Why am I getting the White Screen O' Death?

ℹ️ Support
1
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (15.0.4):
Operating system and version (Ubuntu 18.10):
Apache or nginx version (nginx 1.15.5):
PHP version (eg, 7.1):

The issue you are facing:When I point my browser at localhost/nextcloud I get a White Screen o’ Death.

Is this the first time you’ve seen this error? (N):

Steps to replicate it:

  1. Point my browser at Nextcloud

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE
2

Oops. I meant to say my PHP version was 7.2

3

Are you sure that PHP has correctly been activated? Have you checked the log files of your web server and Nextcloud? The Nextcloud administrator documentation contains a separate chapter which describes the installation on Ubuntu.

4

Well, when I point my browser to localhost/phpinfo.php I get a lengthy page detailing the PHP setup. I’ve been through the Ubuntu Installation chapter but I didn’t find anything helpful. (You may translate that as “I didn’t find anything that made sense to me because I’m still pretty green at this.”)

5

A white screen of death is usually that a php request wants more memory than has been allocated or that you lack something in you php installation.

One thing to start with is to setup debug in php.ini and see what it says. change display_errors to on. in /etc/php/7.2/fpm/php.ini