Windows desktop client is crashing

sailingfree · October 27, 2021, 1:34pm

I am using the Windows desktop client with a Nextcloud instance I am self hosting.
The windows client keeps crashing when it is trying to sync changes.

Windows 10

I have tried two versions of the client:
2.6.5.15622 crashes in ocsync.dll

3.3.5.25842 crashes in CLDAPI.dll

It runs for a short while, but as soon as I open the app to look at progress, look at the logs, or try to make changes to the configuration it crashes.

The MAC client works just fine.

Here are the crash logs:

Log Name: Application
Source: Application Error
Date: 27/10/2021 14:05:36
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: sloop
Description:
Faulting application name: nextcloud.exe, version: 2.6.5.15622, time stamp: 0x5f07b735
Faulting module name: ocsync.dll, version: 0.0.0.0, time stamp: 0x5f07b5c8
Exception code: 0xc0000005
Fault offset: 0x0000000000017230
Faulting process ID: 0x245c
Faulting application start time: 0x01d7cb334904866f
Faulting application path: E:\Program Files\Nextcloud\nextcloud.exe
Faulting module path: E:\Program Files\Nextcloud\ocsync.dll
Report ID: 4e242fd1-a8ba-43ec-a7b0-c75b86b4b84a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
0
2
100
0
0x80000000000000

9576

Application
sloop

nextcloud.exe
2.6.5.15622
5f07b735
ocsync.dll
0.0.0.0
5f07b5c8
c0000005
0000000000017230
245c
01d7cb334904866f
E:\Program Files\Nextcloud\nextcloud.exe
E:\Program Files\Nextcloud\ocsync.dll
4e242fd1-a8ba-43ec-a7b0-c75b86b4b84a

and

Log Name: Application
Source: Application Error
Date: 27/10/2021 14:18:52
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: sloop
Description:
Faulting application name: nextcloud.exe, version: 3.3.5.25842, time stamp: 0x6155a13d
Faulting module name: CLDAPI.dll, version: 10.0.21390.1, time stamp: 0x7bcd084b
Exception code: 0xc0000005
Fault offset: 0x00000000000157b7
Faulting process ID: 0x294
Faulting application start time: 0x01d7cb34b3c92d7a
Faulting application path: E:\Program Files\Nextcloud\nextcloud.exe
Faulting module path: C:\WINDOWS\SYSTEM32\CLDAPI.dll
Report ID: 4d8f8206-596a-46a2-86e6-a79d4942ab5e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:

1000
0
2
100
0
0x80000000000000

9656

Application
sloop

nextcloud.exe
3.3.5.25842
6155a13d
CLDAPI.dll
10.0.21390.1
7bcd084b
c0000005
00000000000157b7
294
01d7cb34b3c92d7a
E:\Program Files\Nextcloud\nextcloud.exe
C:\WINDOWS\SYSTEM32\CLDAPI.dll
4d8f8206-596a-46a2-86e6-a79d4942ab5e

mhepplewhite · August 3, 2023, 7:07am

Me too, seems to be with the most recent update (3.9.1). Seems to be running ok then falls over. WIndows 10.0.19045.

MS Application Event Log:
Faulting application name: nextcloud.exe, version: 3.9.1.45637, time stamp: 0x64c02c19
Faulting module name: nextcloud_csync.dll, version: 0.0.0.0, time stamp: 0x64c028a8
Exception code: 0xc0000005
Fault offset: 0x000000000001c850
Faulting process ID: 0x4288
Faulting application start time: 0x01d9c5d8dcd3cc0c
Faulting application path: C:\Program Files\Nextcloud\nextcloud.exe
Faulting module path: C:\Program Files\Nextcloud\nextcloud_csync.dll
Report ID: 022a0078-a33c-4c82-93d5-2271f0d734ac
Faulting package full name:
Faulting package-relative application ID:

Windows error reporting:

Fault bucket 2121119605949085315, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: nextcloud.exe
P2: 3.9.1.45637
P3: 64c02c19
P4: nextcloud_csync.dll
P5: 0.0.0.0
P6: 64c028a8
P7: c0000005
P8: 000000000001c850
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4128.tmp.WERInternalMetadata.xml

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_nextcloud.exe_55fd3cea9455f21644eddb625a9d35b21ee9806d_71f71439_dbc8dcfd-29ca-4ae4-a040-d08fccb50771

Analysis symbol:
Rechecking for solution: 0
Report Id: a0c8d3fb-e33f-4b32-8858-87f99f84e64a
Report Status: 268435456
Hashed bucket: 167bd6e14ab4794f9d6fbb0b1eb63683
Cab Guid: 0

Report.wer:

Version=1
EventType=APPCRASH
EventTime=133355202101844972
ReportType=2
Consent=1
UploadTime=133355202971209722
ReportStatus=268435456
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IntegratorReportIdentifier=022a0078-a33c-4c82-93d5-2271f0d734ac
Wow64Host=34404
NsAppName=nextcloud.exe
AppSessionGuid=00004288-0002-003b-0ccc-d3dcd8c5d901
TargetAppId=W:00064fe5d33f812ffe60ad68784302b6097c00000908!0000db431df2f319972bbfbc841552ed0190add3c6f7!nextcloud.exe
TargetAppVer=2023//07//25:20:10:01!5120fc!nextcloud.exe
BootId=4294967295
TargetAsId=34812
UserImpactVector=269484336
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=167bd6e14ab4794f9d6fbb0b1eb63683
Response.BucketTable=4
Response.LegacyBucketId=2121119605949085315
Response.type=4
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Sig[1].Name=Application Version
Sig[1].Value=3.9.1.45637
Sig[2].Name=Application Timestamp
Sig[2].Value=64c02c19
Sig[3].Name=Fault Module Name
Sig[3].Value=nextcloud_csync.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=64c028a8
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000001c850
DynamicSig[1].Name=OS Version
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DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
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DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0eea
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0eeacc712310d912b92c133f83da0f84
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LoadedModule[0]=C:\Program Files\Nextcloud\nextcloud.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
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LoadedModule[10]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[11]=C:\Program Files\Nextcloud\Qt5WebEngineWidgets.dll
LoadedModule[12]=C:\Program Files\Nextcloud\Qt5Quick.dll
LoadedModule[13]=C:\Program Files\Nextcloud\Qt5Qml.dll
LoadedModule[14]=C:\Program Files\Nextcloud\nextcloudsync.dll
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LoadedModule[16]=C:\WINDOWS\System32\ole32.dll
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LoadedModule[22]=C:\Program Files\Nextcloud\libcrypto-1_1-x64.dll
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LoadedModule[51]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
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LoadedModule[63]=C:\Program Files\Nextcloud\KF5Archive.dll
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LoadedModule[73]=C:\Program Files\Nextcloud\Qt5Positioning.dll
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LoadedModule[75]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[77]=C:\Program Files\Nextcloud\Qt5WebChannel.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
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LoadedModule[84]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[85]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[86]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
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LoadedModule[97]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[98]=C:\Program Files\Nextcloud\platforms\qwindows.dll
LoadedModule[99]=C:\Program Files\Nextcloud\freetype.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[101]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[103]=C:\Program Files\Nextcloud\libEGL.DLL
LoadedModule[104]=C:\Program Files\Nextcloud\libGLESv2.dll
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LoadedModule[154]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[155]=C:\Program Files\Nextcloud\iconengines\qsvgicon.dll
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Nextcloud
AppPath=C:\Program Files\Nextcloud\nextcloud.exe
NsPartner=windows
NsGroup=windows8
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XML file:

<?xml version="1.0" encoding="UTF-16"?> 10.0 19045 (0x30): Windows 10 Pro Professional 19041.3208.amd64fre.vb_release.191206-1406 3208 Multiprocessor Free X64 2057 APPCRASH nextcloud.exe 3.9.1.45637 64c02c19 nextcloud_csync.dll 0.0.0.0 64c028a8 c0000005 000000000001c850 10.0.19045.2.0.0.256.48 2057 ec4f ec4fbc2b577e6e423c5ba635e7960aa0 0eea 0eeacc712310d912b92c133f83da0f84 95CB492A-D958-4DE5-80D6-FCBA51C72A49 Dell Inc. OptiPlex 780 A08 1603909387 1601-01-02T22:55:34Z 00:00 NotCapable b07d1f41-3af8-4873-a458-c060ee7257b5 2023-08-03T07:11:33Z