We have a user logging into her Nextcloud for the first time (using Windows AD authentication). Login is successful, but there is no “+” icon that should allow Uploading, Adding Folders or Text files. The main window is basically a blank screen, but the left pane displays the normal options (Favorites, Shared with you, Shared with others, etc.)
From the same computer I am able to login successfully and access all my folders normally.
There is no Breadcrumb “Home” showing for this particular user. I’m trying to determine who setup this user and how/when it was done. I’m also looking for other users who appear to be setup but haven’t yet logged in.
Will update this post as I continue troubleshooting.
I actually created a new AD account and added this account to an AD Group (for LDAP authentication) … login was successful, but again no Home icon.
Our senior administrator did some digging and found the corresponding folder for this new user did not contain a Documents folder, nor did he find a Documents folder for the user I initially started this thread about.
He manually created the Documents folder for each user, then configured proper permissions. Logged back into the Nextcloud site using the new user credentials and voila, the Home icon appeared in addition to the following folders: Documents, helpme, Photos. What also appears are Nextcloud.mp4 and Nextcloud Manual files.
So now, there may be a couple of problems:
A new user does not automatically have the proper folder structure on our Nextcloud server
Existing user accounts logging in for the first time do not have the proper folder structure
We’ve actually narrowed down the issue to an IE11 problem. When a user is added, via Active Directory, to the nextcloud group, the account doesn’t get fully setup when that user initially logs into Nextcloud with IE11. And that is the case regardless of Compatibility mode status. It’s only when using either Firefox, Chrome, or Edge that the user sees the welcome screen and the folder structure gets created. After the initial login, the user can then use IE11 to manage their account.