Windows 10 client 3.15.3 crashes at startup, since 3.14.0

📱 Desktop & mobile clients 💻 Desktop
1

Hello,

We’ve been syncing data without issue for a while, with the Nextcloud client on Windows 10 (22H2 build 19045.5487, up-to-date to this day).

I updated from 3.13.4 to 3.14.0 and the client crashes at startup. If I run it again, I see it appear in Windows Task manager for a second, then it goes away.

I reverted back to 3.13.4, syncing works.

Now I’ve tried updating to 3.15.3, after deleting logs in C:\Users\user\AppData\Roaming\Nextcloud\logs.

Crash still shappens, and unfortunately, no new log is being written.

I tried running this in PowerShell:

cd "C:\Program Files\Nextcloud"
.\nextcloud.exe --logwindow
.\nextcloud.exe "C:\Users\user\AppData\Roaming\Nextcloud" --logdebug

But I can’t see any logging window, and nothing gets written to the log folder. I can’t see anyting in the Task manager, so I’m not sure I’ve used these commands as they should be…

What can I do next to help you help us? :slight_smile:

Thank you very much.

2

Have you tried to delete the app folders as described here:

or this

or maybe this

3

Hello,

Thank you for the suggestions.
After uninstalling the Nextcloud client, I renamed both these folders:

C:\Users\user\AppData\Local\Nextcloud
C:\Users\user\AppData\Roaming\Nextcloud

I installed the 3.15.3 client again and rebooted. Problem persists : when running the client, it appears for a second in the Task manager, then disappears.
I still can’t get any output from the command line.

New Nextcloud folders in %APPDATA% are not created, it seems the process crashes before it gets a chance to create them.

It makes me think the third suggestion is not related to this issue.

Thank you!

4

Hello,

Without any other ideas for now, I reverted back to 3.13.4 and disabled auto-updates.

Still hoping for a better fix, though. :slight_smile: