Nextcloud version (eg, 20.0.5): 24.0
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.25
PHP version (eg, 7.4): PHP 8.0
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- I have installed collabora online from Nextcloud Apps I am trying to configure it with the demo server of collabora for testing by using this link https://demo.us.collaboraonline.com
-
-
The output of your Nextcloud log in Admin > Logging:
{“reqId”:“fcJxLXJUDWxY7rn0HEHo”,“level”:1,“time”:“2022-05-25T07:27:49+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=32352051&c=192a3e492845bb107e76ebc823c92e05&x=225&y=225&forceIcon=0&a=0",“message”:“Preview accessed: “/Readme.md” (width: “225”, height: “225” crop: “1”, mode: “fill”)”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“fcJxLXJUDWxY7rn0HEHo”,“level”:1,“time”:“2022-05-25T07:27:49+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=32352051&c=192a3e492845bb107e76ebc823c92e05&x=225&y=225&forceIcon=0&a=0",“message”:“File accessed: “/Readme.md””,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“w1yY1wMDLHpFiQ89pQ9X”,“level”:1,“time”:“2022-05-25T07:27:50+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/apps/richdocuments/index?fileId=32351816&requesttoken=jOC4PuhtLdLhw6E01pGAsqBY1r5emR9mgtxRDI0c7Z0%3D%3AyLCPZL5eeLOuj%2BtyusTB9cQ%2BjJEz%2Fkc24IkQfPheq7I%3D&path=%2FTest_Doc.docx",“message”:“File accessed: “/owncloud/files/Test_Doc.docx””,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“xwZ1kDM0GxAwHg1sym5e”,“level”:1,“time”:“2022-05-25T07:27:50+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=60549731&x=250&y=250",“message”:“Preview accessed: “/IREDA Draw Down/7. Procurement Quality/Readme.md” (width: “250”, height: “250” crop: “1”, mode: “fill”)”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“xwZ1kDM0GxAwHg1sym5e”,“level”:1,“time”:“2022-05-25T07:27:50+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=60549731&x=250&y=250",“message”:“File accessed: “/IREDA Draw Down/7. Procurement Quality/Readme.md””,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“lOJVY8ltkRxUzZ8HpCY9”,“level”:1,“time”:“2022-05-25T07:29:09+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/apps/richdocuments/index?fileId=32351816&requesttoken=IH7yJiMamWkLvWmJXteOl8%2Fo1cvWkd6ow10XpwZvgpI%3D%3AZC7FfHUpzAhE8SPPMoLP0KuOj%2BS79ob4oQhW13MtxL0%3D&path=%2FTest_Doc.docx",“message”:“File accessed: “/owncloud/files/Test_Doc.docx””,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“AnXQQ8M57Ymsmlc1S1TP”,“level”:1,“time”:“2022-05-25T07:29:19+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=32352051&c=192a3e492845bb107e76ebc823c92e05&x=225&y=225&forceIcon=0&a=0",“message”:“Preview accessed: “/Readme.md” (width: “225”, height: “225” crop: “1”, mode: “fill”)”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“AnXQQ8M57Ymsmlc1S1TP”,“level”:1,“time”:“2022-05-25T07:29:19+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=32352051&c=192a3e492845bb107e76ebc823c92e05&x=225&y=225&forceIcon=0&a=0",“message”:“File accessed: “/Readme.md””,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“YFw9Ft9ckWdHAbLNBIFZ”,“level”:1,“time”:“2022-05-25T07:29:20+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=60549731&x=250&y=250",“message”:“Preview accessed: “/IREDA Draw Down/7. Procurement Quality/Readme.md” (width: “250”, height: “250” crop: “1”, mode: “fill”)”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
{“reqId”:“YFw9Ft9ckWdHAbLNBIFZ”,“level”:1,“time”:“2022-05-25T07:29:20+02:00”,“remoteAddr”:“192.168.12.1”,“user”:“owncloud”,“app”:“admin_audit”,“method”:“GET”,“url”:"/index.php/core/preview?fileId=60549731&x=250&y=250",“message”:“File accessed: “/IREDA Draw Down/7. Procurement Quality/Readme.md””,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36”,“version”:“24.0.0.12”}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocitl9os08sf',
'passwordsalt' => 'UZPv1lhRIMN75Lym/jR/Yy/1pW3Kxs',
'secret' => 'fJ29LfhV4ascraUjatb/pQ9OZo7k9/V7Yor/4XQ2tVyR5L3t',
'trusted_domains' =>
array (
0 => 'xxxxxxxxxxxx',
),
'datadirectory' => '/var/www/html/owncloud/data',
'overwrite.cli.url' => 'https://example1.refex.group',
'dbtype' => 'mysql',
'version' => '24.0.0.12',
'dbname' => 'owncloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxxx’,
'dbpassword' => 'xxxxxx',
'logtimezone' => 'IST',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/owncloud/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/owncloud/apps-external',
'url' => '/apps-external',
'writable' => true,
),
),
'installed' => true,
'loglevel' => 0,
'maintenance' => false,
'app_install_overwrite' =>
array (
0 => 'documents',
1 => 'updatenotification',
2 => 'configreport',
3 => 'systemtags_management',
4 => 'customgroups',
5 => 'encryption',
6 => 'files_classifier',
7 => 'enterprise_key',
8 => 'market',
9 => 'files_mediaviewer',
10 => 'announcementcenter',
11 => 'spreed',
12 => 'deck',
13 => 'files_texteditor',
14 => 'riotchat',
15 => 'backup',
),
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'mail_from_address' => 'xxxxx',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' =>’xxxxx’,
'mail_smtpsecure' => 'ssl',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '465',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtpname' => 'xxxxx',
'mail_smtppassword' => 'xxxxxxx',
);
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
192.168.12.1 - - [25/May/2022:11:04:59 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1062 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:05 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:06 +0530] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3204 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0"
192.168.12.1 - - [25/May/2022:11:05:11 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:26 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:33 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:36 +0530] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3204 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0"
192.168.12.1 - - [25/May/2022:11:05:39 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:45 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:51 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:05:57 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1642 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:06:03 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1641 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:06:06 +0530] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3204 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0"
192.168.12.1 - - [25/May/2022:11:06:09 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1641 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:06:13 +0530] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 309 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:06:13 +0530] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 889 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
192.168.12.1 - - [25/May/2022:11:06:15 +0530] "POST /index.php/apps/text/session/sync HTTP/1.1" 200 1061 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36"
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"R4sTQPS1JxUQo7PIQafn","level":0,"time":"2022-05-25T07:40:18+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"encryption","method":"GET","url":"/index.php/apps/encryption/ajax/getStatus","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"R4sTQPS1JxUQo7PIQafn","level":0,"time":"2022-05-25T07:40:18+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"side_menu","method":"GET","url":"/index.php/apps/encryption/ajax/getStatus","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"R4sTQPS1JxUQo7PIQafn","level":0,"time":"2022-05-25T07:40:18+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"timetracker","method":"GET","url":"/index.php/apps/encryption/ajax/getStatus","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"bAxOcD6AG92WluDELDrJ","level":0,"time":"2022-05-25T07:40:18+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"encryption","method":"GET","url":"/index.php/apps/side_menu/js/config","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"bAxOcD6AG92WluDELDrJ","level":0,"time":"2022-05-25T07:40:19+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"side_menu","method":"GET","url":"/index.php/apps/side_menu/js/config","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"bAxOcD6AG92WluDELDrJ","level":0,"time":"2022-05-25T07:40:19+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"timetracker","method":"GET","url":"/index.php/apps/side_menu/js/config","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"WYWzCMD3Ptpe4WUFkiqp","level":0,"time":"2022-05-25T07:40:21+02:00","remoteAddr":"192.168.12.1","user":"--","app":"cron","method":"GET","url":"/cron.php","message":"Finished OCA\\Settings\\BackgroundJobs\\VerifyUserData job with ID 43456 in 4 seconds","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.0.0 Safari/537.36","version":"24.0.0.12"}
{"reqId":"MvdH9AeWlpH4PVdBExRk","level":0,"time":"2022-05-25T07:40:36+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"encryption","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0","version":"24.0.0.12"}
{"reqId":"MvdH9AeWlpH4PVdBExRk","level":0,"time":"2022-05-25T07:40:37+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"side_menu","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0","version":"24.0.0.12"}
{"reqId":"MvdH9AeWlpH4PVdBExRk","level":0,"time":"2022-05-25T07:40:37+02:00","remoteAddr":"192.168.12.1","user":"owncloud","app":"timetracker","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"/appinfo/app.php is deprecated, use \\OCP\\AppFramework\\Bootstrap\\IBootstrap on the application class instead.","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:100.0) Gecko/20100101 Firefox/100.0","version":"24.0.0.12"}