Nextcloud version (eg, 12.0.2): 17.0.1.1
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04.3 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.29
PHP version (eg, 7.1): 7.2
The issue you are facing:
Web sessions expiring after a “while”. Can be days or hours. Sometimes seems to happen when changing network.
I’ve checked the forum but could not find a solution. I didn’t modify the session variables from the default, therefore the IMPLIED relevant config should be:
'remember_login_cookie_lifetime' => 60*60*24*15,
'session_lifetime' => 60 * 60 * 24,
'session_keepalive' => true,
I need help on how can I debug this because I cant figure out what the problem is.
Thanks!
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- No idea how to reproduce, happens randomly.
The output of your Nextcloud log in Admin > Logging:
No relevant logging can be provided
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
config.php
$ sh occ.sh config:list
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "17.0.1.1",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"twofactor_enforced": "false",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpauthtype": "LOGIN",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "tls",
"mail_smtpport": "25",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"maintenance": false,
"log_type": "file",
"logfile": "\/srv\/nextcloud\/data\/nextcloud.log",
"loglevel": "2",
"log_rotate_size": 104857600,
"log_query": false,
"theme": "",
"versions_retention_obligation": "auto",
"app_install_overwrite": [
"admin_notifications"
]
},
"apps": {
"accessibility": {
"enabled": "yes",
"installed_version": "1.3.0",
"types": ""
},
"activity": {
"enable_email": "no",
"enabled": "yes",
"installed_version": "2.10.1",
"notify_email_calendar": "0",
"notify_email_calendar_event": "0",
"notify_email_calendar_todo": "0",
"notify_email_comments": "0",
"notify_email_favorite": "0",
"notify_email_file_changed": "0",
"notify_email_file_created": "0",
"notify_email_file_deleted": "0",
"notify_email_file_restored": "0",
"notify_email_public_links": "0",
"notify_email_remote_share": "0",
"notify_email_shared": "0",
"notify_email_spreed": "0",
"notify_email_systemtags": "0",
"notify_setting_batchtime": "3600",
"notify_setting_self": "1",
"notify_setting_selfemail": "0",
"notify_stream_calendar": "1",
"notify_stream_calendar_event": "1",
"notify_stream_calendar_todo": "1",
"notify_stream_comments": "1",
"notify_stream_favorite": "1",
"notify_stream_file_changed": "1",
"notify_stream_file_created": "1",
"notify_stream_file_deleted": "1",
"notify_stream_file_favorite": "0",
"notify_stream_file_restored": "1",
"notify_stream_public_links": "1",
"notify_stream_remote_share": "1",
"notify_stream_shared": "1",
"notify_stream_spreed": "1",
"notify_stream_systemtags": "1",
"types": "filesystem"
},
"backgroundjob": {
"lastjob": "31676"
},
"bookmarks": {
"enabled": "yes",
"installed_version": "2.3.4",
"types": ""
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "1.7.1",
"types": ""
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": "logging"
},
"contacts": {
"enabled": "yes",
"installed_version": "3.1.6",
"types": ""
},
"core": {
"backgroundjobs_mode": "cron",
"default_encryption_module": "OC_DEFAULT_MODULE",
"encryption_enabled": "yes",
"enterpriseLogoChecked": "yes",
"installed.bundles": "[\"CoreBundle\"]",
"installedat": "1547320446.5494",
"lastcron": "1576830302",
"lastupdateResult": "{\"version\":\"17.0.2.1\",\"versionstring\":\"Nextcloud 17.0.2\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-17.0.2.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/17\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=17.0.2\",\"autoupdater\":\"1\",\"eol\":\"0\"}",
"lastupdatedat": "1576830145",
"oc.integritycheck.checker": "[]",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"scss.variables": "44db572444130029b7d5d718cb86aa8c",
"shareapi_allow_resharing": "no",
"shareapi_default_expire_date": "yes",
"shareapi_default_permission_candelete": "no",
"shareapi_default_permission_canshare": "no",
"shareapi_default_permissions": "5",
"shareapi_enforce_expire_date": "no",
"theming.variables": "44db572444130029b7d5d718cb86aa8c",
"updater.secret.created": "1575196593",
"vendor": "nextcloud"
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"installed_version": "1.13.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"types": "filesystem"
},
"encryption": {
"enabled": "yes",
"installed_version": "2.5.0",
"masterKeyId": "master_67c886e8",
"publicShareKeyId": "pubShare_67c886e8",
"recoveryKeyId": "recoveryKey_67c886e8",
"types": "filesystem"
},
"end_to_end_encryption": {
"enabled": "no",
"installed_version": "1.1.0",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": "authentication"
},
"files": {
"cronjob_scan_files": "500",
"enabled": "yes",
"installed_version": "1.12.0",
"types": "filesystem"
},
"files_markdown": {
"enabled": "yes",
"installed_version": "2.1.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": ""
},
"files_rightclick": {
"enabled": "yes",
"installed_version": "0.15.1",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.9.0",
"types": "filesystem"
},
"files_texteditor": {
"enabled": "no",
"installed_version": "2.8.0",
"types": ""
},
"files_trashbin": {
"enabled": "no",
"installed_version": "1.6.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.10.0",
"types": "filesystem,dav"
},
"files_videoplayer": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": ""
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "2.6.0",
"types": "logging"
},
"gallery": {
"enabled": "yes",
"installed_version": "18.4.0",
"types": ""
},
"gpxpod": {
"enabled": "yes",
"installed_version": "4.1.0",
"types": ""
},
"impersonate": {
"enabled": "no",
"installed_version": "1.4.0",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "2.2.0",
"live": "1",
"types": ""
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "authentication"
},
"news": {
"enabled": "yes",
"installed_version": "14.0.2",
"types": ""
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "1.6.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notes": {
"enabled": "yes",
"installed_version": "3.0.3",
"types": ""
},
"notifications": {
"enabled": "yes",
"installed_version": "2.5.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "authentication"
},
"ocsms": {
"enabled": "no",
"installed_version": "2.1.3",
"types": ""
},
"password_policy": {
"enabled": "yes",
"enforceNumericCharacters": "1",
"enforceUpperLowerCase": "1",
"installed_version": "1.7.0",
"minLength": "12",
"types": ""
},
"privacy": {
"enabled": "yes",
"installed_version": "1.1.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": "prevent_group_restriction"
},
"recommendations": {
"enabled": "no",
"installed_version": "0.4.0",
"types": ""
},
"richdocuments": {
"doc_format": "ooxml",
"enabled": "no",
"installed_version": "3.4.6",
"types": "filesystem,dav,prevent_group_restriction",
"wopi_url": "https:\/\/***REMOVED SENSITIVE VALUE***"
},
"serverinfo": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"enforcePasswordProtection": "yes",
"installed_version": "1.7.0",
"types": "filesystem"
},
"spreed": {
"enabled": "no",
"installed_version": "5.0.0",
"stun_servers": "***REMOVED SENSITIVE VALUE***",
"types": "prevent_group_restriction"
},
"support": {
"enabled": "yes",
"installed_version": "1.0.1",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "1.5.0",
"last_report": ...",
"last_sent": "1575116103",
"types": ""
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": "logging"
},
"tasks": {
"enabled": "yes",
"installed_version": "0.11.3",
"types": ""
},
"text": {
"enabled": "yes",
"installed_version": "1.1.1",
"types": ""
},
"theming": {
"cachebuster": "15",
"color": "#00C200",
"enabled": "yes",
"faviconMime": "image\/jpeg",
"installed_version": "1.8.0",
"logoMime": "image\/png",
"name": "....",
"slogan": "***REMOVED SENSITIVE VALUE***",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "4.1.1",
"types": ""
},
"updatenotification": {
"bookmarks": "2.3.4",
"bruteforcesettings": "1.4.0",
"calendar": "1.7.1",
"contacts": "3.1.6",
"core": "17.0.1.1",
"enabled": "yes",
"files_markdown": "2.1.0",
"files_rightclick": "0.13.0",
"gpxpod": "4.1.0",
"installed_version": "1.7.0",
"news": "14.0.2",
"notes": "3.0.3",
"richdocuments": "3.3.8",
"tasks": "0.11.3",
"twofactor_totp": "4.1.1",
"types": "",
"update_check_errors": "1"
},
"viewer": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"workflowengine": {
"enabled": "yes",
"installed_version": "1.7.0",
"types": "filesystem"
}
}
}
The output of your Apache/nginx/system log in /var/log/____:
no relevant log con be provided