Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.0.4
Operating system and version (eg, Ubuntu 20.04): Debian 11
Apache or nginx version (eg, Apache 2.4.25): 1.23.3
PHP version (eg, 7.4): 8.1.16
I use the offical Docker container image in my setup. Nginx works as a reverse proxy in front of the Nextcloud container
The issue you are facing:
When open the Web UI and click on files, the list stays empty, there is no file and/or folder.
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- Open the Web UI
- Click on files
The output of your Nextcloud log in Admin > Logging:
Fehler PHP Error: getimagesizefromstring(): Error reading from ! at /var/www/html/lib/private/legacy/OC_Image.php#619
2023-03-07T19:27:29+0100
Information updater \OC\Updater::resetLogLevel: Reset log level to Warning(2)
2023-03-01T11:04:58+0100
Information updater \OC\Updater::maintenanceDisabled: Turned off maintenance mode
2023-03-01T11:04:58+0100
Information updater \OC\Updater::updateEnd: Update successful
2023-03-01T11:04:58+0100
Information updater \OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check
2023-03-01T11:04:58+0100
Information updater \OC\Updater::startCheckCodeIntegrity: Starting code integrity check...
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add possibly missing system config
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Clean up abandoned apps
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add token cleanup job
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add background job to set the lookup server share state for users
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair DAV shares
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Queue a one-time job to check for user uploaded certificates
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add job to cleanup the bruteforce entries
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Remove old dashboard app config data
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Check encryption key format
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Keep legacy encryption enabled
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Reset generated avatar flag
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Clear access cache of projects
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: No need to remove link shares.
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Remove potentially over exposing share links
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add background job to cleanup login flow v2 tokens
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Cleanup invalid photocache files for carddav
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Queue a one-time job to cleanup old backups of the updater
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add preview background cleanup job
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Clear every generated avatar on major updates
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: JS cache cleared
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: Image cache cleared
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Clear frontend caches
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add log rotate job
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair language codes
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: No mounts updated
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Fix potential broken mount points
2023-03-01T11:04:54+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: Update the oauth2_clients table schema.
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: Update the oauth2_access_tokens table schema.
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Migrate oauth2_clients table to nextcloud schema
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add preview cleanup background jobs
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: Repair step already executed
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Add move avatar background job
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Move .step file of updater to backup location
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair invalid shares
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tags with no entries have been removed.
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tag entries for deleted tags have been removed.
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tags for delete files have been removed.
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: 0 tags of deleted users have been removed.
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Clean tags and favorites
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair mime types
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: All tables already have the correct collation -> nothing to do
2023-03-01T11:04:53+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair MySQL collation
2023-03-01T11:04:53+0100
Information updater \OC\Updater::upgradeAppStoreApp: Update app "calendar" from appstore
2023-03-01T11:04:51+0100
Information updater \OC\Updater::appUpgrade: Updated <related_resources> to 1.0.4
2023-03-01T11:04:51+0100
Information updater \OC\Updater::appUpgradeStarted: Updating <related_resources> ...
2023-03-01T11:04:51+0100
Information updater \OC\Updater::dbUpgrade: Updated database
2023-03-01T11:04:51+0100
Information updater \OC\Updater::dbUpgradeBefore: Updating database schema
2023-03-01T11:04:51+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Drop account terms table when migrating from ownCloud
2023-03-01T11:04:51+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Copy data from accounts table when migrating from ownCloud
2023-03-01T11:04:50+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair SQLite autoincrement
2023-03-01T11:04:50+0100
Information updater OC\Repair\Events\RepairInfoEvent: Repair info: All tables already have the correct collation -> nothing to do
2023-03-01T11:04:50+0100
Information updater OC\Repair\Events\RepairStepEvent: Repair step: Repair MySQL collation
2023-03-01T11:04:50+0100
Information updater \OC\Updater::maintenanceEnabled: Turned on maintenance mode
2023-03-01T11:04:50+0100
When I open the developer tools I can see the following entry while opening the Web UI:
jQuery.Deferred exception: Cannot read properties of undefined (reading 'getIconUrl') TypeError: Cannot read properties of undefined (reading 'getIconUrl')
at FileList._getIconUrl (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:5717:24)
at FileList._createRow (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:5730:34)
at fileList._createRow (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:12505:28)
at e._createRow (https://cloud.XXXX/dist/files_sharing-additionalScripts.js?v=5d588ee0-10:2:703)
at e._createRow (https://cloud.XXXX/dist/comments-comments.js?v=5d588ee0-10:2:1718)
at FileList._renderRow (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:6111:18)
at FileList._nextPage (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:5556:15)
at FileList.setFiles (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:5664:9)
at FileList.reloadCallback (https://cloud.XXXX/js/files/merged-index.js?v=5d588ee0-10:6418:9)
at c (https://cloud.XXXX/dist/core-common.js?v=5d588ee0-10:2:10815074) undefined
The files and folders are there, I can sync them with the desktop client. Only the Web UI won’t show them.
I think the issue is present since the last update to 25.0.4.
I hope somebody can help me.
Thanks!
Best regards
Michael