web gui ncp - greyed -

ℹ️ Support
,
1

Good morning,

My issue is with the Nextcloud Pi page at https://myhost i:4443. It remains shaded in gray, continuously loading.

This happened after migrating from an SD card to a USB SSD on a Raspberry Pi 4.

Let me take a step back:
Previously, Nextcloud Pi was running perfectly with the system booting from the SD card, while data and the database were stored on an external hard drive. I then decided to move the boot process to a new USB SSD.

I prepared backups of the data (both a full backup and one without data) and also backed up the Nextcloud Pi configuration, all stored on the external hard drive. Then, I installed a fresh image of Nextcloud Pi v1.55.3 on the new SSD to perform a clean installation.

Nextcloud Pi boots from the new SSD, I can access it via the browser, and I first restore the configuration backup, then restore the data backup. Once the backup process is complete, Nextcloud asks to update and restarts normally.

However, Nextcloud Pi remains accessible but stuck on a gray screen with a spinning loading wheel. I can still use Nextcloud Pi via SSH with ncp-config, which works fine, but I cannot access it through the web GUI.

I hope I have provided enough details. If I can attach any useful logs or reports, please let me know.

Thank you for your support.

Some info

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • `Nextcloud Hub 9 (30.0.6)
  • Operating system and version (e.g., Ubuntu 24.04):
    • Linux 6.6.45-current-bcm2711 aarch64 - bookwork
  • Web server and version (e.g, Apache 2.4.25):
    • 2.4.62
  • PHP version (e.g, 8.3):
    • 8.3.12
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • after a migration to a new image of ncp
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • ncp
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

[…]

Steps to replicate it (hint: details matter!):

  1. Install ncp from image
  2. restore back up

Log entries

Nextcloud

no error. Green flag

PASTE HERE

Web Browser

from console:

la risorsa con indirizzo “https://myhost:4443/js/minified.js”, precaricata con “link preload”, non è stata utilizzata entro un intervallo di alcuni secondi. Assicurarsi che tutti gli attributi del tag preload siano impostati correttamente. 192.168.0.105:4443

La risorsa con indirizzo “https://myhost:4443/js/ncp.js”, precaricata con “link preload”, non è stata utilizzata entro un intervallo di alcuni secondi. Assicurarsi che tutti gli attributi del tag preload siano impostati correttamente. 192.168.0.105:4443

La risorsa con indirizzo “https://myhost4443/img/ncp-logo.svg”, precaricata con “link preload”, non è stata utilizzata entro un intervallo di alcuni secondi. Assicurarsi che tutti gli attributi del tag preload siano impostati correttamente…

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

NextcloudPi version v1.55.3
NextcloudPi image
OS Armbian-unofficial 24.8.2 Bookworm \l . 6.6.45-current-bcm2711 (aarch64)
automount yes
USB devices sda sdb
datadir /media/ea838ca6-d0f7-4541-be67-3a26e15220b8/ncdata/data
data in SD no
data filesystem ext2/ext3
data disk usage 785G/1.8T
rootfs usage 11G/218G
swapfile /media/USBdrive/swap
dbdir /var/lib/mysql
Nextcloud check ok
Nextcloud version 30.0.6.2
HTTPD service up
PHP service up
MariaDB service up
Redis service up
HPB service down
Postfix service up
Internet check ok
Public IPv4 REMOVED SENSITIVE VALUE
Public IPv6 REMOVED SENSITIVE VALUE
Port 80 closed
Port 443 closed
IP REMOVED SENSITIVE VALUE
Gateway REMOVED SENSITIVE VALUE
Interface end0
Certificates REMOVED SENSITIVE VALUE
NAT loopback no
Uptime 14:52

Nextcloud

it works

![Schermata del 2025-02-24 10-32-07|690x342](upload://ArMDhWiYriz2EHDxAFlSuJWa5EJ.png)
2

Keep in mind new ncp setups are armbian based.
Check if armbian-config, is installed on your system.
Do armbian-upgrade.

pi@ncpi4:~$ php -i 
phpinfo()
PHP Version => 8.3.17

System => Linux ncpi4 6.6.63-current-bcm2711 #1 SMP PREEMPT Wed Nov 27 10:28:46 UTC 2024 aarch64
Build Date => Feb 15 2025 09:04:04
Build System => Linux
Server API => Command Line Interface
Virtual Directory Support => disabled
Configuration File (php.ini) Path => /etc/php/8.3/cli
Loaded Configuration File => /etc/php/8.3/cli/php.ini
Scan this dir for additional .ini files => /etc/php/8.3/cli/conf.d
Additional .ini files parsed => /etc/php/8.3/cli/conf.d/10-mysqlnd.ini,
/etc/php/8.3/cli/conf.d/10-opcache.ini,
/etc/php/8.3/cli/conf.d/10-pdo.ini,
/etc/php/8.3/cli/conf.d/15-xml.ini,
/etc/php/8.3/cli/conf.d/20-bcmath.ini,
/etc/php/8.3/cli/conf.d/20-bz2.ini,
/etc/php/8.3/cli/conf.d/20-calendar.ini,
/etc/php/8.3/cli/conf.d/20-ctype.ini,
/etc/php/8.3/cli/conf.d/20-curl.ini,
/etc/php/8.3/cli/conf.d/20-dom.ini,
/etc/php/8.3/cli/conf.d/20-exif.ini,
/etc/php/8.3/cli/conf.d/20-ffi.ini,
/etc/php/8.3/cli/conf.d/20-fileinfo.ini,
/etc/php/8.3/cli/conf.d/20-ftp.ini,
/etc/php/8.3/cli/conf.d/20-gd.ini,
/etc/php/8.3/cli/conf.d/20-gettext.ini,
/etc/php/8.3/cli/conf.d/20-gmp.ini,
/etc/php/8.3/cli/conf.d/20-iconv.ini,
/etc/php/8.3/cli/conf.d/20-igbinary.ini,
/etc/php/8.3/cli/conf.d/20-imagick.ini,
/etc/php/8.3/cli/conf.d/20-intl.ini,
/etc/php/8.3/cli/conf.d/20-ldap.ini,
/etc/php/8.3/cli/conf.d/20-mbstring.ini,
/etc/php/8.3/cli/conf.d/20-mysqli.ini,
/etc/php/8.3/cli/conf.d/20-pdo_mysql.ini,
/etc/php/8.3/cli/conf.d/20-phar.ini,
/etc/php/8.3/cli/conf.d/20-posix.ini,
/etc/php/8.3/cli/conf.d/20-readline.ini,
/etc/php/8.3/cli/conf.d/20-shmop.ini,
/etc/php/8.3/cli/conf.d/20-simplexml.ini,
/etc/php/8.3/cli/conf.d/20-sockets.ini,
/etc/php/8.3/cli/conf.d/20-sysvmsg.ini,
/etc/php/8.3/cli/conf.d/20-sysvsem.ini,
/etc/php/8.3/cli/conf.d/20-sysvshm.ini,
/etc/php/8.3/cli/conf.d/20-tokenizer.ini,
/etc/php/8.3/cli/conf.d/20-xmlreader.ini,
/etc/php/8.3/cli/conf.d/20-xmlwriter.ini,
/etc/php/8.3/cli/conf.d/20-xsl.ini,
/etc/php/8.3/cli/conf.d/20-zip.ini,
/etc/php/8.3/cli/conf.d/25-redis.ini

PHP API => 20230831
PHP Extension => 20230831
Zend Extension => 420230831
Zend Extension Build => API420230831,NTS
PHP Extension Build => API20230831,NTS
Debug Build => no
Thread Safety => disabled
Zend Signal Handling => enabled
Zend Memory Manager => enabled
Zend Multibyte Support => provided by mbstring
Zend Max Execution Timers => disabled
IPv6 Support => enabled
DTrace Support => disabled

Registered PHP Streams => https, ftps, compress.zlib, php, file, glob, data, http, ftp, compress.bzip2, phar, zip
Registered Stream Socket Transports => tcp, udp, unix, udg, ssl, tls, tlsv1.0, tlsv1.1, tlsv1.2, tlsv1.3
Registered Stream Filters => zlib.*, string.rot13, string.toupper, string.tolower, convert.*, consumed, dechunk, bzip2.*, convert.iconv.*

This program makes use of the Zend Scripting Language Engine:
Zend Engine v4.3.17, Copyright (c) Zend Technologies
    with Zend OPcache v8.3.17, Copyright (c), by Zend Technologies
3

thanks for your reply.
The system I came from was Nextcloud-pi running on Debian, where I made all the backups. The new system is Armbian, and this is where I performed the import and restore. Wasn’t this the correct procedure?

But now, considering that Nextcloud on port 443 is working like a charm and I don’t want to touch it, is there a way to restore only the NCP-web part?

4

Imho it is ok. But take my remarks as reminder, armbian is now on the playfield. If you install armbian-config you get a nice staring screen if you ssh into the server, security updates and php updates are now done with arnbian-upgrade, networking is done with other tools and so on, some thing behave diiferent than one one was used to.
But if your instance behaves ok, I would not mind about pi`4443 webui, as I refer ncp-config anyway.

5

Yes, I had thought the same, and I will continue to keep it that way. In the meantime, though, deep debugging. :grin:

6

sound’s a bit like "Something went wrong. Try refreshing the page"

7

mmm …not sure about it. It looks like a javascript problem or socket connection …
The console of browser is clean

8

The problem remains even after the recent update 30.0.8