Web updater fails at the "Delete old files" step

ℹ️ Support
1

Since serveral versions, the web updater regulary fails at the “Delete old Files” step. When then the update is retried, it works without failure. This is just annoying.

2

There is one file which is not owned by the webserver therefore it can’t be deleted.

3

But why does it succeed on second attempt? And my complete nextcloud directory is owned by the webserver.

4

I would say a timeout; at the second attempt, some of the process has been done, so it takes less time.

Next time, try to do it trough CLI, no timeout prone, and you’ll be fixed.

5

Yeah CLI is the most “stable” update method. Especially because you can automate your entire update flow:

  1. Backup/Snapshot

  2. OCC commands for Maintanence mode, update, sanitize, turn off maintenance mode

  3. CURL the monitoring url for health check

  4. Cleanup.