Video could not be opened because the type is not supported

[emilbochnik]

When I try to preview video in mov format i get this error. The mov is the format that iphone creates.

“video could not be opened because the type is not supported”

any idea how to fix this

Thank you

[adrianwi]

I know this is an old thread, but I have the same issue and as there was no reply I thought I’d add my comments.

I recently started using the iOS upload feature so have all my iPhone pictures and videos automatically uploaded to my Nextcloud 13.0.6 server.

Only problem is, the video_files.mov won’t actually play in the Nextcloud WUI.

Any ideas how I get them to play?

Thanks

[smartik]

Hi , guys. My *.mov video files from iphone can’t open nextcloud to play.
Any ideas? Thx, have a nice day!)

Video could not be opened because the type is not supported - i get this error.

[rmufr]

Hi,
Could you tell :

• What is the device, OS and browser/player with wich you try to playback your videos
• What is your NC server : device , OS, webserver and NC version.

You can check this thread too, it might be related to your issue:

Help (Raspberry PI OS 32bit) video streaming on Safari iOS and iOS App >v2.22

Hi, Can anyone report a working configuration for NC13 on Nginx for video (mp4) streaming on iOS Safari browser ? So far I always have get the same result (see screenshot) : “The video could not be loaded, either because the server or network failed or because the format is not supported” [screenshot] Video streaming works with my config in windows pc browsers, with byte-range requests enabled. Is it a video format issue? No, the issue occurs with the default Nextcloud.mp4 video. Is it a n…

[smartik]

Chrome 75.0.3770.100
Mac os high sierra
Nextcloud installed on ubuntu server by snap
video uploaded frome iphone X

[rmufr]

I tried to playback my own iPhone *.mov videos through Chrome 75 on windows and it fails. Not with the same error, but loops on a black screen.
So it seems that Chrome is not compatible (besides: tested ok with Firefox v60.7 on windows)
Do you playback properly mp4 videos, like the default nextcloud.mp4 file with Chrome on MacOS ? If yes then your NC server config should be ok, and it’s a compatibility issue between OS/Browser and video format.
Check this link to have more info : https://en.wikipedia.org/wiki/HTML5_video
In my case, I usually transcode all my iPhone videos to mp4 (h264/aac) to ensure maximum compatibilité with other configs, so I can share videos without further questions.