Use command line interface to activate maintenance mode

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 20.0.5
Operating system and version (eg, Ubuntu 20.04): Ubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.48
PHP version (eg, 7.4): 7.4

The issue you are facing:
After enabling the Extractor(?) add-on, I lost all access to the Nextcloud interface.

Is there a way for me to put nextcloud into maintenance mode via command line inferface so that I can upgrade Nextcloud 20.0.9 or or 21.0.?

Is this the first time you’ve seen this error? (Y/N):Y

Steps to replicate it:

  1. Go to URL

The output of your Nextcloud log in Admin > Logging:

Here is a snippet from ../logs/access_log

[30/Apr/2021:19:26:06 -0400] "GET /index.php/204 HTTP/1.1" 500 4137 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.15.1" - - [30/Apr/2021:19:26:06 -0400] "GET /index.php/204 HTTP/1.1" 500 4137 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.15.1" - - [30/Apr/2021:19:26:06 -0400] "GET /index.php/204 HTTP/1.1" 500 4137 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.15.1" - - [30/Apr/2021:19:26:06 -0400] "GET /index.php/204 HTTP/1.1" 500 4137 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.15.1" - - [01/May/2021:11:24:28 -0400] "GET / HTTP/1.1" 500 4152 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0"

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'instanceid' => 'ocb06ckk12kr',
  'passwordsalt' => 'xxx',
  'secret' => 'xxx',
  'trusted_domains' => 
  array (
    0 => '',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'datadirectory' => '/home/cloud/public_html/data',
  'dbtype' => 'mysql',
  'version' => '',
  'overwrite.cli.url' => '',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:3306',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'oc_esprimme',
  'dbpassword' => 'xxx',
  'installed' => true,
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'tls',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'support',
  'mail_domain' => '',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtphost' => '',
  'mail_smtpport' => '465',
  'mail_smtpauth' => 1,
  'mail_smtpname' => '',
  'mail_smtppassword' => **************
  'maintenance' => false,
  'mysql.utf8mb4' => true,

The output of your Apache/nginx/system log in /var/log/____:

Don't know which log is needed...

Do NOT post sensitive passwords in a public forum. Removed passwords.
Please double check yourself.

1 Like

Please read How to upgrade — Nextcloud latest Administration Manual latest documentation

1 Like

Thanks very much for this. I really thought I had removed passwords from my post.

Can I upgrade directly to 21.0.x from 20.0.5 or do I need to upgrade to point releases .6, .7 .8, .9 before I do the major upgrade to 21.0.x?

Many thanks.

You need first to up-date to the latest point release e. g. 20.0.9 in your case and afterwards do the major update.

1 Like


Everything is back up. Thanks for your help.