# \#whiteboard-app **URL:** https://help.nextcloud.com/tag/whiteboard-app/239.md [Latest](https://help.nextcloud.com/latest.md) · [Categories](https://help.nextcloud.com/categories.md) · [Tags](https://help.nextcloud.com/tags.md) --- ## [Just installed whiteboard app, whiteboards not saved (offline warning)](https://help.nextcloud.com/t/just-installed-whiteboard-app-whiteboards-not-saved-offline-warning/234707)
**Author:** [@sargue](https://help.nextcloud.com/u/sargue)\ **Replies:** 11\ **Last updated:** [April 10, 2026, 8:41am UTC](https://help.nextcloud.com/t/just-installed-whiteboard-app-whiteboards-not-saved-offline-warning/234707 "2026-04-10T08:41:07Z")
▶ Support intro Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. :heart: The Basics Nextcloud Server version (e.g., 29.x.x): 31.0.10 … --- ## [Whiteboard (or other apps) default settings configuration](https://help.nextcloud.com/t/whiteboard-or-other-apps-default-settings-configuration/241509)
**Author:** [@alimmroth](https://help.nextcloud.com/u/alimmroth)\ **Replies:** 2\ **Last updated:** [March 9, 2026, 3:25pm UTC](https://help.nextcloud.com/t/whiteboard-or-other-apps-default-settings-configuration/241509 "2026-03-09T15:25:14Z")
▶ Support intro The Basics Nextcloud Server version (e.g., 29.x.x): 31 - 33 Operating system and version (e.g., Ubuntu 24.04): Debian 13 Web server and version (e.g, Apache 2.4.25): Apache Installation method (e… --- ## [exceed websocket payload limit(2mb).](https://help.nextcloud.com/t/exceed-websocket-payload-limit-2mb/240777)
**Author:** [@hexagon1001](https://help.nextcloud.com/u/hexagon1001)\ **Replies:** 0\ **Last updated:** [February 22, 2026, 11:16am UTC](https://help.nextcloud.com/t/exceed-websocket-payload-limit-2mb/240777 "2026-02-22T11:16:49Z")
▶ Support intro whiteboard app and collaboration is now good work. i just concern this error. I would like to know the cause and solution to this problem. my hosting environment is following: OS : debian 13 AIO conta… --- ## [Whiteboard app not loading](https://help.nextcloud.com/t/whiteboard-app-not-loading/238151)
**Author:** [@Grom](https://help.nextcloud.com/u/Grom)\ **Replies:** 1\ **Last updated:** [January 4, 2026, 2:56pm UTC](https://help.nextcloud.com/t/whiteboard-app-not-loading/238151 "2026-01-04T14:56:39Z")
The Basics Nextcloud Server version: 32.0.3 Operating system and version: AIO 12.3.0 Web server and version: AIO default Reverse proxy and version: none PHP version: 8.3.28 Is this the first time you’ve s… --- ## [How do I setup the WebSocket server for Whiteboard real-time collaboration?](https://help.nextcloud.com/t/how-do-i-setup-the-websocket-server-for-whiteboard-real-time-collaboration/229171)
**Author:** [@jvantslot](https://help.nextcloud.com/u/jvantslot)\ **Replies:** 2\ **Last updated:** [July 24, 2025, 2:13pm UTC](https://help.nextcloud.com/t/how-do-i-setup-the-websocket-server-for-whiteboard-real-time-collaboration/229171 "2025-07-24T14:13:06Z")
I’m running Nextcloud Hub 10 on a VM running Rocky Linux 9. How would I go about installing and configuring the WebSocket server for the Whiteboard for this install? I’m confused by the documentation as it seems to ass… --- ## [Whiteboard (Nextcloud AIO 31.0.6) – No access to Library / Cannot import Excalidraw sets](https://help.nextcloud.com/t/whiteboard-nextcloud-aio-31-0-6-no-access-to-library-cannot-import-excalidraw-sets/228365)
**Author:** [@vawaver](https://help.nextcloud.com/u/vawaver)\ **Replies:** 1\ **Last updated:** [July 11, 2025, 4:40pm UTC](https://help.nextcloud.com/t/whiteboard-nextcloud-aio-31-0-6-no-access-to-library-cannot-import-excalidraw-sets/228365 "2025-07-11T16:40:46Z")
Whiteboard (Nextcloud AIO 31.0.6) – No access to Library / Cannot import Excalidraw sets Environment: Component Version Nextcloud AIO 31.0.6 (latest as of 07/2025) Server OS CachyOS (Arch-based Linux) Whitebo… --- ## [Whiteboard problem after upgrading to Nextcloud 31 (Hub 10)](https://help.nextcloud.com/t/whiteboard-problem-after-upgrading-to-nextcloud-31-hub-10/226424)
**Author:** [@vawaver](https://help.nextcloud.com/u/vawaver)\ **Replies:** 9\ **Last updated:** [June 24, 2025, 8:07am UTC](https://help.nextcloud.com/t/whiteboard-problem-after-upgrading-to-nextcloud-31-hub-10/226424 "2025-06-24T08:07:19Z")
After upgrading from Nextcloud 30 AIO (Hub 9) to Nextcloud 31 AIO (Hub 10) , the upgrade itself went fine — but I ran into a problem with the Whiteboard app. I didn’t want to go off-topic in the original thread where I… --- ## [Whiteboard on NC 30 (Hub 9) not saving](https://help.nextcloud.com/t/whiteboard-on-nc-30-hub-9-not-saving/207209)
**Author:** [@Qualitymix](https://help.nextcloud.com/u/Qualitymix)\ **Replies:** 29\ **Last updated:** [June 17, 2025, 6:14pm UTC](https://help.nextcloud.com/t/whiteboard-on-nc-30-hub-9-not-saving/207209 "2025-06-17T18:14:35Z")
I’m having difficulty getting whiteboard to work properly. The whiteboard application opens okay, but when I close a board I’ve worked on, the file is not saved. I believe this is also affecting my server’s ability to … --- ## [Whiteboard: no actual embeds, but links](https://help.nextcloud.com/t/whiteboard-no-actual-embeds-but-links/226071)
**Author:** [@koying](https://help.nextcloud.com/u/koying)\ **Replies:** 0\ **Last updated:** [June 1, 2025, 9:36am UTC](https://help.nextcloud.com/t/whiteboard-no-actual-embeds-but-links/226071 "2025-06-01T09:36:27Z")
Maybe I miss something, but trying to use web embeds only shows me links, at least for youtube videos: Doing the same on the excalidraw demo provides me an actual embed Is it a limitation of the open source code … --- ## [nextcloud-aio-whiteboard /.npm/\_logs write error, container will not start](https://help.nextcloud.com/t/nextcloud-aio-whiteboard-npm-logs-write-error-container-will-not-start/226027)
**Author:** [@Lysaer](https://help.nextcloud.com/u/Lysaer)\ **Replies:** 0\ **Last updated:** [May 31, 2025, 9:43am UTC](https://help.nextcloud.com/t/nextcloud-aio-whiteboard-npm-logs-write-error-container-will-not-start/226027 "2025-05-31T09:43:11Z")
I am using the latest version of Nexcloud AIO in Windows Docker Upon startup the nextcloud-aio-whiteboard container will not start and it shows this error message Connection to nextcloud-aio-redis (172.18.0.6) 6379 po… --- ## [Whiteboard unter NC 31](https://help.nextcloud.com/t/whiteboard-unter-nc-31/223793)
**Author:** [@thomas\_nc](https://help.nextcloud.com/u/thomas_nc)\ **Replies:** 1\ **Last updated:** [April 29, 2025, 7:50am UTC](https://help.nextcloud.com/t/whiteboard-unter-nc-31/223793 "2025-04-29T07:50:15Z")
Hallo! Ich habe NC 31 installiert. Habe die App “Whiteboard” installiert. Ich finde aber nirgendwo ein Icon? Was ist falsch? Läuft Whiteboard unter 31 gar nicht? --- ## [Layers are not working for image from Smart Picker](https://help.nextcloud.com/t/layers-are-not-working-for-image-from-smart-picker/222597)
**Author:** [@ETNyx](https://help.nextcloud.com/u/ETNyx)\ **Replies:** 0\ **Last updated:** [April 13, 2025, 12:14pm UTC](https://help.nextcloud.com/t/layers-are-not-working-for-image-from-smart-picker/222597 "2025-04-13T12:14:30Z")
First time using Whiteboard app, I wanted to make some notes over image, unfortunately integrated Insert image have huge compression (huge image 1800x8000px 5MB,…) and image is utterly unusable, so I tried to add image u… --- ## [Whiteboard accessing form external ip](https://help.nextcloud.com/t/whiteboard-accessing-form-external-ip/222385)
**Author:** [@Jakub\_Wasik](https://help.nextcloud.com/u/Jakub_Wasik)\ **Replies:** 3\ **Last updated:** [April 11, 2025, 7:58pm UTC](https://help.nextcloud.com/t/whiteboard-accessing-form-external-ip/222385 "2025-04-11T19:58:35Z")
The Basics Nextcloud Server version (e.g., 29.x.x): -30.0.8 Operating system and version (e.g., Ubuntu 24.04): Ubuntu 24.04 Is this the first time you’ve seen this error? (Yes / No): Yes When did this problem see… --- ## [Whiteboard app for Android?](https://help.nextcloud.com/t/whiteboard-app-for-android/207478)
**Author:** [@jordandsullivan](https://help.nextcloud.com/u/jordandsullivan)\ **Replies:** 5\ **Last updated:** [February 27, 2025, 5:59am UTC](https://help.nextcloud.com/t/whiteboard-app-for-android/207478 "2025-02-27T05:59:15Z")
I looked around the Github and open questions here, but I couldn’t find any way to access a frontend or standard installation for Whiteboard without needing to build the project from source. Does this exist? --- ## [Whiteboard - where is the data stored?](https://help.nextcloud.com/t/whiteboard-where-is-the-data-stored/217930)
**Author:** [@Ruebezahl](https://help.nextcloud.com/u/Ruebezahl)\ **Replies:** 0\ **Last updated:** [February 20, 2025, 8:56am UTC](https://help.nextcloud.com/t/whiteboard-where-is-the-data-stored/217930 "2025-02-20T08:56:01Z")
I have only the question: where is the data stored when I create a whitboard file? Background: in the file list the whiteboard files are always 0 byte (and if I download them they are empty). But when I open them in the … --- ## [ECONNREFUSED 127.0.1.1:80](https://help.nextcloud.com/t/econnrefused-127-0-1-1-80/217232)
**Author:** [@ToontjeM](https://help.nextcloud.com/u/ToontjeM)\ **Replies:** 4\ **Last updated:** [February 11, 2025, 4:14pm UTC](https://help.nextcloud.com/t/econnrefused-127-0-1-1-80/217232 "2025-02-11T16:14:42Z")
Yes, i am running on HTTP instead of HTTPS. It’s fully local here in my lab and i am the only user. :wink: Backend running. Whenever i want to access a whiteboard file i get FetchError: http://mynextcloudurl/index.php/… --- ## [Whiteboard Server](https://help.nextcloud.com/t/whiteboard-server/214860)
**Author:** [@tyler\_h](https://help.nextcloud.com/u/tyler_h)\ **Replies:** 1\ **Last updated:** [January 16, 2025, 6:22pm UTC](https://help.nextcloud.com/t/whiteboard-server/214860 "2025-01-16T18:22:10Z")
Trying to get the whiteboard feature working and need to install the backend server. On this page, GitHub - nextcloud/whiteboard: Create & collaborate on an infinite canvas! In my /var/www/nextcloud folder - I have com… --- ## [Whiteboard server. Failed to verify the connection: websocket error](https://help.nextcloud.com/t/whiteboard-server-failed-to-verify-the-connection-websocket-error/213193)
**Author:** [@LosHunterros](https://help.nextcloud.com/u/LosHunterros)\ **Replies:** 2\ **Last updated:** [December 22, 2024, 11:40am UTC](https://help.nextcloud.com/t/whiteboard-server-failed-to-verify-the-connection-websocket-error/213193 "2024-12-22T11:40:39Z")
Nextcloud Server version (e.g., 29.x.x): 30.0.2 Operating system and version (e.g., Ubuntu 24.04): Ubuntu 24.04.1 Web server and version (e.g, Apache 2.4.25): Apache/2.4.58 PHP version (e.g, 8.3): 8.3 Is thi… --- ## [TypeError: Cannot read properties of undefined (reading 'user')](https://help.nextcloud.com/t/typeerror-cannot-read-properties-of-undefined-reading-user/213127)
**Author:** [@Vitaliy\_Tsikalov](https://help.nextcloud.com/u/Vitaliy_Tsikalov)\ **Replies:** 0\ **Last updated:** [December 20, 2024, 6:14pm UTC](https://help.nextcloud.com/t/typeerror-cannot-read-properties-of-undefined-reading-user/213127 "2024-12-20T18:14:04Z")
The board server hangs after some time. This error: file:///root/whiteboard/websocket\_server/SocketManager.js:160 user: data.user, ^ TypeError: Cannot read properties of undefined (reading ‘user’) at file:///root/wh… --- ## [Failed to verify the connection: websocket error in Whiteboard settings](https://help.nextcloud.com/t/failed-to-verify-the-connection-websocket-error-in-whiteboard-settings/206470)
**Author:** [@kaneki.638](https://help.nextcloud.com/u/kaneki.638)\ **Replies:** 10\ **Last updated:** [November 26, 2024, 7:08pm UTC](https://help.nextcloud.com/t/failed-to-verify-the-connection-websocket-error-in-whiteboard-settings/206470 "2024-11-26T19:08:07Z")
Hi, I’ve configured my Whiteboard in local node ( GitHub - nextcloud/whiteboard: Create & collaborate on an infinite canvas!), and when I ran curl: user@nextcloud-lab# curl -v https://nextcloud-lab.local:3002 Host ne… --- ## [Images are not saved](https://help.nextcloud.com/t/images-are-not-saved/209101)
**Author:** [@MichaelFliegner](https://help.nextcloud.com/u/MichaelFliegner)\ **Replies:** 0\ **Last updated:** [November 5, 2024, 5:00pm UTC](https://help.nextcloud.com/t/images-are-not-saved/209101 "2024-11-05T17:00:08Z")
Support introSorry to hear you’re facing problems :slightly\_frowning\_face: help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where … --- ## [Issue with Whiteboard AIO - File Downloaded not opened?](https://help.nextcloud.com/t/issue-with-whiteboard-aio-file-downloaded-not-opened/206315)
**Author:** [@Gawk8992](https://help.nextcloud.com/u/Gawk8992)\ **Replies:** 2\ **Last updated:** [October 9, 2024, 3:32pm UTC](https://help.nextcloud.com/t/issue-with-whiteboard-aio-file-downloaded-not-opened/206315 "2024-10-09T15:32:13Z")
Hey, First of all, thank you for the great open-source product; I really love Nextcloud! QUESTION: I can create a new whiteboard, but when I click “OK,” the file is downloaded instead of opening. Version: Nextcloud AI… --- ## [Error Mesage, whiteboard.svg](https://help.nextcloud.com/t/error-mesage-whiteboard-svg/205140)
**Author:** [@Emre\_Akin](https://help.nextcloud.com/u/Emre_Akin)\ **Replies:** 1\ **Last updated:** [September 28, 2024, 1:37pm UTC](https://help.nextcloud.com/t/error-mesage-whiteboard-svg/205140 "2024-09-28T13:37:39Z")
I didnt fix it. Search at google and git but didnt fix. is that any help “RuntimeException image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/nextcloud” --- ## [Whiteboard (Excalidraw) and sandwich menu](https://help.nextcloud.com/t/whiteboard-excalidraw-and-sandwich-menu/204962)
**Author:** [@llaumgui](https://help.nextcloud.com/u/llaumgui)\ **Replies:** 0\ **Last updated:** [September 26, 2024, 9:25am UTC](https://help.nextcloud.com/t/whiteboard-excalidraw-and-sandwich-menu/204962 "2024-09-26T09:25:41Z")
Hi, In native Excalidraw, the left sandwich menu allow changing theme (light / dark) and switch language. But with the Nextcloud version, the sandwich menu hasn’t these options. Is there a way to have full options ? Cha… --- ## [NC30 Whiteboard Timeout](https://help.nextcloud.com/t/nc30-whiteboard-timeout/204291)
**Author:** [@ncuserm](https://help.nextcloud.com/u/ncuserm)\ **Replies:** 1\ **Last updated:** [September 21, 2024, 2:47am UTC](https://help.nextcloud.com/t/nc30-whiteboard-timeout/204291 "2024-09-21T02:47:14Z")
Support introSorry to hear you’re facing problems :slightly\_frowning\_face: help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where … --- ## [Repeating error message after upgrading to Nextcloud 30:](https://help.nextcloud.com/t/repeating-error-message-after-upgrading-to-nextcloud-30/204095)
**Author:** [@BillTNZ](https://help.nextcloud.com/u/BillTNZ)\ **Replies:** 2\ **Last updated:** [September 16, 2024, 11:17am UTC](https://help.nextcloud.com/t/repeating-error-message-after-upgrading-to-nextcloud-30/204095 "2024-09-16T11:17:59Z")
\[The output of your Nextcloud log in Admin \> Logging: RuntimeException image not found: image:apps/whiteboard.svg webroot: serverroot:/var/www/html/nextcloud Any solution? --- ## [Whiteboard integration app - can a Talk's guest edit and draw?](https://help.nextcloud.com/t/whiteboard-integration-app-can-a-talks-guest-edit-and-draw/169023)
**Author:** [@m12cpl](https://help.nextcloud.com/u/m12cpl)\ **Replies:** 0\ **Last updated:** [August 28, 2023, 9:45am UTC](https://help.nextcloud.com/t/whiteboard-integration-app-can-a-talks-guest-edit-and-draw/169023 "2023-08-28T09:45:49Z")
I have the newest Nextcloud up and running on my host. I have installed the Whiteboard integration app. I have created a Whiteboard file (test-board.whiteboard) and shared it in the Talk’s conversation. So far so good… --- ## [Whiteboard app disappointing](https://help.nextcloud.com/t/whiteboard-app-disappointing/114107)
**Author:** [@Myrwhydden](https://help.nextcloud.com/u/Myrwhydden)\ **Replies:** 9\ **Last updated:** [August 7, 2023, 12:53pm UTC](https://help.nextcloud.com/t/whiteboard-app-disappointing/114107 "2023-08-07T12:53:06Z")
Updated to version 21 today. The whiteboard was very prominently featured in the presentation. Now, first point: if you want install it you get the message “untested”. ??? Hype for an app which is untested? Well, install… --- ## [Whiteboard Integration v0.0.15 behind a load balancer](https://help.nextcloud.com/t/whiteboard-integration-v0-0-15-behind-a-load-balancer/140977)
**Author:** [@bartel](https://help.nextcloud.com/u/bartel)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 3:44pm UTC](https://help.nextcloud.com/t/whiteboard-integration-v0-0-15-behind-a-load-balancer/140977 "2022-06-21T15:44:17Z")
Has anyone tested the upcoming version 0.0.15 yet, with Spacedeck as a standalone server and Nextcloud running behind a load balancer? This seems very promising :slight\_smile: --- ## [NC 21 Whiteboard Integration Error](https://help.nextcloud.com/t/nc-21-whiteboard-integration-error/109462)
**Author:** [@flotillaropes](https://help.nextcloud.com/u/flotillaropes)\ **Replies:** 20\ **Last updated:** [February 15, 2022, 6:13am UTC](https://help.nextcloud.com/t/nc-21-whiteboard-integration-error/109462 "2022-02-15T06:13:19Z")
Nextcloud version (eg, 20.0.5): 21 Operating system and version (eg, Ubuntu 20.04): Raspbian GNU/Linux 10 (buster) Apache or nginx version (eg, Apache 2.4.25): nginx/1.14.2 PHP version (eg, 7.4): v7.4.15 The issue… [Next page](https://help.nextcloud.com/tag/whiteboard-app/239.md?match_all_tags=true&page=1&tags%5B%5D=whiteboard-app)