Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
29.0.16
- Operating system and version (e.g., Ubuntu 24.04):
Alma Linux 8.10
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.37
- Reverse proxy and version _(e.g. nginx 1.27.2)
N/A
- PHP version (e.g, 8.3):
8.1.32
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
- Within the last week - no one had breached their quota since then.
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Users are unable to upload any files - even users who have not uploaded files in the past, with the error “You have used your space quota and cannot upload files anymore”.
This includes users who have deleted files to make room for their quota, and even emptied their trash, but also users who have… never reached their quota, and rarely upload files at all. It’s like a disease that spread to other users, it makes no sense! One user has “37.3 MB of 30 GB used”, and gets that error. Even setting the user to “unlimited” for his quota hasn’t helped, and we are not anywhere near full disk usage. 
Steps to replicate it (hint: details matter!):
- Try to click and drag a file into Nextcloud
Log entries
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
# sudo -u apache php occ config:list system
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "https:\/\/nextcloud.example.com\/",
"htaccess.RewriteBase": "\/",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.example.com"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "29.0.16.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"mail_smtpdebug": true,
"maintenance": false,
"theme": "",
"loglevel": 1,
"updater.release.channel": "stable",
"default_phone_region": "US",
"data-fingerprint": "40522d370be4e187da9c5a9eb6d45024",
"app_install_overwrite": [
"talk_simple_poll"
],
"onlyoffice": {
"verify_peer_off": true,
"jwt_secret": "***REMOVED SENSITIVE VALUE***",
"jwt_header": "Authorization"
},
"mail_smtpstreamoptions": {
"ssl": {
"allow_self_signed": true,
"verify_peer": false,
"verify_peer_name": false
}
}
}
}
Apps
The output of occ app:list (if possible).
# sudo -u apache php occ app:list
Enabled:
- activity: 2.21.1
- admin_audit: 1.19.0
- appointments: 2.4.4
- bruteforcesettings: 2.9.0
- calendar: 4.7.17
- circles: 29.0.0-dev
- cloud_federation_api: 1.12.0
- comments: 1.19.0
- contacts: 6.0.4
- contactsinteraction: 1.10.0
- dashboard: 7.9.0
- dav: 1.30.1
- federatedfilesharing: 1.19.0
- federation: 1.19.0
- files: 2.1.1
- files_automatedtagging: 1.19.0
- files_downloadlimit: 2.0.0
- files_external: 1.21.0
- files_pdfviewer: 2.10.0
- files_reminders: 1.2.0
- files_retention: 1.18.1
- files_sharing: 1.21.0
- files_trashbin: 1.19.0
- files_versions: 1.22.0
- firstrunwizard: 2.18.0
- forms: 4.3.12
- groupfolders: 17.0.10
- impersonate: 1.16.0
- logreader: 2.14.0
- lookup_server_connector: 1.17.0
- nextcloud_announcements: 1.18.0
- notes: 4.12.0
- notifications: 2.17.0
- oauth2: 1.17.1
- onlyoffice: 9.8.0
- otpmanager: 0.5.4
- password_policy: 1.19.0
- photos: 2.5.0
- privacy: 1.13.0
- provisioning_api: 1.19.0
- recommendations: 2.1.0
- related_resources: 1.4.0
- secrets: 2.1.2
- serverinfo: 1.19.0
- settings: 1.12.0
- sharebymail: 1.19.0
- support: 1.12.0
- survey_client: 1.17.0
- systemtags: 1.19.0
- tasks: 0.16.1
- text: 3.10.1
- theming: 2.4.0
- twofactor_backupcodes: 1.18.0
- twofactor_email: 2.8.0
- twofactor_totp: 11.0.0-dev
- updatenotification: 1.19.1
- user_ldap: 1.20.0
- user_status: 1.9.0
- viewer: 2.3.0
- weather_status: 1.9.0
- workflowengine: 2.11.0
Disabled:
- encryption: 2.17.0
- external: 5.3.1 (installed 5.3.1)
- files_fulltextsearch: 28.0.2 (installed 28.0.2)
- files_fulltextsearch_tesseract: 27.0.1 (installed 27.0.1)
- files_rightclick: 0.15.1 (installed 1.6.0)
- mail: 3.7.22 (installed 3.7.22)
- officeonline: 3.0.1 (installed 3.0.1)
- spreed: 18.0.14 (installed 18.0.14)
- suspicious_login: 7.0.0
- talk_simple_poll: 1.3.1 (installed 1.3.1)