Weird issues with upload size of files

Hello folks,

I am encountering an issue that i have some trouble figuring out, and couldn’t find any other subject that is exactly like mine (which, from what i could gather, might be because it’s server-specific).

I am trying to upload video files and have errors, but in some specific cases, it works. I’ll explain :

  • I tried copying the video files in my nextcloud folder on my windows computer and in the nextcloud window, i could see it started loading the file up to 100mb and then have an error 413.
  • I tried uploading the same files through web interface and while it worked for the 2 first videos in the folder, it stopped working for other files (loading bar appears then either it stops suddenly or i have an “unkown uploading error” message, but it doesnt appear every time).
  • I removed one of the 2 videos that were uploaded (which were totalling around 512 mb) and then i was able to upload the third one which is 537 mb by itself. Havent been able to upload the one i removed since. I guess if i remove one of the 2 i’ll be able to put that one. The one i removed is 283 MB.
  • I have tried to create another folder, but same behavior happens.
  • I am not limited by personal space settings. Those folders are shared (not my private storage) and Admin told me i have unlimited setting (most of the other users have 1 or 2 gb).
  • I tried uploading the third video to my “personal space” and it worked.

As far as i know, it’s the “server archive” (there is only nextcloud files, so i’m quite sure it’s not AIO), version hub 8 29.0.5, running on php 8.1 (i think, if it’s not it’s 8.0)

So my questions are :

  • what could be the limiting factor ? Is that a php thing ? A system thing ?
  • Is that a setting somewhere in nextcloud that is causing trouble ?
  • Am i missing something obvious ?

Thanks in advance.

tailscale or cloudflare free tier?

Neither. It’s hosted on a provider server but they are so unhelpful regarding nextcloud they wouldnt even know where to look at.

In addition to v29 being no longer supported, even within the v29 release cycle this installation is missing numerous maintenance releases (containing bug fixes).

Beyond updating this instance, the places to look (which are described in the support template) are:

  • the Nextcloud server log
  • your web browser inspectorConsole and Network tabs

Without the logs - as well as the server configuration - we’re all flying blind. It’s also generally not a good use for anyone’s time to troubleshoot a instance that isn’t kept up to date.

Your provider either needs to tackle this or you should perhaps find a better provider (or self host).

1 Like

When using the console, i have those 2 errors that pops up.

So if i got that correctly, it is indeed related to either storage on the server or storage space attributed to my user id.

Also, regarding the update that is very long overdue … The provider has been asked to update it 3 weeks ago and nothing has been done yet. I don’t even have a date …

1 Like