Support intro
Sorry to hear you’re facing problems. 
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Getting help
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Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.9 - 31.0.9.1
- Operating system and version (e.g., Ubuntu 24.04):
Linux 6.1.0-0.deb11.21-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.90-1~bpo11+1 (2024-05-06) x86_64
- Web server and version (e.g, Apache 2.4.25):
Apache (fpm-fcgi)
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.3.26
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
- When
I tried to update from version 31.0.9 to 31.0.12
- When
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
web based updater
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
While updating from version 31.0.9 to 31.0.12 via the web based updater, the process stops in “Check for expected files” step.
The warning is :
Parsing response failed.
Warning: The use statement with non-compound name 'CurlHandle' has no effect in <my path to the installation>/updater/index.php on line 50
{"proceed":true}
Steps to replicate it (hint: details matter!):
-
connect to the /updater/ page
-
click on the “Start update” button
-
process stops in “Check for expected files” step
Log entries
Nextcloud
Nothing in nextcloud.log about the update.
Web Browser
No error in the Network tab
Configuration
Nextcloud
{
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.9.1",
"overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "FR",
"enforce_theme": "dark",
"dbdriveroptions": {
"1002": "SET wait_timeout = 28800"
},
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"admin"
],
"twofactor_enforced_excluded_groups": [
"famille"
],
"maintenance_window_start": 1,
"maintenance": false,
"theme": "",
"loglevel": 2,
"app_install_overwrite": [
"breezedark",
"files_rightclick",
"metadata"
],
"defaultapp": "files,dashboard",
"updater.secret": "***REMOVED SENSITIVE VALUE***"
}
Apps
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- breezedark: 29.0.0
- bruteforcesettings: 4.0.0
- circles: 31.0.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- cookbook: 0.11.5
- dashboard: 7.11.0
- federation: 1.21.0
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.4
- notifications: 4.0.0
- password_policy: 3.0.0
- photos: 4.0.0
- privacy: 3.0.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
Disabled:
- admin_audit
- encryption
- files_external
- suspicious_login
- twofactor_nextcloud_notification
- user_ldap
