Hey @%{original_poster_username,fallback:there} welcome to the Nextcloud community! 
You have a hosted Nextcloud instance at The Good Cloud. The Nextcloud community is not affiliated with The Good Cloud. Please refer to The Good Cloud support for questions or issues related to their services;
Please mention your support issue number #123456 in your forum-post, so that The Good Cloud support folks can connect the dots. @Maks-TGC from The Good Cloud will be informed about your request here in the forum.
If you have specific questions pertaining to Nextcloud in general, feel free to post your request using the provided support template or consult Nextcloud documentation.