit of 8388608 bytes in Unknown on line 0
[Fri Jun 14 21:59:34.137710 2024] [php:warn] [pid 642327] [client 51.15.135.186:52480] PHP Warning: POST Content-Length of 11670312 bytes exceeds the limit of 8388608 bytes in Unknown on line 0
[Fri Jun 14 21:59:47.539952 2024] [php:warn] [pid 642459] [client 51.15.135.186:43632] PHP Warning: POST Content-Length of 9932265 bytes exceeds the limit of 8388608 bytes in Unknown on line 0
[Fri Jun 14 21:59:50.723677 2024] [php:warn] [pid 642357] [client 51.15.135.186:43646] PHP Warning: POST Content-Length of 10017264 bytes exceeds the limit of 8388608 bytes in Unknown on line 0
[Fri Jun 14 21:59:53.507001 2024] [php:notice] [pid 642327] [client 51.15.135.186:43658] richdocumentscode (proxy.php) error exit, PID: 642327, Message: File oc_tmp_86pcb8-.docx is larger than maximum up-load file-size
[Fri Jun 14 21:59:54.070033 2024] [php:notice] [pid 647581] [client 51.15.135.186:43670] richdocumentscode (proxy.php) error exit, PID: 647581, Message: File oc_tmp_22BQ6g-.pptx is larger than maximum up-load file-size
[Fri Jun 14 22:00:00.226102 2024] [php:notice] [pid 642319] [client 51.15.135.186:54664] richdocumentscode (proxy.php) error exit, PID: 642319, Message: File oc_tmp_nxZPAy-.pptx is larger than maximum up-load file-size
[Fri Jun 14 22:00:01.154416 2024] [php:warn] [pid 641649] [client 51.15.135.186:54670] PHP Warning: POST Content-Length of 12855268 bytes exceeds the limit of 8388608 bytes in Unknown on line 0
[Fri Jun 14 22:00:26.285131 2024] [mpm_prefork:notice] [pid 641645] AH00170: caught SIGWINCH, shutting down gracefully
kit-642673-642673 2024-06-14 22:00:26.297618 +0000 [ kit_spare_004 ] SIG kit-654409-654409 2024-06-14 22:00:26.346139 +0000 [ kit_spare_151 ] SIG Shutdown signal received: SIGTERM
Shutdown signal received: SIGTERM
kit-642671-642671 2024-06-14 22:00:26.297663 +0000 [ kit_spare_002 ] SIG Shutdown signal received: SIGTERMkit-642672-642672 2024-06-14 22:00:26.297692 +0000 [ kit_spare_003 ] SIG
Shutdown signal received: SIGTERM
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
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