# Using a different folder as Photos, I cannae see images processed there and cannae switch folder via setup **URL:** \ **Category:** ℹ️ Support\ **Tags:** photos-app\ **Created:** [April 6, 2025, 7:48pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999 "2025-04-06T19:48:49Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![kermie](https://help.nextcloud.com/user_avatar/help.nextcloud.com/kermie/32/67671_2.png) [@kermie](https://help.nextcloud.com/u/kermie)\ **Post date:** [April 6, 2025, 7:48pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999/1 "2025-04-06T19:48:49Z")
Hey folks, my organisation decided to use another folder than ‘Photos’ for our images taken over the time, and used to be stored with another cloud provider formerly. Within the ‘Photos’ app, we theoretically have a possibility to switch media folders to any other location via left bottom ‘Photos Setup’, haven’t we? A popup opens for setup like ![Selection_012](https://help.nextcloud.com/uploads/default/original/3X/d/5/d5d94d7fdf0bbc2eef21a8427f52a7264d8256df.png) Clicking on ‘Add folder’ leads to another selection which seems to be useless as it doesn’t show up any other folders: ![Selection_013](https://help.nextcloud.com/uploads/default/original/3X/c/c/cc2cdddd99dfda3760eff46d1f1000a995d7e41a.png) Am I wrong, doing an unexpected move, is it something role based (although I am admin) or is it just a bug? Sorry for the screenshots are in German, by the way. Hope my request is understandable anyways 😉 ---
**Author:** ![wbk](https://help.nextcloud.com/letter_avatar/wbk/32/6_22734026db12803ebb3e059622ac3534.png) [@wbk](https://help.nextcloud.com/u/wbk)\ **Post date:** [April 6, 2025, 8:58pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999/2 "2025-04-06T20:58:16Z")
Hi kermie, The layout of your folder picker is a bit different from mine, but the same info is available. ![image](https://help.nextcloud.com/uploads/default/original/3X/e/6/e662582d91bf1fae478af82b61cafd85b2b9d962.jpeg) It may have to do with permissions; are you allowed to create new folders here? ---
**Author:** ![kermie](https://help.nextcloud.com/user_avatar/help.nextcloud.com/kermie/32/67671_2.png) [@kermie](https://help.nextcloud.com/u/kermie)\ **Post date:** [April 9, 2025, 4:40pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999/3 "2025-04-09T16:40:56Z")
Thanks for your immediate answer, @wbk. I’ve got two different instances on this hosting provider (Hetzner) and checked both out: same result as _user_ and as _admin_. I also tried to use different browsers like Firefox and Chromium on Linux. However, I found this Error in my Server Console ![Selection_020](https://help.nextcloud.com/uploads/default/optimized/3X/e/6/e66abbddbb444301d8cac49e9fb556b2c617a244_2_690x31.png) which seems to result in even more error messages (loads of `e is undefined`) and prevent the file picker from loading. Hence: no, I cannot create new files but not due to permissive reasons but for JS errors as the PickerElement\_vue.js is not loading properly. Am I right with my presumption that some server settings are not working properly and I would have to talk to my hosting provider about it? ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [April 9, 2025, 7:01pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999/4 "2025-04-09T19:01:16Z")
> [@kermie](#): > > Am I right with my presumption that some server settings are not working properly and I would have to talk to my hosting provider about it? The File Picker had a cosmetic bug in the web UI (the setting could still be set from the command-line however) in the _Photos_ app at some point. You didn’t fill out the [support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402) so it’s unclear what version you’re actually using, but it sounds like your host may need an update. ---
**Author:** ![kermie](https://help.nextcloud.com/user_avatar/help.nextcloud.com/kermie/32/67671_2.png) [@kermie](https://help.nextcloud.com/u/kermie)\ **Post date:** [April 9, 2025, 9:17pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999/5 "2025-04-09T21:17:38Z")
Thank you so much for your answer, @jtr. > [@jtr](#): > > the setting could still be set from the command-line however Excuse me, mate. There’s no SSH nor command line in the contract I have. > [@jtr](#): > > You didn’t fill out the [support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402) so it’s unclear what version you’re actually using, I cannot recall where I was forced to fill this form and if so, I would have been afraid revealing sensitive data in public as it seems to be a public forum thread, is it not? > [@jtr](#): > > The File Picker had a cosmetic bug in the web UI To be honest, I wouldn’t call it _cosmetic_ if features cannot be accessed. Let’s just call it a bug, which I am perfectly fine with 😉 > [@jtr](#): > > but it sounds like your host may need an update. Now we are talking. I’m going to contact my hosting provider. Thanks again mate! ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [July 8, 2025, 9:18pm UTC](https://help.nextcloud.com/t/using-a-different-folder-as-photos-i-cannae-see-images-processed-there-and-cannae-switch-folder-via-setup/221999/6 "2025-07-08T21:18:16Z")
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