# \#nc19 **URL:** https://help.nextcloud.com/tag/nc19/193.md [Latest](https://help.nextcloud.com/latest.md) · [Categories](https://help.nextcloud.com/categories.md) · [Tags](https://help.nextcloud.com/tags.md) --- ## [Occ:user setting to set email's account](https://help.nextcloud.com/t/occ-user-setting-to-set-emails-account/223006)
**Author:** [@vocaltech](https://help.nextcloud.com/u/vocaltech)\ **Replies:** 2\ **Last updated:** [April 18, 2025, 9:02pm UTC](https://help.nextcloud.com/t/occ-user-setting-to-set-emails-account/223006 "2025-04-18T21:02:34Z")
▶ Support intro The Basics Nextcloud Server version (e.g., 29.x.x): 19 Operating system and version (e.g., Ubuntu 24.04): Debian Buster Web server and version (e.g, Apache 2.4.25): Apache 2.4.59 Reverse proxy an… --- ## [A search possibility after visiting a direct link](https://help.nextcloud.com/t/a-search-possibility-after-visiting-a-direct-link/209995)
**Author:** [@janvl](https://help.nextcloud.com/u/janvl)\ **Replies:** 5\ **Last updated:** [January 28, 2025, 9:10pm UTC](https://help.nextcloud.com/t/a-search-possibility-after-visiting-a-direct-link/209995 "2025-01-28T21:10:30Z")
I have just installed the search-app(s) in nc 19 and this seems ok. Now the user wants to show the search when a visitor clicks a direct link. The direct link, links to a city-council-archive with documents that are vi… --- ## [Internal Server Error The server was unable to complete your request. If this happens again, please send the technical details below to the server administrator. More details can be found in the server log](https://help.nextcloud.com/t/internal-server-error-the-server-was-unable-to-complete-your-request-if-this-happens-again-please-send-the-technical-details-below-to-the-server-administrator-more-details-can-be-found-in-the-server-log/96957)
**Author:** [@Saiks](https://help.nextcloud.com/u/Saiks)\ **Replies:** 29\ **Last updated:** [December 3, 2024, 10:15am UTC](https://help.nextcloud.com/t/internal-server-error-the-server-was-unable-to-complete-your-request-if-this-happens-again-please-send-the-technical-details-below-to-the-server-administrator-more-details-can-be-found-in-the-server-log/96957 "2024-12-03T10:15:58Z")
Support introSorry to hear you’re facing problems :slightly\_frowning\_face: help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where … --- ## [Virtual files. Initial sync very slow](https://help.nextcloud.com/t/virtual-files-initial-sync-very-slow/116661)
**Author:** [@wonx](https://help.nextcloud.com/u/wonx)\ **Replies:** 5\ **Last updated:** [October 31, 2024, 1:55am UTC](https://help.nextcloud.com/t/virtual-files-initial-sync-very-slow/116661 "2024-10-31T01:55:25Z")
Hello, I am using Nextcloud 19.0.2 on a docker container, in a machine that I use as a NAS. Most of the relevant folders are added using the External Storage plugin. Today, I discovered that Virtual Files is a new feat… --- ## [NC19 SQLSTATE\[42000\]: Syntax error or access violation: 1071 Specified key was too long; max key length is 1000 bytes while executing 'CREATE INDEX properties\_path\_index ON oc\_properties (userid, propertypath)'](https://help.nextcloud.com/t/nc19-sqlstate-42000-syntax-error-or-access-violation-1071-specified-key-was-too-long-max-key-length-is-1000-bytes-while-executing-create-index-properties-path-index-on-oc-properties-userid-propertypath/89943)
**Author:** [@enrico.tagliavini](https://help.nextcloud.com/u/enrico.tagliavini)\ **Replies:** 13\ **Last updated:** [August 25, 2024, 4:30pm UTC](https://help.nextcloud.com/t/nc19-sqlstate-42000-syntax-error-or-access-violation-1071-specified-key-was-too-long-max-key-length-is-1000-bytes-while-executing-create-index-properties-path-index-on-oc-properties-userid-propertypath/89943 "2024-08-25T16:30:07Z")
Nextcloud version: 19.0.1 Operating system and version: CentOS 7 Apache version: httpd 2.4.34-18 PHP version: 7.3 MariaDB version: 5.5.65 This morning I updated from NC 18.0.7 (everything working, no warnings repo… --- ## [Updates not showing up in Overview Settings](https://help.nextcloud.com/t/updates-not-showing-up-in-overview-settings/104510)
**Author:** [@hessercan](https://help.nextcloud.com/u/hessercan)\ **Replies:** 8\ **Last updated:** [August 3, 2024, 10:55am UTC](https://help.nextcloud.com/t/updates-not-showing-up-in-overview-settings/104510 "2024-08-03T10:55:21Z")
Support introSorry to hear you’re facing problems :slightly\_frowning\_face: help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where … --- ## [Sending calendar invite from Nextcloud user email addresses with '+' character does not work](https://help.nextcloud.com/t/sending-calendar-invite-from-nextcloud-user-email-addresses-with-character-does-not-work/89220)
**Author:** [@bernard](https://help.nextcloud.com/u/bernard)\ **Replies:** 2\ **Last updated:** [July 30, 2024, 6:18am UTC](https://help.nextcloud.com/t/sending-calendar-invite-from-nextcloud-user-email-addresses-with-character-does-not-work/89220 "2024-07-30T06:18:23Z")
Support introSorry to hear you’re facing problems :slightly\_frowning\_face: help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where … --- ## [Help with occ db:add-missing-indices](https://help.nextcloud.com/t/help-with-occ-db-add-missing-indices/90696)
**Author:** [@Alar\_East](https://help.nextcloud.com/u/Alar_East)\ **Replies:** 10\ **Last updated:** [July 21, 2024, 4:18pm UTC](https://help.nextcloud.com/t/help-with-occ-db-add-missing-indices/90696 "2024-07-21T16:18:49Z")
hi, after nextcloud update 19.0.1 i have error: Missing index “properties\_path\_index” in table “oc\_properties”. If i sudo ae php occ db:add-missing-indices then i get error: PHP Parse error: syntax error, unexpected … --- ## [Can't start Nextcloud because the version of the data is higher than the docker image version and downgrading is not supported](https://help.nextcloud.com/t/cant-start-nextcloud-because-the-version-of-the-data-is-higher-than-the-docker-image-version-and-downgrading-is-not-supported/109438)
**Author:** [@reibuehl](https://help.nextcloud.com/u/reibuehl)\ **Replies:** 7\ **Last updated:** [June 22, 2024, 6:39am UTC](https://help.nextcloud.com/t/cant-start-nextcloud-because-the-version-of-the-data-is-higher-than-the-docker-image-version-and-downgrading-is-not-supported/109438 "2024-06-22T06:39:09Z")
Nextcloud version (eg, 20.0.5): 19.0.3.1 Operating system and version (eg, Ubuntu 20.04): Docker Image 19.0.3.1 Apache or nginx version (eg, Apache 2.4.25): Docker Image 19.0.3.1 PHP version (eg, 7.4): Docker Image 1… --- ## [Stuck on Step 3 when updating from 18.0.6 to 19.0.1](https://help.nextcloud.com/t/stuck-on-step-3-when-updating-from-18-0-6-to-19-0-1/89734)
**Author:** [@Ray\_Fielding](https://help.nextcloud.com/u/Ray_Fielding)\ **Replies:** 5\ **Last updated:** [May 24, 2024, 8:54pm UTC](https://help.nextcloud.com/t/stuck-on-step-3-when-updating-from-18-0-6-to-19-0-1/89734 "2024-05-24T20:54:13Z")
I’m trying to up 19.0.1 from 18.0.6 (running in unraid) and I get presented with this screen when I click on the open updater button. I’ve waited and tried to refresh the screen multiple times but it’s been stuck at this… --- ## [Desktop client forever "waiting to start syncing"](https://help.nextcloud.com/t/desktop-client-forever-waiting-to-start-syncing/90988)
**Author:** [@bovender](https://help.nextcloud.com/u/bovender)\ **Replies:** 29\ **Last updated:** [April 30, 2024, 6:41am UTC](https://help.nextcloud.com/t/desktop-client-forever-waiting-to-start-syncing/90988 "2024-04-30T06:41:21Z")
My desktop client is stuck forever “waiting to start syncing”, what might be the problem? My server was a 19.0.1 and is now a 19.0.2 docker container, my database is a Postgres docker container (built from the official … --- ## [iOS app: Scan document ends up as low quality file](https://help.nextcloud.com/t/ios-app-scan-document-ends-up-as-low-quality-file/97021)
**Author:** [@Oleterno](https://help.nextcloud.com/u/Oleterno)\ **Replies:** 2\ **Last updated:** [April 25, 2024, 12:47pm UTC](https://help.nextcloud.com/t/ios-app-scan-document-ends-up-as-low-quality-file/97021 "2024-04-25T12:47:05Z")
I have been using the scan document feature in the nextcloud app for quite a while and have been very satisfied with it. That is until today when I tried to scan a document but the end result was a file with very low qua… --- ## [Nextcloud19.0.0 share folder with users not support Chinese character](https://help.nextcloud.com/t/nextcloud19-0-0-share-folder-with-users-not-support-chinese-character/86769)
**Author:** [@vechie](https://help.nextcloud.com/u/vechie)\ **Replies:** 3\ **Last updated:** [April 9, 2024, 2:59am UTC](https://help.nextcloud.com/t/nextcloud19-0-0-share-folder-with-users-not-support-chinese-character/86769 "2024-04-09T02:59:37Z")
Operating system : CentOS Linux release 7.8.2003 (Core) Web server: httpd 2.4.43 Database: mariadb 10.5.4 PHP version: php7.2 fresh install wget https://download.nextcloud.com/server/releases/nextcloud-19.0.0.zi… --- ## ["TypeError: Argument 2 passed to OC\_App::executeRepairSteps() must be of the type array, null given..." when updating apps](https://help.nextcloud.com/t/typeerror-argument-2-passed-to-oc-app-executerepairsteps-must-be-of-the-type-array-null-given-when-updating-apps/87295)
**Author:** [@4slam](https://help.nextcloud.com/u/4slam)\ **Replies:** 12\ **Last updated:** [April 8, 2024, 6:28am UTC](https://help.nextcloud.com/t/typeerror-argument-2-passed-to-oc-app-executerepairsteps-must-be-of-the-type-array-null-given-when-updating-apps/87295 "2024-04-08T06:28:17Z")
In Nextcloud 19 with PHP 7.3.19, updating apps using occ (command line) results in the following “unhandled exception.” It seems to leave the apps in a state that keeps them from appearing in the occ app:listlisting as w… --- ## [What path to use with external storage](https://help.nextcloud.com/t/what-path-to-use-with-external-storage/95729)
**Author:** [@SPOautos](https://help.nextcloud.com/u/SPOautos)\ **Replies:** 1\ **Last updated:** [April 6, 2024, 2:32am UTC](https://help.nextcloud.com/t/what-path-to-use-with-external-storage/95729 "2024-04-06T02:32:23Z")
Support introSorry to hear you’re facing problems :slightly\_frowning\_face: help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where … --- ## [Web console shows upgrade available, but OCC says latest already installed](https://help.nextcloud.com/t/web-console-shows-upgrade-available-but-occ-says-latest-already-installed/88439)
**Author:** [@oucil](https://help.nextcloud.com/u/oucil)\ **Replies:** 8\ **Last updated:** [April 2, 2024, 10:48pm UTC](https://help.nextcloud.com/t/web-console-shows-upgrade-available-but-occ-says-latest-already-installed/88439 "2024-04-02T22:48:31Z")
My status output is as follows… - installed: true - version: 19.0.0.12 - versionstring: 19.0.0 - edition: The admin web console status page indicates that an update for 19.0.1 is available, however when I run .… --- ## [Run 'occ files-scan --all' automatically in docker container](https://help.nextcloud.com/t/run-occ-files-scan-all-automatically-in-docker-container/100429)
**Author:** [@matt777](https://help.nextcloud.com/u/matt777)\ **Replies:** 4\ **Last updated:** [April 1, 2024, 5:07am UTC](https://help.nextcloud.com/t/run-occ-files-scan-all-automatically-in-docker-container/100429 "2024-04-01T05:07:20Z")
Nextcloud version 19.0.1: Operating system and version (Arch): I set up Nextcloud on a linux server with docker. Is there any chance to run the command occ files-scan --all with some “changes” inside the web interface … --- ## [Unable to upload or create new directory in some folders](https://help.nextcloud.com/t/unable-to-upload-or-create-new-directory-in-some-folders/91877)
**Author:** [@iannschong](https://help.nextcloud.com/u/iannschong)\ **Replies:** 0\ **Last updated:** [September 9, 2020, 10:05pm UTC](https://help.nextcloud.com/t/unable-to-upload-or-create-new-directory-in-some-folders/91877 "2020-09-09T22:05:18Z")
Nextcloud version: 19 Operating system and version: Ubuntu 20.04 on Google Cloud VM Apache or nginx version: Apache 2.4.41 PHP version: 7.4.3 The issue you are facing: I am able to create new folders and upload file… --- ## [Progress on occ db:convert-filecache-bigint](https://help.nextcloud.com/t/progress-on-occ-db-convert-filecache-bigint/104006)
**Author:** [@mlohr](https://help.nextcloud.com/u/mlohr)\ **Replies:** 2\ **Last updated:** [February 27, 2024, 4:07am UTC](https://help.nextcloud.com/t/progress-on-occ-db-convert-filecache-bigint/104006 "2024-02-27T04:07:16Z")
Software stack: Nextcloud version: 19.0.6 (docker → on d.hub) Operating system and version: Synology DS DS1813+ (DSM 6.2.3-25426 Update 3) Apache or nginx version: n.a. PHP version: 7.2.29 Docker version: 18.09 MariaDB… --- ## [Flow: files uploaded in specific folder](https://help.nextcloud.com/t/flow-files-uploaded-in-specific-folder/97774)
**Author:** [@Lox](https://help.nextcloud.com/u/Lox)\ **Replies:** 8\ **Last updated:** [February 3, 2024, 4:22pm UTC](https://help.nextcloud.com/t/flow-files-uploaded-in-specific-folder/97774 "2024-02-03T16:22:25Z")
Hello, I am looking for a way to process files uploaded in a specific folder using flows. I do not have the ‘when’ File uploaded to nor the condition File is located as shown here Running NextCloud 19 (waiting for p… --- ## [How to use caching reverse proxy with NextCloud, problems with NC setting "cache-control"](https://help.nextcloud.com/t/how-to-use-caching-reverse-proxy-with-nextcloud-problems-with-nc-setting-cache-control/87058)
**Author:** [@kbyrd](https://help.nextcloud.com/u/kbyrd)\ **Replies:** 11\ **Last updated:** [February 1, 2024, 9:43pm UTC](https://help.nextcloud.com/t/how-to-use-caching-reverse-proxy-with-nextcloud-problems-with-nc-setting-cache-control/87058 "2024-02-01T21:43:13Z")
I’ve got NextCloud successfully setup at home using the VM image from www.hanssonit.se. I’ve added an external SMB storage to my NAS. Works great! For now, I’m mostly interested in file sharing and syncing. I already ha… --- ## [The downloaded file does not match the checksum, it will be resumed](https://help.nextcloud.com/t/the-downloaded-file-does-not-match-the-checksum-it-will-be-resumed/119669)
**Author:** [@maxxer](https://help.nextcloud.com/u/maxxer)\ **Replies:** 3\ **Last updated:** [January 31, 2024, 11:11pm UTC](https://help.nextcloud.com/t/the-downloaded-file-does-not-match-the-checksum-it-will-be-resumed/119669 "2024-01-31T23:11:18Z")
Hi. I’ve a folder shared from a foreign NC19 to our NC21, and from time to time I get the error above on some files in that directory. As I can have access to the remote NC19 installation, I usually move the file away … --- ## [Nextcloud on Plesk Obsidian ERROR PUT 405 "Method not allowed"](https://help.nextcloud.com/t/nextcloud-on-plesk-obsidian-error-put-405-method-not-allowed/91502)
**Author:** [@vendra95](https://help.nextcloud.com/u/vendra95)\ **Replies:** 4\ **Last updated:** [January 15, 2024, 11:26am UTC](https://help.nextcloud.com/t/nextcloud-on-plesk-obsidian-error-put-405-method-not-allowed/91502 "2024-01-15T11:26:19Z")
When I try to load a file, apache returns a 405 error PUT method not allowed. This problem occurs only with some files (for example: .dll, .ini files). Nextcloud version : 19.0.2 Operating system and version: Plesk Ob… --- ## [File stuck - can't move or delete it](https://help.nextcloud.com/t/file-stuck-cant-move-or-delete-it/80386)
**Author:** [@tenbob](https://help.nextcloud.com/u/tenbob)\ **Replies:** 5\ **Last updated:** [January 14, 2024, 11:53pm UTC](https://help.nextcloud.com/t/file-stuck-cant-move-or-delete-it/80386 "2024-01-14T23:53:22Z")
Hi. I’m a relatively new user of Nextcloud. I seem to be getting a lot of random issues with files not syncing properly, and things not behaving as I would expect. At first I blamed my own lack of experience. But some is… --- ## [Fix: Total user count was negative](https://help.nextcloud.com/t/fix-total-user-count-was-negative/85505)
**Author:** [@efrenba](https://help.nextcloud.com/u/efrenba)\ **Replies:** 2\ **Last updated:** [January 10, 2024, 2:26pm UTC](https://help.nextcloud.com/t/fix-total-user-count-was-negative/85505 "2024-01-10T14:26:14Z")
ESX version: 6.5 Nextcloud version: 19 OS: Ubuntu 20.04 I configured the LDAP with my AD and disabled 43 unused users from the list. Later, I removed the LDAP settings because the system started to crash, and now thos… --- ## [cURL error 28: Operation timed out after XXXXXX milliseconds with XXXXXX out of XXXXXX bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)](https://help.nextcloud.com/t/curl-error-28-operation-timed-out-after-xxxxxx-milliseconds-with-xxxxxx-out-of-xxxxxx-bytes-received-see-http-curl-haxx-se-libcurl-c-libcurl-errors-html/67621)
**Author:** [@tit](https://help.nextcloud.com/u/tit)\ **Replies:** 12\ **Last updated:** [January 3, 2024, 3:17am UTC](https://help.nextcloud.com/t/curl-error-28-operation-timed-out-after-xxxxxx-milliseconds-with-xxxxxx-out-of-xxxxxx-bytes-received-see-http-curl-haxx-se-libcurl-c-libcurl-errors-html/67621 "2024-01-03T03:17:45Z")
Hello I just install nextcloud for the first time on a Ubuntu 19.04. I am facing a problem that has appeared in the past many times i.e. i am trying to install apps in my case "contacts"and “caledar” i am always gettin… --- ## [Unable to bulk download selected files from a folder if they are \>1GB total in size](https://help.nextcloud.com/t/unable-to-bulk-download-selected-files-from-a-folder-if-they-are-1gb-total-in-size/106784)
**Author:** [@UniqueActive](https://help.nextcloud.com/u/UniqueActive)\ **Replies:** 4\ **Last updated:** [December 25, 2023, 6:07pm UTC](https://help.nextcloud.com/t/unable-to-bulk-download-selected-files-from-a-folder-if-they-are-1gb-total-in-size/106784 "2023-12-25T18:07:04Z")
Nextcloud version: 19.0.7 Operating system and version: OpenBSD 6.8 Apache or nginx version: nginx/1.18.0 PHP version: 7.3 The issue you are facing: I have a big folder with 231 files, of which 230 are photos a few … --- ## [Login form not showing on Chrome](https://help.nextcloud.com/t/login-form-not-showing-on-chrome/92281)
**Author:** [@walidon](https://help.nextcloud.com/u/walidon)\ **Replies:** 35\ **Last updated:** [October 30, 2023, 5:42pm UTC](https://help.nextcloud.com/t/login-form-not-showing-on-chrome/92281 "2023-10-30T17:42:35Z")
Hello! Immediately after installation, the login form for my NextCloud doesn’t appear on Chrome either on computer version or mobile version but it only appears on Microsoft Edge or Firefox. Do you know how to fix this… --- ## [User cannot share files or folders within a group folder](https://help.nextcloud.com/t/user-cannot-share-files-or-folders-within-a-group-folder/117111)
**Author:** [@Fortunate-Baggage](https://help.nextcloud.com/u/Fortunate-Baggage)\ **Replies:** 2\ **Last updated:** [October 25, 2023, 10:35pm UTC](https://help.nextcloud.com/t/user-cannot-share-files-or-folders-within-a-group-folder/117111 "2023-10-25T22:35:03Z")
Hey all - I’ve got a user who is unable to externally share files or folders within a group folder. It’s strange, because he is an admin of the group which the folder is shared with, and ANOTHER user who is ALSO an admi… --- ## [Mode maintenance après mise à jour / Stuck in maintenance mode after upgrade](https://help.nextcloud.com/t/mode-maintenance-apres-mise-a-jour-stuck-in-maintenance-mode-after-upgrade/163312)
**Author:** [@Fabrice](https://help.nextcloud.com/u/Fabrice)\ **Replies:** 3\ **Last updated:** [September 14, 2023, 1:49pm UTC](https://help.nextcloud.com/t/mode-maintenance-apres-mise-a-jour-stuck-in-maintenance-mode-after-upgrade/163312 "2023-09-14T13:49:17Z")
Nextcloud version (eg, 20.0.5): 19.0.13.1 Operating system and version (eg, Ubuntu 20.04): DSM 6.2.4 update 7 (synology) Apache or nginx version (eg, Apache 2.4.25): 2.4 PHP version (eg, 7.4): 5.6.11 The issue you a… [Next page](https://help.nextcloud.com/tag/nc19/193.md?match_all_tags=true&page=1&tags%5B%5D=nc19)