Hello, can someone tell me what’s going wrong here? Yesterday I still had the normal view of the dashboard and today, without having made any changes, there are only text links, not all of which even work…
Check the Nextcloud.log and consider anything that has changed on your instance in the last day. You gave no other information so good luck with it.
Hello, i’ve tried to login in different Browsers and got this entries in the Nextcloud.log:
Nextcloud.log
{“reqId”:“YeJ1fsDA7gJnej0OHckqgAAAAAQ”,“level”:3,“time”:“2022-01-15T07:19:27+00:00”,“remoteAddr”:“xxx.xxx.xxx.xxx”,“user”:“User”,“app”:“PHP”,“method”:“GET”,“url”:"/index.php/apps/dashboard/",“message”:{“Exception”:“Error”,“Message”:“file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s): (/var/www/vhosts/hesserver.de/:/tmp/:/dev/urandom:/proc/meminfo) at /var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/Base.php#68”,“Code”:0,“Trace”:[{“function”:“onError”,“class”:“OC\Log\ErrorHandler”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/Base.php",“line”:68,“function”:“file_exists”},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/legacy/OC_Template.php",“line”:147,“function”:“getAppTemplateDirs”,“class”:“OC\Template\Base”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/legacy/OC_Template.php",“line”:89,“function”:“findTemplate”,“class”:“OC_Template”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/TemplateLayout.php",“line”:92,“function”:"__construct",“class”:“OC_Template”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/legacy/OC_Template.php",“line”:183,“function”:"__construct",“class”:“OC\TemplateLayout”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/public/AppFramework/Http/TemplateResponse.php",“line”:210,“function”:“fetchPage”,“class”:“OC_Template”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/AppFramework/Http/Dispatcher.php",“line”:172,“function”:“render”,“class”:“OCP\AppFramework\Http\TemplateResponse”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/AppFramework/App.php",“line”:157,“function”:“dispatch”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Route/Router.php",“line”:302,“function”:“main”,“class”:“OC\AppFramework\App”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/base.php",“line”:993,“function”:“match”,“class”:“OC\Route\Router”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/index.php",“line”:37,“function”:“handleRequest”,“class”:“OC”,“type”:"::"}],“File”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Log/ErrorHandler.php",“Line”:92,“CustomMessage”:"–"},“userAgent”:“Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko”,“version”:“21.0.3.1”}
{“reqId”:“YeJ1fsDA7gJnej0OHckqgAAAAAQ”,“level”:3,“time”:“2022-01-15T07:19:27+00:00”,“remoteAddr”:“xxx.xxx.xxx.xxx”,“user”:“User”,“app”:“PHP”,“method”:“GET”,“url”:"/index.php/apps/dashboard/",“message”:{“Exception”:“Error”,“Message”:“file_exists(): open_basedir restriction in effect. File(/img/circles.svg) is not within the allowed path(s): (/var/www/vhosts/hesserver.de/:/tmp/:/dev/urandom:/proc/meminfo) at /var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/IconsCacher.php#132”,“Code”:0,“Trace”:[{“function”:“onError”,“class”:“OC\Log\ErrorHandler”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/IconsCacher.php",“line”:132,“function”:“file_exists”},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/SCSSCacher.php",“line”:351,“function”:“setIconsCss”,“class”:“OC\Template\IconsCacher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/SCSSCacher.php",“line”:189,“function”:“cache”,“class”:“OC\Template\SCSSCacher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/CSSResourceLocator.php",“line”:111,“function”:“process”,“class”:“OC\Template\SCSSCacher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/CSSResourceLocator.php",“line”:63,“function”:“cacheAndAppendScssIfExist”,“class”:“OC\Template\CSSResourceLocator”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/ResourceLocator.php",“line”:79,“function”:“doFind”,“class”:“OC\Template\CSSResourceLocator”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/TemplateLayout.php",“line”:330,“function”:“find”,“class”:“OC\Template\ResourceLocator”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/TemplateLayout.php",“line”:238,“function”:“findStylesheetFiles”,“class”:“OC\TemplateLayout”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/legacy/OC_Template.php",“line”:183,“function”:"__construct",“class”:“OC\TemplateLayout”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/public/AppFramework/Http/TemplateResponse.php",“line”:210,“function”:“fetchPage”,“class”:“OC_Template”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/AppFramework/Http/Dispatcher.php",“line”:172,“function”:“render”,“class”:“OCP\AppFramework\Http\TemplateResponse”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/AppFramework/App.php",“line”:157,“function”:“dispatch”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Route/Router.php",“line”:302,“function”:“main”,“class”:“OC\AppFramework\App”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/base.php",“line”:993,“function”:“match”,“class”:“OC\Route\Router”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/index.php",“line”:37,“function”:“handleRequest”,“class”:“OC”,“type”:"::"}],“File”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Log/ErrorHandler.php",“Line”:92,“CustomMessage”:"–"},“userAgent”:“Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko”,“version”:“21.0.3.1”}
{“reqId”:“YeJ1fsDA7gJnej0OHckqgAAAAAQ”,“level”:3,“time”:“2022-01-15T07:19:27+00:00”,“remoteAddr”:“xxx.xxx.xxx.xxx”,“user”:“User”,“app”:“PHP”,“method”:“GET”,“url”:"/index.php/apps/dashboard/",“message”:{“Exception”:“Error”,“Message”:“file_exists(): open_basedir restriction in effect. File(/img/app.svg) is not within the allowed path(s): (/var/www/vhosts/hesserver.de/:/tmp/:/dev/urandom:/proc/meminfo) at /var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/IconsCacher.php#132”,“Code”:0,“Trace”:[{“function”:“onError”,“class”:“OC\Log\ErrorHandler”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/IconsCacher.php",“line”:132,“function”:“file_exists”},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/SCSSCacher.php",“line”:351,“function”:“setIconsCss”,“class”:“OC\Template\IconsCacher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/SCSSCacher.php",“line”:189,“function”:“cache”,“class”:“OC\Template\SCSSCacher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/CSSResourceLocator.php",“line”:111,“function”:“process”,“class”:“OC\Template\SCSSCacher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/CSSResourceLocator.php",“line”:63,“function”:“cacheAndAppendScssIfExist”,“class”:“OC\Template\CSSResourceLocator”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Template/ResourceLocator.php",“line”:79,“function”:“doFind”,“class”:“OC\Template\CSSResourceLocator”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/TemplateLayout.php",“line”:330,“function”:“find”,“class”:“OC\Template\ResourceLocator”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/TemplateLayout.php",“line”:238,“function”:“findStylesheetFiles”,“class”:“OC\TemplateLayout”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/legacy/OC_Template.php",“line”:183,“function”:"__construct",“class”:“OC\TemplateLayout”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/public/AppFramework/Http/TemplateResponse.php",“line”:210,“function”:“fetchPage”,“class”:“OC_Template”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/AppFramework/Http/Dispatcher.php",“line”:172,“function”:“render”,“class”:“OCP\AppFramework\Http\TemplateResponse”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/AppFramework/App.php",“line”:157,“function”:“dispatch”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Route/Router.php",“line”:302,“function”:“main”,“class”:“OC\AppFramework\App”,“type”:"::"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/base.php",“line”:993,“function”:“match”,“class”:“OC\Route\Router”,“type”:"->"},{“file”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/index.php",“line”:37,“function”:“handleRequest”,“class”:“OC”,“type”:"::"}],“File”:"/var/www/vhosts/hesserver.de/nextcloud.hesserver.de/lib/private/Log/ErrorHandler.php",“Line”:92,“CustomMessage”:"–"},“userAgent”:“Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko”,“version”:“21.0.3.1”}
Sorry but I can’t do anything with the information in the log file.
No changes have been made to the Installation in the past few days.
Can anyone help me?
thx a lot.
Probably not on your side, but I suppose you’re using a shared hoster… (No information given about your setup)
So you could start by contacting them if they changed anything.
It is a hosted root server. I haven’t made any changes to the server in the last few weeks.
I see mention of
open_basedir restriction in effect
Looks like you are on 21.0.3.1 and errors I see mentioned have been supposedly addressed for version 22.* so consider backing up and upgrading your instance. Or, asking your host to assist you. No idea of these errors in your log relate to the Dashboard app.
It will require some trial, error, documentation, and googling.
Hello,
I have now upgraded nextcloud to version 22. The success is zero.
I looked at the site with the edge developer tool. Lots of errors are displayed here.
e.g. that various css and js files are not found.
Can you tell me about these errors and how to fix them?
I have attached an excerpt of the developer tool and the nextcloud.log.
Thanks in advance
(Attachment nextcloud_log.txt is missing)
(Attachment nc_errors.txt is missing)
You’ll need to research, read into and fix your own errors. Sounds like there is a lot to look into and you have to do the work.
Hello,
I have now upgraded nextcloud to version 22. The success is zero.
I looked at the site with the edge developer tool. Lots of errors are displayed here.
e.g. that various css and js files are not found.
Can you tell me about these errors and how to fix them?
I have attached again an excerpt of the developer tool and the nextcloud.log. (but at this time as .pdf)
Thanks in advance
nextcloud_log.pdf (409 KB)
nc_error.pdf (128 KB)